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Acura of Peoria - Service Center

Peoria, AZ

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409 Reviews

409 Reviews of Acura of Peoria - Service Center

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December 31, 2019

The service at Acura of Peoria was EXCEPTIONAL!!! The staff is very kind and professional. Brian was my specific service advisor and he is just phenomenal. Even the waiting area is JUST GREAT! More

by jsandigo
Recommend Dealer
Yes
Employees Worked With
Vince Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Acura of Peoria responded

Dear jsandigo, Thank you for sharing your positive experience. We truly appreciate your business.

December 23, 2019

Acura of Peoria consistently delivers excellent service. Highly recommend! Took half the time I expected and they even brought me soft drinks and sandwiches while I waited. The car was serviced perfectly. More

by dewitt
Recommend Dealer
Yes
Employees Worked With
Brian Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Acura of Peoria responded

Dear dewitt, Thank you for sharing your positive experience. We are pleased to have you as a customer.

December 20, 2019

Great service, very professional. Done much earlier than I had anticipated. Brian is great, will return for future work. Been going here for 10+ years. More

by Harryinco
Recommend Dealer
Yes
Employees Worked With
Brian Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Acura of Peoria responded

Dear Harryinco, Thank you for sharing your positive experience. We look forward to continuing our relationship with you for years to come!

December 17, 2019

Exactly what I hope for: competent welcome, clear explanation of the service, an accurate estimate of the cost and wait time, snacks, and WiFi to kill the time. More

by mgm
Recommend Dealer
Yes
Employees Worked With
Cesar Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Acura of Peoria responded

Dear mgm, Thank you for sharing your positive experience! We truly appreciate your business and look forward to continuing our relationship with you for years to come!

December 13, 2019

Had an all-wheeler problem notice come up on my dashboard plus a panel came loose. Acura of Peoria fixed it promptly. Service advisor Cesar was very good. More

by cysuyenaga
Recommend Dealer
Yes
Employees Worked With
Cesar Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Acura of Peoria responded

Dear cysuyenaga, Thank you for sharing your positive experience. We truly appreciate your business and look forward to continuing our relationship with you for years to come!

December 12, 2019

I have always been happy with my service at Acura of Peoria. One of the best dealers I have ever been to. I bought a warrantee for my used car and my service was actually covered! More

by nordski
Recommend Dealer
Yes
Employees Worked With
Mario
Dec 16, 2019 -

Acura of Peoria responded

Dear nordski, Thank you for sharing your positive experience. We truly appreciate your business and look forward to continuing our relationship with you for years to come!

November 14, 2019

Service was completed in a timely manner and Cesar does Service was completed in a timely manner and Cesar does an amazing job with customer service. I feel great about my decision to have my service work More

by SrtGuy19
Recommend Dealer
Yes
Employees Worked With
Cesar Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Acura of Peoria responded

Dear SrtGuy19, Thank you for sharing your positive experience. We truly appreciate your business and look forward to continuing our relationship with you for years to come!

November 06, 2019

I’ll make this very short. Vince Hancock poor and unprofessionalism services when I brought my 2019 ILX in for 1st service. Actually my rating to Vince is a zero star. This was my fifth car I have l More

by NDRassas
Recommend Dealer
No
Employees Worked With
Sara Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Hancock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Magruder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chaz Spielvogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Acura of Peoria responded

Dear NDRassas, We regret to hear you feel this way. Please contact me directly at 623.523.0843. I would like the opportunity to make this right. Thank you, Lexie Cremieux Acura of Peoria Customer Relations Director

Jan 08, 2020 -

NDRassas responded

I have contacted Lexie and left a message. I did not hear back form anyone. I was not surprised not to hear from Lexi or anyone from that dealership. they reply to all these complaints on the site as if they care but actually your complaint go unheard and never get a follow up for your original complaint. Thanks for nothing Acurra Of Peoria I will make sure to spread the word around about your services. Nabil Rassas

November 05, 2019

He was courteous. Saw I was coming due to replace timing belt and advised a current discount. I appreciated it. I did not feel like he was trying to upsell me a service. More

by Buckjamie
Recommend Dealer
Yes
Employees Worked With
Brian Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Acura of Peoria responded

Dear Buckjamie, Thank you for sharing your positive experience. We truly appreciate your business and look forward to continuing our relationship with you for years to come!

October 22, 2019

Services Battery died warranty expired services offered to send technician to service and install new battery was there within 25 minutes technician was effic More

by Lynette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Acura of Peoria responded

Dear Lynette, Thank you for sharing your positive experience. We truly appreciate your business and look forward to continuing our relationship with you for years to come!

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