Acura of Peoria - Service Center

Awesome experience with Sara Frey This is our second experience working with Sara. We loved working with her so much with our RDX that when we were ready to upsize our vehicle to an M This is our second experience working with Sara. We loved working with her so much with our RDX that when we were ready to upsize our vehicle to an MDX we asked specifically to work with Sara. Besides her great customer service skills, she is honest and does everything she can to make the deal happen. I have a 5 year old child and pregnant so sitting in the dealership for hours is not ideal. She really worked for us and all we had to do is come in and sign. I like her hassle free style and it really sets a precedence for how dealerships should sell cars. Thank you Sara! We love our new ride! More

FANTASTIC DELAERSHIP TO BUY AN ACURA!!!!!!!!!! if any body out there wants to buy a vehicle ACURA of PEORIA is the best place to go I live in SCOTTSDALE and 2 miles from an ACURA dealer and th if any body out there wants to buy a vehicle ACURA of PEORIA is the best place to go I live in SCOTTSDALE and 2 miles from an ACURA dealer and these guys treated me the best honest ,friendly and very easy to deal with it was worth the 25 minute drive More

Ryan, my go to guy! After our purchase of the MDX in January, Ryan was my go to guy. He always made me feel "special" and responded to our every need as far as the servi After our purchase of the MDX in January, Ryan was my go to guy. He always made me feel "special" and responded to our every need as far as the service of our MDX. Always on time and true to his word. I am so sorry to hear of his death and will miss his smiling face and efficiency. God Bless him and his family. Ken Blick More

Ryan is an amazing man Ryan always made you feel important and was such a good guy will truly miss him so much. He was also an amazing father of three beautiful children. Ryan always made you feel important and was such a good guy will truly miss him so much. He was also an amazing father of three beautiful children. More

service department the service center was fabulous very friendly answered all my questions and Ryan was very honest with me. I would go back there for service with nothi the service center was fabulous very friendly answered all my questions and Ryan was very honest with me. I would go back there for service with nothing to worry about one of the best. More

Reliable advisor Vince was very friendly, personable, had appropriate customer relations skills, kneeling down to talk with me and explain my car evaluation and repair Vince was very friendly, personable, had appropriate customer relations skills, kneeling down to talk with me and explain my car evaluation and repair needs. He then also took the time to answer my questions, helping me prioritize which repairs to invest in currently (an old Acura my husband and I are trying to get by driving for another couple years). He also kept me updated on repairs thruout the week (parts had to be ordered so it took a while). I however did not experience a very warm greeting by Mike King; nothing horrific, but in the world of customer service, there should be a friendly greeting, I shouldn't be made to feel like I'm an animal being brought in for a line up. Mike did not have the patience or great customer skills that Vince did. I was in the dealership for hours waiting for my initial car diagnostics and had the opportunity to observe, compare & contrast the two advisors as they came to the customer lounge and Mike just didn't seem like he cared, he almost seemed annoyed, as if he was just saying, here's your key back, you're done. I know this is what they do day in and day out, but he really needs to put on his acting face and pretend to care more. Overall, I feel Acura dealerships are quite reliable for their service though I can't say the same glowing comments on a Scottsdale service advisor and that is why I have changed dealerships. It's a sigh of relief to get good customer service from beginning to end... it's really not that hard, it's just not. More