Acura of Salem - Service Center

They are very nice and professional. I’ll let you know what you need to have done on your car. Very nice about it and I really enjoyed the compliment, wash and vacuum. I’ll let you know what you need to have done on your car. Very nice about it and I really enjoyed the compliment, wash and vacuum. More

Great service, non pushy, and very informative on the services they did on my MDX. services they did on my MDX. More

Classy, got me in fast, addressed the problem, resolved and explained. This is Our second car will not hesitate to shop there for our 3rd. highly recommended this dealership. and explained. This is Our second car will not hesitate to shop there for our 3rd. highly recommended this dealership. More

Fast and friendly service. Kevin Is the best and honest. Only place I go for service. Kevin Is the best and honest. Only place I go for service. More

Kevin was able to get me in as soon as I called and explained the problem with my car. A few hours later it was fixed and I was on my way. explained the problem with my car. A few hours later it was fixed and I was on my way. More

Wonderful! Kevin is really on top of his business. He scheduled our TLX and RDX together. New tires, wiper blades, oil change, and brake flush on both vehicle Kevin is really on top of his business. He scheduled our TLX and RDX together. New tires, wiper blades, oil change, and brake flush on both vehicles. More

Very nice and competent staff. The service is excellent! I will definitely be returning in the future! The service is excellent! I will definitely be returning in the future! More

I use Acura of Salem because a person answers the phone and they can always get my car in (a Honda) quickly. I am very satisfied with their service. and they can always get my car in (a Honda) quickly. I am very satisfied with their service. More

I took my car in last month for an oil change. I booked my appointment online so I could use the coupon that was on there for the oil change. When I told Kevin about the coupon, he acted like he d I booked my appointment online so I could use the coupon that was on there for the oil change. When I told Kevin about the coupon, he acted like he didn’t know about the coupon and asked if I had brought the coupon with me. I explained to him that it was on your website and I had no way to print it out so he said he would check into it. He seemed reluctant but I did finally get to use the coupon. According to the numbers on the dash my car was almost due for a transmission and differential fluid change. Kevin brought that to my attention and I told him I would have to wait until next month to do that but in the conversation I thought he quoted me a price of $180 to have both those services done. Once again, I booked my appointment online so I could use the two coupons that were on there for the transmission and the differential. When I got to my appointment, I told Kevin I was going to use the coupons he once again asked me if I had brought them. I told him there’s no way I can do that so Kevin said he needed proof and suggested that I take a screenshot and send them to his email. When he showed me the paperwork for the transmission and differential the price was more than I had anticipated. $180 for the transmission fluid and I think almost $100 for the differential. When I questioned him about the price that he had quoted me the previous month (180.00 for both) he told me I was wrong. The way he handled this confusion over the price I thought was very unprofessional. I felt very intimidated by him, so we agreed on just the transmission change for this visit. I went to the customer lounge to wait and while I was waiting for my car to be done, I took a screenshot of three of the coupons on your website and emailed them to him while I was there. When it was time for me to pay, Kevin asked me if I was clear on the price and I said no I’m very confused. I don’t understand what happened. He said well you know The differential is in the back. I know where the differential is I couldn’t pay fast enough to get out of there. Now next month I need to get the differential fluid changed. I already sent the coupon by screenshot to Kevin for this service. However, I do not want to deal with Kevin again. How do I go about getting the other service writer to help me? Can you help me? More

Acura provides excellent service and Kevin always makes the process seemless and on time, fast and friendly. the process seemless and on time, fast and friendly. More