Acura of Salem - Service Center

I called Anna an hour or two before arriving to ask if a 4:00 arrival would be acceptable for a walk-in oil change service. She told me it would be no problem and that she would have the paperwork ready. I 4:00 arrival would be acceptable for a walk-in oil change service. She told me it would be no problem and that she would have the paperwork ready. I arrived at 4:00 and Anna was ready for me with the paperwork. Anna said she would come to me after the multi-point inspection to let me know how it went. She did exactly that. She came to me in the waiting room and shared the results. My car needed a new air filter but everything else checked out okay. Anna told me how much it would cost to replace it and I approved the change. She kept me apprised of the service progress and estimated how much time was left. She was spot on! Anna’s customer service went above and beyond what I believe most service staff would do. The whole job, including a car wash, took less than one hour. Kudos to Anna for her excellent customer service! More

The service is done quickly and correctly. They make the waiting room inviting with hot and cold beverages and snacks. They discuss any findings during the inspection and ask if you want the s They make the waiting room inviting with hot and cold beverages and snacks. They discuss any findings during the inspection and ask if you want the service on these items. Outstanding customer service More

Very helpful and effective. Very happy with the service. Will use them for all the service needed. Very happy with the service. Will use them for all the service needed. More

In one word -TRUST. All my maintenance is done at Salem Acura, battery replacement, tires and alinement. May not always be the least expensive but I know it is done righ All my maintenance is done at Salem Acura, battery replacement, tires and alinement. May not always be the least expensive but I know it is done right. Great job Kevin! More

Great customer service, appreciate the follow up call. Will be back again, hoping to buy or lease my next car. Thank you! Will be back again, hoping to buy or lease my next car. Thank you! More

Excellent service! ! Would recommend to anyone. They squeezed us in from out of town! Thanks! ! Would recommend to anyone. They squeezed us in from out of town! Thanks! More

Without a scheduled appointment they got me in and out with an oil change and washed my car in less than an hour. They also offered complimentary refreshments while I waited. with an oil change and washed my car in less than an hour. They also offered complimentary refreshments while I waited. More

There was a loose bolt in my new integra and I took it to another Acura dealership and they fixed it right away and the one in Salem said there was no loose bolt another Acura dealership and they fixed it right away and the one in Salem said there was no loose bolt More

Kevin was extremely attentive. When an issue arose Kevin and his team did everything in their power to accommodate me. Everyone was extremely professional throughout the entire pro When an issue arose Kevin and his team did everything in their power to accommodate me. Everyone was extremely professional throughout the entire process. Thank you for the 5 star service More

Kevin and Acura of Salem are the best. Friendly, accommodating, and great service. I feel pampered when I take my vehicle I’m for its pampering. Friendly, accommodating, and great service. I feel pampered when I take my vehicle I’m for its pampering. More