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Acura of Rochester

Rochester, NY

4.6
71 Reviews
Acura of Rochester is proud to serve the Rochester, Syracuse, Buffalo, and Albany areas as part of the Garber group. Our vision statement is: “To be the best automotive sales and repair operation in every market we serve.” We believe that we are only doing our job when we provide the kind of experience for our customers that causes them to want to return to do business with us in the future. Acura of Rochester became a proud member of the Garber Automotive Group in 2011. Garber Automotive Group can trace its lineage all the way back to 1907, when Guy S. Garber first began work in the automotive industry. Now, more than a century later, there are Garber-owned dealerships scattered around the country, including fifteen different brands and sixteen total dealerships. We put honesty, respect, empathy, integrity, pride, and hard work above everything else. We want to provide our Rochester area customers with the best possible experience, whether you’re buying a new Acura, or having your existing vehicle maintained, we will work hard to make you happy. We have the experience in this industry that few competitors can match, so we know we can provide our customers with a first-rate customer service experience. Visit our showroom in Rochester if you’re searching for a new Acura model, or a Certified Pre-owned Vehicle. We’re happy to let you test-drive any model in our inventory. Schedule a service appointment if your vehicle needs service, and we’ll make sure it’s good as new when it leaves our showroom. Come visit us for any automotive need in the Rochester area, and we promise, you’ll never want to go anywhere else.
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3883 West Henrietta Road

Rochester, NY

14623

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Showing 71 reviews

May 09, 2019

Excellent!!!! We LOVE our new Honda Accord!!!! Greg Hunt was excellent!!!! Greg came in on his day off and worked on finding us the exact Accord we wanted, and fou More

by customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hunt, Jerod Ingrassio, Gregory Hunt, Jerod Ingrassio
May 09, 2019 -

Acura of Rochester responded

Thank you for sharing the recent experience you had working with Greg Hunt to get into a new Honda Accord! I am glad you enjoyed your experience. Kevin I Parker, General Manager/Managing Partner

March 27, 2019

Pleasant I purchased a ACURA MDX from Rick Gross in 2008 and was very pleased with the service. Eleven years later in March 2019 I went back to Acura and Rick More

by second time around
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Jerod Ingrassio
Mar 28, 2019 -

Acura of Rochester responded

Thank you for stopping to see Rick here at Acura of Rochester when you returned to the market to get a new vehicle. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

March 26, 2019

The ideal car buying experience I came to this dealership in hopes of purchasing the car I yearned to find. Upon entering I was greeted by one of the most pleasant, upfront, laid bac More

by Eyeamjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Jerod Ingrassio
Mar 27, 2019 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester for your recent vehicle needs. I am glad you enjoyed working with Rick during the process, and the amazing knowledge he brought to you during this experience. Thank you for that feedback! Kevin I Parker, General Manager/Managing Partner

March 25, 2019

Very helpful and informative. I had a great experience at Acura, they answered all of my questions and provided me with top-notch service. I will continue to go here for all of my More

by Carperson19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerod Ingrassio, Richard Brady, Alan Ault
Mar 26, 2019 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester for your recent purchase. I am glad you enjoyed working with our staff and we thank you for sharing that experience. Kevin I Parker, General Manager/Managing Partner

March 01, 2019

excellent customer service I was very impressed with the team at Acura of Rochester. They were very friendly and knowledgeable. I am new to the Acura but am very impressed thu More

by dennys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerod Ingrassio, Jabin Hutton
Mar 04, 2019 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester and for sharing your recent experience with us. I am glad you enjoyed working with Jabin! Enjoy your new Acura vehicle. Kevin I Parker, General Manager/Managing Partner

February 27, 2019

Acura of Rochester is A Plus Amazing If you not sure what kind of car or SUV you are looking for please do yourself a favor and stop into Acura of Rochester. All of the sales staff is ama More

by JimK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ingrassio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Williams, Jerod Ingrassio, Tim Stevens, Maryam Al Qaisi
Feb 28, 2019 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester for your recent vehicle needs. I am glad you enjoyed working with Jabin during the process of getting a new SUV! Kevin I Parker, General Manager/Managing Partner

February 19, 2019

Great salesperson, great car! I love my 2015 Acura MDX and I have our salesman Rick Gross at Acura of Rochester to thank. During the year that my husband and I spent studying and t More

by Cuciti,Madeleine 2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Alan Ault
Feb 20, 2019 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester for your recent vehicle needs. I am glad you enjoyed working wit Rick Gross during the process. We appreciate your business both purchase and for service. Kevin I Parker, General Manager/Managing Partner

February 05, 2019

great experience I was able to choose between 2 different models in objective way. I was allowed to weigh pros and cons of both MDX and RDX for me and my future retiri More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ingrassio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerod Ingrassio
Feb 20, 2019 -

Acura of Rochester responded

Thank you for working with the Acura of Rochester team for your recent vehicle search. I am glad you enjoyed working with our team to decide on the Acura RDX. Enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

December 21, 2018

Great buying experience! I bought an Acura TLX from Acura of Rochester. Jabin was incredibly helpful throughout the shopping experience! He explained the various cars (I che More

by acuratlxbuyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jabin Hutton
December 01, 2018

It is top notch. I WILL returnwhen my lease is up I have dealt with Rick Gross for my last 4 cars. He. Makes sure make an Informed decision o n the car I purchase. He always makes sure I know know More

by Sherlock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Jerod Ingrassio
Dec 03, 2018 -

Acura of Rochester responded

Thank you for your loyalty to Acura of Rochester and specifically Rick Gross. I am so glad you enjoy working with him and the level of customer service you experience at our dealership. Enjoy your newest Acura! Kevin I Parker, General Manager/Managing Partner

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