Acura of Peoria

Everything was easily negotiated through email and over the phone. Doug Randall was very friendly and handled everything extremely quickly. Everything I was told is what I got and there were no hidden fees the phone. Doug Randall was very friendly and handled everything extremely quickly. Everything I was told is what I got and there were no hidden fees or anything. More

My experience with Acura of Peoria was wonderful. From the first day that I walked into the dealership almost a year ago, the customer service was amazing. I just recently after much thought and necessit the first day that I walked into the dealership almost a year ago, the customer service was amazing. I just recently after much thought and necessity purchased my Acura TL and I am absolutely in love. I had many concerns with purchasing a car, after having my Honda for 11yrs, but Caleb and staff at Acura of Peoria did not make me feel pressured and worked hard to give me a great deal. I am truly a proud new owner and I would recommend and return to this dealership. I feel I have gained a friend in Caleb, and I know he will continue to be successful at Acura of Peoria. More

This is our fourth purchase from this dealer and each experience has gotten better. We live 100 miles away so we deal on the phone, no surprises on arrival, and the finance piece took less than 15 minut experience has gotten better. We live 100 miles away so we deal on the phone, no surprises on arrival, and the finance piece took less than 15 minutes. The best ever. Doug is a salesman who delivers what the tells you he will. The dealership management works hard to make the whole experience a pleasant one also. We will continue to go back to this dealer in the future. More

So I have been in contact with two employees specifically at Acura of Peoria for the past 2 - 2.5 months, and I assure you the experience has been absolutely dreadful and painful. The initial visit was relat at Acura of Peoria for the past 2 - 2.5 months, and I assure you the experience has been absolutely dreadful and painful. The initial visit was relatively friendly and so were the follow up phone calls. After being guaranteed a lower pricing due to new models for a specific vehicle which were supposed to arrive within the next few weeks, I was convinced to go into the dealership to discuss a deal which had the potential to be solidified that afternoon. This is where everything went down hill.. I arrived at the dealership after being contacted with the same salesperson with whom I had been in contact with the entire process. He told me he would not be working that day but he assured me he would be there to assist in the dealing process. Upon arrival, I was notified that he in fact was not there at all. Please keep in mind, I am driving 45+ minutes to get to this dealership and I expect to see the same man whom I have been working with throughout this entire process. His manager then proceeded to tell me that he was unable to come into the dealership today because he was not able to find a ride to the dealership. After being told that, I finally decide that I will at least sit down and talk to the manager since I had already driven so far and out of my way to get to where I was. The manager then asks to be excused for a second and while he is gone, I receive a phone call from the salesperson whom I was expecting to see there. He then proceeds to apologize for not being there and tells me that he was unable to go in because he could not find a babysitter for his daughter. Clearly, one of them, if not both, is lying to me. Unfortunately though, that is only where the lying begins. So after being lied to, against my better judgement, I still decide to give them a chance to make their case and negotiate a deal with me. Within the first 30 MINUTES, the manager gives me a price of $36,000 even. This price was $700 less than my previous offer which was given 2 months ago. After stating that I would go home and consider his new offer, he begins to ask me how low I need to go in order for him to close the deal that very day. I tell him that I am not in a hurry to make a deal, but he continues to pressure me into naming a price. I tell him to name a price and he does so, but I tell him if he continues to go lower that we might be able to work something out. Eventually, his final offer is $33,000 OUT THE DOOR. I tell him if he can give me that price, then I will make the deal at that very moment. He goes back to talk to his general sales manager who then comes out and discusses with me the final pricing. We agree and shake hands. After this, I begin to sign the papers. Keep in mind, this is now 2 and a half hours into the process. While signing the papers, I notice that the numbers are now different. I ask to talk to the general sales manager again and he comes out and begins to tell me that the price we shook on was a sales price, NOT an out the door price. The final pricing came out to be $35,700, just $300 less than what I was given 2 hours earlier! Why would I waste 2 hours of my life had I known that I would only save $300 more? After this, I was so frustrated with them that I ended up leaving the dealership with no intentions of purchasing a car from them. 3 days after this incident, I receive a call from them. I get a call from the original salesperson with whom I had been talking to and working with for this entire process. I express the amount of frustration I was dealing with because of them and he assures me that they are sorry and that he will talk to one of the part owners in hopes of working out a deal. We hang up and 5 minutes later I receive another call from the dealership. This time, it is from the general sales manager. He tells me that he felt disrespected because I said he lied to me, which he did. He then points out the obvious and says that I am unhappy, and proceeds to tell me that he does not want to do business with an unhappy costumer. He then says he no longer wants my business. Absolutely unbelievable! In the end, my experience with Acura of Peoria was absolutely HORRIBLE and if they want to help their business, they should reconsider who they have sitting in the seat of general sales manager. He was the absolutely worst person to work with and I never want to purchase a car from this dealership in the future. I would rather spend an extra $2,000 at a different dealership with the satisfaction of working with people who are at least straightforward with me. The amount of lying that took place in this dealership was absolutely unacceptable. As a warning to anyone who reads this and may consider going to Acura of Peoria in hopes of doing business with them, I highly suggest that you consider going to Tempe or North Scottsdale. They will not try to pull the ol' "bait and switch" on you and rip you off an extra $2,700! More

I emailed the dealership and Freddy Peralta contacted me right away..When I showed up the car was up front waiting for me to go on a test drive..Finance was simple and fast..Thank you helping my new 2010 ac right away..When I showed up the car was up front waiting for me to go on a test drive..Finance was simple and fast..Thank you helping my new 2010 acura zdx leaving with a smile More

I came in to find a truck and i found a good deal on a dodge. I would totally recommend buying a vehicle here. Thank You guys! dodge. I would totally recommend buying a vehicle here. Thank You guys! More

WENT TO SEE ABOUT A USED CAR & FRED PERALTA WAS THE SALES PERSON I SPOKE WITH, EXCELLENT CUSTOMER SERVICE & GREAT PERSONALITY. I DIDNT FIND WHAT I WANTED @ THE MOMENT FOR MY PRICE RANGE BUT FOR THE SALES PERSON I SPOKE WITH, EXCELLENT CUSTOMER SERVICE & GREAT PERSONALITY. I DIDNT FIND WHAT I WANTED @ THE MOMENT FOR MY PRICE RANGE BUT FOR FUTURE REFERENCES ON ANYONE LOOKING TO BUY AN ACURA I WILL SEND HIS WAY. GREAT JOB MR. PERALTA... More

I went to Acura of Peoria for service on my old TL .. Met Fred Peralta there and he helped find me a great deal on a new Acura TL. I never thought it could get done....he did it. Great job to Fred and I will Fred Peralta there and he helped find me a great deal on a new Acura TL. I never thought it could get done....he did it. Great job to Fred and I will always go back to Acura of Peoria for the experience I receieved. Bill Hurst More

Everyone was so wonderful! This is a great place to buy a car! They are efficient and friendly, which is hard to find at times! We will highly recommend them to others!! a car! They are efficient and friendly, which is hard to find at times! We will highly recommend them to others!! More

Great experience...good prices. Customer service is the pinnacle of any sales, and I think Acura of Peoria exemplified that with me. Fred Peralta went above and beyond any expectations. pinnacle of any sales, and I think Acura of Peoria exemplified that with me. Fred Peralta went above and beyond any expectations. More