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Acura of Salem - Service Center

Salem, OR

4.9
436 Reviews

436 Reviews of Acura of Salem - Service Center

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May 06, 2023

Great, thorough, and timely service! The appt was on time and on schedule. The customer lounge area was nice as well. More

by kenrhon2002
Recommend Dealer
Yes
Employees Worked With
Anna Coreas, Anna Coreas
May 10, 2023 -

Acura of Salem responded

We strive to be thorough! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 05, 2023

Can always count on the best service done right & efficiently! Kevin is amazingly competent & helpful! More

by BEJO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Acura of Salem responded

You can always count on us! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 05, 2023

Excellent from start to finish. Except they forgot to take off the 20% coupon I had 😪 I didn't realize till today. More

by ruddenkl@viclink.com
Recommend Dealer
Yes
Employees Worked With
Anna Coreas, Anna Coreas
May 10, 2023 -

Acura of Salem responded

Give us a call so we can work on this with you right away. Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 04, 2023

Kevin and Mark were very helpful and friendly. I have been going to acura in Salem for years and have always been treated very well. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark in Parts , Anna Coreas
May 10, 2023 -

Acura of Salem responded

Here's to many more years to come! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

April 28, 2023

Service B calls for rotating tires, the last two times we were in the tires were not rotated either time? We've drove 19,000 miles in the last year, and no rotation? The wait for the last service was exc More

by brentcarlson1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Coreas
Apr 28, 2023 -

Acura of Salem responded

Sorry for the confusion but we did not rotate the tires because the best tires were already on the front. Acura original equipment tires if properly maintained get right at 40,000 miles which your vehicle did. We provided you with a quote for tires also. We agree that the service times were long. We have just added additional staff to help improve those times. We are happy to discuss this further if you have other questions or would like a different tire quote. We can be reached at (503)588-5000! Thank you for choosing Acura of Salem!

April 27, 2023

Kevin is always so helpful and knowledgeable. He takes time in explaining everything- from basic service info to more complicated services. The availability and flexibility for appointments is al More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Acura of Salem responded

Kevin is pretty great! Thank you for choosing Acura of Salem!

April 26, 2023

Not happy w/the work done on my car at all still have same issues paid 4372.00 to still have same problems! More

by Bevweissenfels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Acura of Salem responded

We would like to investigate this matter further to ensure that we identify any potential issues and provide you with a resolution. Please feel free to contact us at your earliest convenience to discuss the specific problems you are experiencing with your car.

April 25, 2023

Excellent service. Good people. they accommodated me in a very expedited way and were able to do the service while I waited. More

by mcogswell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 26, 2023 -

Acura of Salem responded

We do our best to accommodate! Thank you for choosing Acura of Salem!

April 23, 2023

The service team is friendly and professional. The complimentary shuttle service is much appreciated. Thank you More

by davidost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Apr 26, 2023 -

Acura of Salem responded

Our shuttle is pretty great! Thank you for choosing Acura of Salem!

April 17, 2023

Friendly, efficient, resourceful, and accurate. They appeared to be looking out for our interests at the best possible price! More

by Lloyd Transue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Acura of Salem responded

We do our best to keep the prices low. Thank you for choosing Acura of Salem. We look forward to continuing to serve you in the future!

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