Acura of Salem - Service Center

I took my car in last month for an oil change. I booked my appointment online so I could use the coupon that was on there for the oil change. When I told Kevin about the coupon, he acted like he d I booked my appointment online so I could use the coupon that was on there for the oil change. When I told Kevin about the coupon, he acted like he didn’t know about the coupon and asked if I had brought the coupon with me. I explained to him that it was on your website and I had no way to print it out so he said he would check into it. He seemed reluctant but I did finally get to use the coupon. According to the numbers on the dash my car was almost due for a transmission and differential fluid change. Kevin brought that to my attention and I told him I would have to wait until next month to do that but in the conversation I thought he quoted me a price of $180 to have both those services done. Once again, I booked my appointment online so I could use the two coupons that were on there for the transmission and the differential. When I got to my appointment, I told Kevin I was going to use the coupons he once again asked me if I had brought them. I told him there’s no way I can do that so Kevin said he needed proof and suggested that I take a screenshot and send them to his email. When he showed me the paperwork for the transmission and differential the price was more than I had anticipated. $180 for the transmission fluid and I think almost $100 for the differential. When I questioned him about the price that he had quoted me the previous month (180.00 for both) he told me I was wrong. The way he handled this confusion over the price I thought was very unprofessional. I felt very intimidated by him, so we agreed on just the transmission change for this visit. I went to the customer lounge to wait and while I was waiting for my car to be done, I took a screenshot of three of the coupons on your website and emailed them to him while I was there. When it was time for me to pay, Kevin asked me if I was clear on the price and I said no I’m very confused. I don’t understand what happened. He said well you know The differential is in the back. I know where the differential is I couldn’t pay fast enough to get out of there. Now next month I need to get the differential fluid changed. I already sent the coupon by screenshot to Kevin for this service. However, I do not want to deal with Kevin again. How do I go about getting the other service writer to help me? Can you help me? More

Acura provides excellent service and Kevin always makes the process seemless and on time, fast and friendly. the process seemless and on time, fast and friendly. More

Kevin was great to work with. My car presented a challenge but they got it done. Would definitely go back even though I hope I never have to! My car presented a challenge but they got it done. Would definitely go back even though I hope I never have to! More

Kevin listens and then always takes his time with me and explains things clearly. I trust him. explains things clearly. I trust him. More

The whole experience from start to finish was very pleasant and easy. Everything was done and fixed extremely quickly pleasant and easy. Everything was done and fixed extremely quickly More

Kevin always makes sure that our vehicles are well maintained and he finds answers to any questions we have. I highly recommend Acura Service. maintained and he finds answers to any questions we have. I highly recommend Acura Service. More

Always a great and honest experience. Kevin is very helpful and efficient and the staff is always nice. Kevin is very helpful and efficient and the staff is always nice. More

Exceptional customer service! extremely helpful, positive and informative. going beyond meeting your customer's basic needs. extremely helpful, positive and informative. going beyond meeting your customer's basic needs. More

Actually my car ended up with a few scratches after car wash …will call to fix it wash …will call to fix it More

Very professional and clean dealership. Always very friendly and Kevin in service is a Rock Star. Does everything he says and communicates very well. Always very friendly and Kevin in service is a Rock Star. Does everything he says and communicates very well. More