Acura of Peoria

I was hesitant to go in without my husband but I needed a new car. It was a hot day and I had my 3yr old son with me. I was expecting to get bombarded with sales men trying to hold me hostage all day. It new car. It was a hot day and I had my 3yr old son with me. I was expecting to get bombarded with sales men trying to hold me hostage all day. It was actually the opposite. I was only approached by one sales man, Ben Quail. Ben was very nice and made me feel very comfortable. Ben mentioned he had kids and I could tell he was not lying, my son loved him. The car needed to be detailed so instead of making my son and I wait, Ben bought us lunch. I couldn't believe how I was being treated. I never have had a car sales man buy me lunch before. I really felt special and the time went by so fast. Ben informed me on all the costs and the final loan amount was not far off of what he said it would be. I have a great new car and have told everyone I know to go see Ben if they need one too! Thanks Ben More

I was hesitant to go in without my husband but I needed a new car. It was a hot day and I had my 3yr old son with me. I was expecting to get bombarded with sales men trying to hold me hostage all day. It was new car. It was a hot day and I had my 3yr old son with me. I was expecting to get bombarded with sales men trying to hold me hostage all day. It was actually the opposite. I was only approached by one sales man, Ben Quail. Ben was very nice and made me feel very comfortable. Ben mentioned he had kids and I could tell he was not lying, my son loved him. The car needed to be detailed so instead of making my son and I wait, Ben bought us lunch. I couldn't believe how I was being treated. I never have had a car sales man buy me lunch before. I really felt special and the time went by so fast. Ben informed me on all the costs and the final loan amount was not far off of what he said it would be. I have a great new car and have told everyone I know to go see Ben if they need one too! Thanks Ben More

I had been trying to get out of my 02 Lexus IS300 but was a little upside down and every dealership I went to could not make a deal with me. I found a 06 MDX on Peoria Acura website that I had to have. I c a little upside down and every dealership I went to could not make a deal with me. I found a 06 MDX on Peoria Acura website that I had to have. I called and spoke with Brijen who told me come down and he would put his best guy on the job. I thought he was blowing a bunch of smoke trying to get me down there but the car was worth the gamble. When I pulled up to the dealership they had the MDX in front clean and ready for me to test drive. Ben was the sales man Brijen assigned to me. I thought he may have been the new guy at first but after talking with him he was very knowledgeable on the MDX and other competitors in its class. MDX was exactly what they said. Ben took great care of my wife and I during the long wait for finance. Honestly, that was my only complaint. I must have came on the busiest day of the year. There was 3 other people in front of me that needed to talk to finance and it took for ever. Ben made sure we were OK, I could tell he was getting nervous we might leave. The long wait was worth it. We got a great deal on the car, great trade in value, and are very pleased with the whole experience. See you in 5 years when it is time to trade in the MDX. More

We bought an Advanced package MDX at Acura of Peoria. It was a mistake. We were promised certain type of DVD players, in writing and verbally, multiple times, but they installed different type, smaller o was a mistake. We were promised certain type of DVD players, in writing and verbally, multiple times, but they installed different type, smaller ones after a week. They admitted that they would replace them ASAP, but never happened. We took our car to them few times, every time they came up with a reason not to do it. Either the color did not match, shipment did not arrive, etc. I called them and emailed them multiple times, gave them ample time and opportunity to fix the problem, but they did not respond. We thought the people at Acura of Peoria would be professional and dependable, but at the end we learnt our lesson the hard way. UPDATE: The dealer gave us a complete refund of the money and returned our original head-rests. Although this was not our preferred outcome, they were genuinely trying to solve the problem while not communicating well among themselves. More

First off, I haven’t purchased a vehicle in years and the First off, I haven’t purchased a vehicle in years and the thought of dealing with a car salesman is sometimes difficult. However, our sales person First off, I haven’t purchased a vehicle in years and the thought of dealing with a car salesman is sometimes difficult. However, our sales person Jorge Gomez at Acura of Peoria was EXCELLENT! Jorge was extraordinarily friendly and had a great personality which made the sale that much more rewarding. I would recommend this dealership/Jorge Gomez to my family and friends. Love the 2010 Acura RDX -On a final note to Jorge: Need more cookies! lol More

Was ready to lease a 2010 Acura MDX with the Technology and Entertainment Pkg. in white or burgundy with tan interior to accommodate our expanding family. Talked to Ben the internet sales consultant the da and Entertainment Pkg. in white or burgundy with tan interior to accommodate our expanding family. Talked to Ben the internet sales consultant the day before and he indicated the car was in stock and ready to be viewed and that he will be there. He set the price for $43,000. We called twice the day of the visit before leaving and Ben was not there but he was coming after 2:00pm. At 2:30 pm we were told and Ben had call in sick so the sale was given to Patrick Atriz - sales Mgr and George Gomez - sales person and the car was still there. I and my wife found a babysitter and drove 60 miles that afternoon only to find out dealer lied about vehicle being in stock. George said that they never had such a car in stock only a black one with similar pkgs. After waiting in the entrance standing up for almost one hour, George said that they can have the car within a few days and make a deal to PURSHASE the vehicle for $46K and they offer $10k for our 2007 Toyota RV4 with 54k miles as a PURCHSASE. We told him that with Ben we had discuss a lease option NOT Purchase. We never talk to Patrick Atriz but via Patrick he told that that Ben lied and did not was he was talking about. We went there because of the price Ben gave us and we were both very familiar with our trade-in value (checked via Edmunds, KBB and other dealers) and the lease process. They lied just to get us in there. WOULD NEVER DO BUSINESS WITH THIS DEALERSHIP DUE TO A LACK OF HONESTY AND INTEGRITY! I guess the word PRINCIPALS doesn’t exist in their dictionary. More

Was ready to purchase a 2010 Acura RL. Talked to Steve the day before and he indicated the car was in stock and ready to be viewed. Drove 45 miles the next day only to find out dealer lied about vechile the day before and he indicated the car was in stock and ready to be viewed. Drove 45 miles the next day only to find out dealer lied about vechile being in stock. In fact, the vehicle was not even allocated to that dealership! They lied just to get me in there. WOULD NEVER DO BUSINESS WITH THIS DEALERSHIP DUE TO A LACK OF HONESTY AND INTEGRITY! More

First off, my sales person Paul was the absolute best sales guy I have ever worked with - period. The whole situation was pretty high pressure, but what car dealership isn't these days and in this econom sales guy I have ever worked with - period. The whole situation was pretty high pressure, but what car dealership isn't these days and in this economy? Paul was incredibly friendly, went above and beyond, just great! That being said, the finance department at this dealership is an absolute joke. The gentleman who finalized my papers was not only incredibly high pressure and pretty much made me pay for warranties and other things that I didn't want, but he even lied to me about the interest rate I received. He told me that if I purchased an additional accessory for my car and a VERY pricey additional warranty that he could get the finance company to make my interest rate a certain percentage. I signed the papers and took my new car home. After financing went through, I came back to sign the FINAL FINAL papers and noticed my interest rate was higher than what I signed for, as was my monthly payment. I was told that my interest rate/payment wouldn't be any higher than what I initially signed for, and that was obviously a lie. I highly recommend procuring your own financing if you decide to purchase from this dealership. As others have mentioned, the service department isn't great this location, either, and that's all I'll say about that. Overall, I got an excellent price on my vehicle and got exactly what I wanted in trade. I would recommend this dealership, but please beware of the finance department!!! More

This dealer replaced my A/C compressor at a cost of $1000 and when it was bad, wouldn't not honor the warranty. The worst part is the deception in telling me it wasn't bad when two other repair shops said t and when it was bad, wouldn't not honor the warranty. The worst part is the deception in telling me it wasn't bad when two other repair shops said the compressor was obviously bad. I eventually went to N. Scottsdale Acura owned by Penske and they fixed it. My wife wants to buy a new Acura, and we are getting quotes thru Edmunds, where the fleet manager is suppose to mail back a quote. Instead, a salesperson from this dealership calls us back with the "...how much you want to pay..." BS. I said do the best you can and they said that we could get a better price if we come in. Pleeze, this dealership, and all of the ones owned by Van Tuyl need a serious culture change. And, watch out, because Van Tuyl is buying up several dealerships in a location or a specific make in order to "corner the market" since, in my opinion, they can't deal on service and respect for the customer. I do not believe the positive ratings on this site for this dealer. Notice how they (the positive ratings) seem to be one paragraph long and sound alike. More

I dealt with bridegn over the internet and it was very surprising that a general manager got back to me personally to give me pricing. We worked everything out over the phone and email, paper work was re surprising that a general manager got back to me personally to give me pricing. We worked everything out over the phone and email, paper work was ready for me and financing part was ready to go as well. I will be back again at this dealership in few months to buy my wife's car. keep up the good work guys. More