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Acura of Rochester

Rochester, NY

4.6
71 Reviews

3883 West Henrietta Road

Rochester, NY

14623

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Showing 71 reviews

April 05, 2023

Our Integra is an outstanding vehicle and Ryan was very professional. The six speed manual is so much fun to drive. I drove a 2006 TSX six speed for twelve years and felt the same. It’s great getting back More

by Josephburgholzer46
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Patterson
May 04, 2023 -

Acura of Rochester responded

Joseph, we're thrilled to hear how much you enjoy your Integra and appreciate Ryan's professionalism during your time with us at Acura of Rochester. We can't blame you - the six speed manual is so much fun to drive! Thank you for sharing your experience and we hope to see you again soon!

April 03, 2023

Everything was first class from my initial communication to vehicle pick up. Highly recommend Ryan Patterson and this dealership! More

by Dahahnii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Patterson
Apr 03, 2023 -

Acura of Rochester responded

Thank you for taking the time to share your experience with us! We certainly strive Not to be your stereotypical car dealership and give our customers an experience for which they return to do business with us again. Ryan certainly does a great job with staying true to our values and providing our customers with a great experience. Thank You again for taking time out of your day to give us a Positive Review! If there is ever a time where we aren't at our best, please reach out to me directly as I welcome that feedback as well because the true test of a business is when things don't go right. Take care and have a wonderful day! :-) Respectfully, Brandon I. Parker General Sales Manager Acura of Rochester bparker@garberroc.com 585-486-9645

November 03, 2022

Friendly service clean provide complimentary car to drive while your are being serviced return calls More

by Aas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Algarin
Nov 15, 2022 -

Acura of Rochester responded

Friendly, helpful, and honest service is what our guests deserve and can always count on at Acura of Rochester, so we’re glad to hear you received nothing short of that while working with our team. Thank you so much for sharing this positive recommendation, and we wish you many safe travels until your next visit.

March 13, 2022

We just purchased a certified used Acura MDX from Acura of Rochester. We couldn't have had a better experience. Our salesman, Jeremy Ingassio, and Jabin Hutton in the finance department went above and More

by juliamcmaster
Recommend Dealer
Yes
Employees Worked With
Jeremy Ingrassio
Mar 14, 2022 -

Acura of Rochester responded

Julia, thank you so much for taking the time to shine light on your experience working with Jeremy and Jabvin here at Acura of Rochester. We are so happy to know the team went above and beyond to assist you in your vehicle purchase. We look forward to seeing you down the road!

February 25, 2022

Jeremy Ingrassio from Acura of Rochester made me felt like family. Highly recommend contacting him for any of your needs! More

by M.Le
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Ingrassio
Feb 25, 2022 -

Acura of Rochester responded

Thank yoou for sharing the wonderful experience you recently had working with Jeremy at Acura of Rochester. We welcome you to the Garber family!

December 29, 2021

What a wonderful experience it was to deal with Rick Gross at Acura o Rochester. He made the car buying experience simple and easy, due to his knowledge and thoroughness. I would definitely purchase ano More

by Deanagnello
Recommend Dealer
Yes
Employees Worked With
Rick Gross
Dec 29, 2021 -

Acura of Rochester responded

Thank you for sharing the wonderful experience you just had working with Rick Gross here at Acura of Rochester. I am happy to read the kind words you have after working with him. Enjoy your new Acura vehicle!

October 29, 2021

Rick along with Jabin were very helpful with the purchase of my RDX. Truely appreciate the communication, knowledge of the vehicle , and courtesy that Rick expressed during the entire buying process. Very pl More

by Becky S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gross
Nov 01, 2021 -

Acura of Rochester responded

Thank you for sharing the experience you had working with Rick and Jabin here at Acura of Rochester for your recent RDX purchase. What a remarkable vehicle - congratulations!

October 09, 2021

Rick Gross and the entire Acura of Rochester personnel were outstanding to work with through our car buying experience. They were competent, professional, helpful and supportive. Rick listened to our wish More

by Hperis
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Jabin Hutton
Oct 11, 2021 -

Acura of Rochester responded

Thank you for sharing the wonderful experience you recently had here at Acura of Rochester. I am so glad Rick was very helpful during the process of getting a great Acura vehicle. We appreciate you taking the time to share this feedback and we welcome you to the Garber family!

August 25, 2021

Very nice dealership, good selection of Acura’s and nice staff. Did a very nice job preparing my car and cleaning it up for pickup. Rick and Jabin did a great job explaining all of the perks and options ava More

by Alec DeYoung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Jabin Hutton
Aug 26, 2021 -

Acura of Rochester responded

Thank you for taking the time to share the wonderful experience you just had working with Rick and Jabin to get a new Acura vehicle with us. I am so happy to read your expereince. Welcome to the Garber family.

August 16, 2021

Rick and the dealership served me well through the car buying process. He was professional , knowledgable and helpful with my needs.I love my ILX. More

by Traceyafarmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gross, Sean Carroll
Aug 16, 2021 -

Acura of Rochester responded

Thank you for sharing the experience you had working with Rick here at Acura of Rochester. We appreciate your business and are happy to know you are loving that new ILX!

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