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Acura of Rochester
Rochester, NY
71 Reviews
Acura of Rochester is proud to serve the Rochester, Syracuse, Buffalo, and Albany areas as part of the Garber group.
Our vision statement is: “To be the best automotive sales and repair operation in every market we serve.” We believe that we are only doing our job when we provide the kind of experience for our customers that causes them to want to return to do business with us in the future.
Acura of Rochester became a proud member of the Garber Automotive Group in 2011. Garber Automotive Group can trace its lineage all the way back to 1907, when Guy S. Garber first began work in the automotive industry. Now, more than a century later, there are Garber-owned dealerships scattered around the country, including fifteen different brands and sixteen total dealerships.
We put honesty, respect, empathy, integrity, pride, and hard work above everything else. We want to provide our Rochester area customers with the best possible experience, whether you’re buying a new Acura, or having your existing vehicle maintained, we will work hard to make you happy. We have the experience in this industry that few competitors can match, so we know we can provide our customers with a first-rate customer service experience.
Visit our showroom in Rochester if you’re searching for a new Acura model, or a Certified Pre-owned Vehicle. We’re happy to let you test-drive any model in our inventory. Schedule a service appointment if your vehicle needs service, and we’ll make sure it’s good as new when it leaves our showroom. Come visit us for any automotive need in the Rochester area, and we promise, you’ll never want to go anywhere else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 71 reviews
May 08, 2018
Bad experience Their manager very rude He cut his sakes man during discussion with the customer Rudly addresses the customer do not wast our time NO MANNERS was Their manager very rude He cut his sakes man during discussion with the customer Rudly addresses the customer do not wast our time NO MANNERS was a serious buyer for acura Now canot even look st because of the rude experience ACURA corpo should review thier managers carefully I beleive Acura copro should consider the review feedback diligently More
by Acuraimproves
Employees Worked With
Joel Williams
April 16, 2018
2018 MDX This is my third purchase through Acura of Rochester and all three experiences have been accommodating and a pleasure dealing with the dealership and This is my third purchase through Acura of Rochester and all three experiences have been accommodating and a pleasure dealing with the dealership and sales person. I live over an hour from the dealership and continue to patronize this particular dealership due to the professionalism that I have received from each and every sales person. They each in their own way have made my experience with their dealership memorable and pleasant. Most recently I leased a 2018 MDX from Mr. Paul Liebert who made the purchase easy, fast, efficient and pleasurable. Mr. Liebert was very accommodating. I know I will be back in the future for another Acura. More
by Georgette Pelletterie
Employees Worked With
Paul Liebert
March 31, 2018
Awesome.!!! Service I would like to thank Mr.Rick.Gross for going over entire detail of the car and your customer service was Excellent.Thanks a Whole Bunch Paul .Emerson I would like to thank Mr.Rick.Gross for going over entire detail of the car and your customer service was Excellent.Thanks a Whole Bunch Paul .Emerson . My Experience at Acura Of Rochester was Awesome.!!! And most of all I love my car .... Thanks 😀 More
by Lisa.Baity
Employees Worked With
Paul Emerson, Rick Gross
March 08, 2018
Great Experience Paul was great to work with and I’ve always been treated fairly. I will always go back to this dealership! the process is extremely smooth and I was a Paul was great to work with and I’ve always been treated fairly. I will always go back to this dealership! the process is extremely smooth and I was able to drive home in my new car, the same day. More
by Mrock02
Employees Worked With
Chuck Hetrick, Paul Liebert
March 07, 2018
Car Leasing made easy! I have worked with Paul Liebert for my car needs for many years now. Paul makes the process a dream. He's honest, hard-working, proactive, experienc I have worked with Paul Liebert for my car needs for many years now. Paul makes the process a dream. He's honest, hard-working, proactive, experienced, knowledgeable and very helpful. You can count on Paul to follow through with anything he promises. More
by Brenda Newman
Employees Worked With
Paul Liebert, Jerod Ingrassio
February 05, 2018
Excellent experience Paul Liebert was very knowledgeable and easy to work with. He knew what we wanted and was able to fulfill our goals. Thanks Paul for all your help. Paul Liebert was very knowledgeable and easy to work with. He knew what we wanted and was able to fulfill our goals. Thanks Paul for all your help. More
by Keith Lange
Employees Worked With
Paul Liebert
January 29, 2018
The perfect package After owning my last vehicle for 13 years I was apprehensive to start the car buying process. Visiting countless dealerships and test driving every SU After owning my last vehicle for 13 years I was apprehensive to start the car buying process. Visiting countless dealerships and test driving every SUV in the Rochester area left me feeling underwhelmed until I was fortunate to find the SUV and customer service I desired at Acura of Rochester. Greg Hunt is in a league all of his own when it comes to matching your needs and wants with the perfect vehicle. His personal touch and witty sense of humor will make car buying a joy. His attention to detail and post sale service is astounding. Whether it’s a question about how a feature works on my MDX or a recommendation for a jam session, Greg is always quick to respond to all my needs. It is possible to own an amazing vehicle and receive the best customer service but only if you shop with Acura of Rochester. Make sure to give Greg a call today or better yet stop in and let Greg take you out for a test drive! More
by JLenahan
Employees Worked With
Gregory Hunt
December 22, 2017
Garber Acura of Rochester Excellent experience negotiating a lease deal with Acura. Our sales rep Paul Liebert was helpful, knowledgeable and a pleasure to work with. Love our Excellent experience negotiating a lease deal with Acura. Our sales rep Paul Liebert was helpful, knowledgeable and a pleasure to work with. Love our new 2018 Acura TLX. More
by Def918
Employees Worked With
Christopher Wood, Paul Liebert
December 05, 2017
Great Service Paul was very helpful and made the car buying purchase a great one. He made sure to take His time and was very thorough! Would highly recommend him! T Paul was very helpful and made the car buying purchase a great one. He made sure to take His time and was very thorough! Would highly recommend him! Thank you Paul! More
by Jlynn618
Employees Worked With
Paul Liebert
December 02, 2017
Certified Pre-Owned 2015 MDX My husband and I recently visited Acura of Rochester looking for a certified pre-owned MDX. After driving a Volvo XC90 for the past two years, I was My husband and I recently visited Acura of Rochester looking for a certified pre-owned MDX. After driving a Volvo XC90 for the past two years, I was ready go back to Acura. After test driving a 2015 MDX with low mileage I knew this was the vehicle for me! Greg Hunt did a fabulous job explaining all of the features of the vehicle and has gone out of his way to make sure we are happy. More
by Bunnies
Employees Worked With
Gregory Hunt
