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Acura of Salem - Service Center

Salem, OR

4.9
475 Reviews

475 Reviews of Acura of Salem - Service Center

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January 18, 2025

Appointment was messed up requiring me to come back another day. Initially tried on line appointment but the system didn’t work. Should have a notice not to use that method. Kevin took care of my conce More

by tfreese856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

We were treated with respect and Excellance Kevin, the man that helped us at the desk was outstanding and very personable and knowledgeable. Thank you for the good experience.. More

by LIN_MCCRRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

I always feel safe with the guaranteed service you provide. Accommodation and availability are also part of the excellent service I receive from you. Thank you so much. More

by Isabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Excellent place to get car serviced. Clean and offers coffee and snacks! Great customer service! More

by nagar15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Thank you so much for the great service we received on our Acura! We appreciated your willingness to work with our schedule!!! More

by JTCOON76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Very nice helpful service personnel. Had an A service and car was cleaned and vacuumed after the service. More

by CRGEJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Acura of Salem responded

We're glad we could help get your vehicle patched back up! Thank you for choosing Acura of Salem!

January 12, 2025

Normally, Kevin assists us and he has been knowledgeable and helpful. This week we worked with Crystal, who was equally as helpful and knowledgeable. Our car was serviced in so quickly and it was a pleasant More

by LCALDWELL5
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Acura of Salem responded

Thank you for choosing Acura of Salem! Kevin or Crystal are always happy to assist.

January 11, 2025

I wasn’t happy about the fact that my car is only three years old and Acura wouldn’t cover the cost of my skylight that was leaking More

by BMITCH8331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Acura of Salem responded

Thank you for choosing Acura of Salem! We understand your disappointment regarding the coverage of your vehicle's sunroof leak. Feel free to reach out if you have any further questions regarding warranty coverage. We don't want to leave any stone unturned.

January 10, 2025

I can’t say enough of the quality service I receive from Kevin. I am treated respectfully and honestly for a job well done. More

by darinda.koennecke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Acura of Salem responded

Thank you for choosing Acura of Salem! We are glad we could get your vehicle back on the road!

January 10, 2025

Always happy to drive to Salem for great customer service! Kevin is the main reason for this! More

by Brookestaffordlmft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Acura of Salem responded

Thank you for choosing Acura of Salem! Thank you for making the drive!

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