Acura of Peoria - Service Center

Service Center Bait & Switch I received a coupon in the mail for a basic oil change, tire rotation, and multi point inspection for $70 some dollars. My 2014 MDX has not much over I received a coupon in the mail for a basic oil change, tire rotation, and multi point inspection for $70 some dollars. My 2014 MDX has not much over 10K miles on it and was due for its first maintenance (according to the in-vehicle system) . I called and made an appointment and the lady said that the coupon would cover the items due for service since the oil change and inspections are the main service items due, so I made the appointment. The next day when the car was in the shop I received a call and was told that the service cost for the first maintenance would be a little over $600. Shame on me for not pushing back harder on the previous day's conversation but the lady that took the initial order was off that day. Seems like the classic Bait and Switch to me, told one thing one day, then when they have the car at the shop it's something different! Buyer Beware! Its a shame, prior service with this dealership has been very positive. More

Front end alignment I recently leased the Acura ILX and decided I would take advantage of the free car wash service at the dealership. On my way I realized their was a sl I recently leased the Acura ILX and decided I would take advantage of the free car wash service at the dealership. On my way I realized their was a slight tremor in the steering and that it wasn't perfectly straight. I hadn't made a service appointment but decided to take the chance and see if the problem could be corrected. One of the service advisers passed on the case to Danielle Ballard who did a fantastic job of keeping me abreast of the diagnosis of the problem and the repairs to the vehicle. The wait time was a little lengthy as was expected as I had not made an appointment, however the customer lounge area was quite comfortable and had free refreshments which made it bearable.. Awesome job on the car, there was no charge and there has been no recurring problems to date. More

Great service! Fast and fantastic service for a recall part and maintenance service! I greatly appreciate the effort to get the job done quickly! Thank you Matt! Fast and fantastic service for a recall part and maintenance service! I greatly appreciate the effort to get the job done quickly! Thank you Matt! More

Service is top notch Whenever we have our mdx serviced we alway know Vince and team go above and beyond. If some thing needs services that We didn't noticed they bring it Whenever we have our mdx serviced we alway know Vince and team go above and beyond. If some thing needs services that We didn't noticed they bring it to our attention and it is fixed before an issue arises. More

Recall Service We've worked with Vince for several years for service on four different vehicles. He's been great and this time was no exception. The work was done We've worked with Vince for several years for service on four different vehicles. He's been great and this time was no exception. The work was done in exactly the length of time quoted and the entire process was efficient. More

Recall notice and other service I went in for a recall service on my 2014 MDX. My Service Advisor is Mike King; he explained in detail the reason for the recall, the work to be done I went in for a recall service on my 2014 MDX. My Service Advisor is Mike King; he explained in detail the reason for the recall, the work to be done and he stressed Acura's commitment to product excellence, safety and owner satisfaction. Mike is an excellent Advisor and dedicated employee. And it is always nice to be recognized by name on every visit. More

Excellent service Vince and the team were there with a smile ready to assist me when I arrived. They completed the recall in the time frame they had given me and every Vince and the team were there with a smile ready to assist me when I arrived. They completed the recall in the time frame they had given me and everything was communicated well. More

Orgasmic overload Best feeling ever, excellent communication. Like a breathe of fresh customer service like I have never had. Heart wrenching in a good way, ending with Best feeling ever, excellent communication. Like a breathe of fresh customer service like I have never had. Heart wrenching in a good way, ending with a massive bang of kindness, leaving me all choked up and sweating like a rough neck on a bad day. More

stereo not working right I was very satisfied with the service that I received for my stereo it was not working right and they fixed it gave me a loaner with no questions aske I was very satisfied with the service that I received for my stereo it was not working right and they fixed it gave me a loaner with no questions asked thank you for your services More

Sincere Service from a Person Who Cares Mike King of Bell Rd Peoria Az has always been professional and courteous without making the customer feel awkward when asking questions. I have made Mike King of Bell Rd Peoria Az has always been professional and courteous without making the customer feel awkward when asking questions. I have made requests and asked questions that have simple answers. He always did his best to make sure I was content with the the value of service and explained each service provided for the last 7 years. I have returned to Acura Peoria even after my Acura's warranty expired and decide it is safer to do so over the other service shops. The Refreshment Area is always pleasant surprise to get a drink in this hot town' Sincerely Steven J More