Acura of Peoria - Service Center

Transmission Vince took great care of me in a very difficult situation. Was helpful with what to do and where to go next with Honda customer service. Did everythin Vince took great care of me in a very difficult situation. Was helpful with what to do and where to go next with Honda customer service. Did everything I asked of him and provided a great loaner while they replaced my transmission. More

Outstanding auto service Very efficient, no hassle, professional, and honest service. Taylor is very competitive employee and friendly. Since I bought my MDX, this has been th Very efficient, no hassle, professional, and honest service. Taylor is very competitive employee and friendly. Since I bought my MDX, this has been the only place I trust to maintain my vehicle runnig. Matthew Brunson is also an exceptional service advisor. More

Always great service Always have great service. Every time I bring my car in they get it done much faster than their initial time estimate that it will take. And everyon Always have great service. Every time I bring my car in they get it done much faster than their initial time estimate that it will take. And everyone is always so accommodating and nice Thanks More

Very friendly, especially helpful Jessica Magruder Very helpful with every question I had. Went out of there way to help me when I needed a major repair and helped to provide a service vehicle. Very helpful with every question I had. Went out of there way to help me when I needed a major repair and helped to provide a service vehicle. More

No pressure experience Jorge made my experience very pleasurable and if possible when buying a car, fun! He is wonderful to work with as well as the service center taking ca Jorge made my experience very pleasurable and if possible when buying a car, fun! He is wonderful to work with as well as the service center taking care of my car needs quickly. I will most definitely purchase with Jorge and Acura of Peoria again More

twice is the charm This review is actually about the Service Dept. and specifically one of the Service Reps that I wanted to rate. I bought a brand new 2016 MDX Advance This review is actually about the Service Dept. and specifically one of the Service Reps that I wanted to rate. I bought a brand new 2016 MDX Advance package and since I have purchased it there was a strong wind noise coming in from the drivers side window or door. I took the car in in March to have fixed and they replaced several parts and gave it back to me as fixed but the wind noise while not as bad as before was still there and very irritating. I took the car back in April complaining of the same problem and this time the Service Rep was Danielle Ballard who I worked with on another matter when I first picked up the car. She is an excellent rep and seems to know the vehicles very well. I only wish I would have had her the first time I took it in for the problem as it would have saved me a lot of time and the dealer a lot of money not having to deal with the same problem two times. At any rate, as promised Ms. Ballard got the work done in one day and the very irritating wind noise is finally gone and I can get on with using this beautiful car for my road trips. I would strongly recommend Ms. Ballard as your service rep as she will make sure the problem is fixed and send you out the door without some lame excuse like it may be just "natural turbulence" or "characteristic of car" garbage as I was told the first time I took it in for the problem. She is first rate and a value to the dealer and I really would only prefer to deal with her in the future. Of course I hope with this car the only times I have to go in are for oil changes and such. More

Once again- Acura of Peoria delivers! Thanks to Matthew, once again I've had another positive experience with Acura of Peoria. Best part was he had my car fixed and out the door in under Thanks to Matthew, once again I've had another positive experience with Acura of Peoria. Best part was he had my car fixed and out the door in under an hour!! There is just no better value than Acura. More

After a car purchase here, and a year of service If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Milit If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Military and have been for 14 years. I bought a used Acura MDX here in February of 2015. It had roughly 60k on it when I bought it. The salesman was great (Aaron) and finance was a breeze. Aaron assured me this vehicle had been maintained exceptionally well by the single owner previous to my purchase. Of course you always take that with a small grain of salt considering they are the one selling you the vehicle. So I purchase it. I put 3,000 miles on it in about a month and a half. Bring it in for that first free oil change, and get it back with zero issues other than a crap car wash job. I bring it back 3 months later for the next oil change and to have the rear window regulator fixed. They tell me: A)My $2000 warranty won't cover a window regulator, and B),it needs rear brakes. Total estimate out the door was roughly $750. I ask, doesn't the warranty cover the window? Oh no, only the motor, NOT the regulator. So I order the part and get it done. I tell them to hold off on the brakes as it sounded fishy. Don't used cars get checked before they sell? Seems odd you certified my car less than 6000 miles ago and now I need brakes? Not only that, guess what? THE WINDOW MOTOR AND REGULATOR ARE ONE SINGLE UNIT IN THIS CAR-WARRANTY WOULD HAVE COVERED IT,THEY NEVER EVEN ASKED! Fast forward to the next service (Don't ask me why I went back-I always have the dealer service my cars).Anyway, next oil change they tell me I have a bad motor mount. $1200 estimate. Remember the $2000 warranty? Yeah, doesn't cover it. Ok I'll hold off for now. Next service, I have them check for a vibration at speed. Guess what, now I need 2 motor mounts! All within 12,000 miles of their "expert" used car certification. I tell them that makes no sense. You just had it less than 3000 miles ago, how does another motor mount go bad in 3k miles? They give me my car back unwashed this time, I guess because I didn't let them fleece me, even though they promise free washes for life with a car purchase. Finally, I take it to an Acura dealer on vacation in San Francisco. Guess what, my brakes are at 6mm.months and thousands of miles later,the brakes they told me were bad are still WAY WITHIN SPEC. And my motor mounts are fine! The vibration was from a tire out of balance,a $50 rotate and balance fixed it. RUN FROM THIS DEALER, DON'T WALK, RUN.I'll be using Acura of Scottsdale for my service needs now since I live right between the 2 anyway. Acura of Peoria, you guys really let me down man. I won't be missing any opportunities to tell everyone on base and out in town either. Rob Nezdoba More

No Appointment and Excellent service We are from Calgary and we dropped in for advice and some quick work if possible. As per Matthew Brunson's recommendations we had work done quickly as We are from Calgary and we dropped in for advice and some quick work if possible. As per Matthew Brunson's recommendations we had work done quickly as we waited. His response and manner was professional and friendly - many thanks. His card is now in our Acura car folder and we will definitely recommend him and Acura of Peoria to others. More

88 Legend 350,000 miles dealer serviced Vince Hancock & Peoria Acura are by far the best service I have received since purchasing my Acura new in 1988. Keep up the good work. Vince Hancock & Peoria Acura are by far the best service I have received since purchasing my Acura new in 1988. Keep up the good work. More