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Acura of Salem - Service Center

Salem, OR

4.9
436 Reviews

436 Reviews of Acura of Salem - Service Center

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April 15, 2023

Best service anywhere! Provided loaner car, Made sure I had everything we wanted. Very good job More

by ddonofrio33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 17, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem. We look forward to continuing to serve you in the future!

April 15, 2023

Not all my issues were resolved so not to happy about that and the ones worked on I am not sure about yet and considering the price I paid to what I thought to be done right I shouldn’t be questioning th More

by Bevweissenfels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 17, 2023 -

Acura of Salem responded

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced and understand your concerns. We strive to provide the highest level of service and satisfaction to our customers, and we want to ensure that all of your issues are resolved to your satisfaction. Please reach out to our Service Manager, Mike Schmidt, at your convenience. Shoot an email to service@acuraofsalem.com or give us a call.

April 12, 2023

Kevin at Salem Acura is the best always straight up answers and always goes above and beyond when I bring the Acura in for service. I highly recommend you coming to Acura to get your car serviced. 5 S More

by Ezloans4753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Acura of Salem responded

We're thrilled to hear that Kevin has provided you with exceptional service and has gone above and beyond for your Acura. Thank you for your recommendation, and we look forward to continuing to provide you with outstanding service in the future.

April 11, 2023

Kevin Tillet is a terrific customer service rep! Everything is always done right and on time. More

by maggywelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

April 10, 2023

The service dept. and the tech were great. I will come back for future service. More

by AL_SCHROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 13, 2023 -

Acura of Salem responded

We look forward to seeing you again! Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

April 10, 2023

Very pleased with the service we received on our Acura recently from making the appointment through the entire process. More

by GJOSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

April 08, 2023

When I call for service they always accommodate immediately. Everyone is friendly and professional always willing to answer any q questions we have. More

by GLENDAB56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 13, 2023 -

Acura of Salem responded

We do our best to go above and beyond to accommodate our fantastic customers. Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

April 07, 2023

We have been going to this dealer for several years and always have a good experience having service done. More

by lee.jefferydean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Acura of Salem responded

Here's to several more years! Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

April 05, 2023

We recently had a unique situation occur when we found out we needed to have our TLX transmission replaced that thankfully was covered by Acura's extended warranty. When I discussed this with Kevin, the A More

by flick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem for your TLX service. We are pleased we could get you back up and running.

April 04, 2023

Service was excellent. Kevin was the best, he was knowledgeable and made the experience great. Appreciate the Master mechanic working on my complex front end problem when h More

by SYMINGTON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 06, 2023 -

Acura of Salem responded

We're happy we could get you all patched up. Thank you for choosing Acura of Salem

Apr 07, 2023 -

SYMINGTON4 responded

I can understand why corporate Acura rates Salem Acura so highly

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