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Acura of Salem - Service Center

Salem, OR

4.9
436 Reviews

436 Reviews of Acura of Salem - Service Center

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August 21, 2023

I had great experience at the dealership and would recommend it to all my friends. More

by MORRISDM8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

August 20, 2023

The oil change took 2 hours both times and i think it’s unacceptable to wait that long for a oil change More

by PBJX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

Thank you for sharing your feedback regarding your visit. We don't want anyone to feel like they weren't given a 5-star treatment when they leave. We want to hear more from you regarding your visit. Give us a call and ask for Mike Schmidt or send a quick email to service@salemmercedes.com.

August 19, 2023

I was able to get my car maintenance completed the same day I called for an appointment. Kevin and staff were very kind and respectful. Kevin took a good deal of time to thoroughly answer my questions, wh More

by CARRERA302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

We greatly appreciate you too! Thank you for choosing Acura of Salem!

August 19, 2023

Receptionist and Kevin were both great; very polite and helpful. The repairs appear to be effective. $450 to change the spark plugs seems a bit high Washing the car would have been a nice touch More

by JTRIALR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

We appreciate your feedback. We will make sure to get your car washed on the next visit. Thank you for choosing Acura of Salem!

August 17, 2023

Service was great. Kevin was the best. Fast, friendly service. Pricing always very reasonable. Car was hand washed. Great people! More

by donpost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

August 17, 2023

Very considerate of their customers. Kept me informed of progress. Friendly and nice staff working. More

by HIDDENG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

August 14, 2023

Kevin is incredible, he gets the job done and is honest. I will be going to him for all of my car problems in the future. More

by makinster.d
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Acura of Salem responded

We look forward to serving you in the future! Thank you for choosing Acura of Salem!

August 14, 2023

I was met with courtesy and kindness at your dealership. Everyone is Helpful and very friendly. Thank you! More

by Lindamac425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Cain, Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

We are glad we could serve you. Thank you for choosing Acura of Salem!

August 13, 2023

Kevin was a great help. The dealership provided a loaner car which was a blessing since I had to get to work. And the loaner was a fun little Acura. More

by sblack7889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

We are glad you enjoyed the loaner vehicle! Thank you for choosing Acura of Salem!

August 11, 2023

The professional service is very much appreciated. And the cookies are always a welcome treat. More

by airsail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 11, 2023 -

Acura of Salem responded

The cookies are superb! Thank you for choosing Acura of Salem!

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