Acura of Orange Park

After looking at Certified Pre-owned Vehicles on Acura of Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car avai Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car available. I advised Tony of the other vehicles I was interested in purchasing and the price I wanted to pay for each of the cars. There was only one car they were interested in providing a "deal" on and it had high mileage. After being in agreement on the price for the 2006 with high mileage he advised me that Honda Finance was offering a 2.9% or 3.9% but only for their dealership this weekend. After doing some research I found that those rates were for new cars!!!!!!! He also promised me he would personally pay for a "Service Package", which is where they pick your car up from any location within 100 miles and bring you a loaner car to handle the service. THIS SERVICE PACKAGE IS FREE and is done at Duval Acura too. After the conversation I concluded I was not driving 30 miles to work with someone that could not be 100% honest with the terms and showed little interest in negotiating for a newer car. Bottom line I knew I was buying a car that weekend but based on my phone conversation decided I was purchasing the car from Duval Acura and feel I made the best decision. When you have a gut feeling they are trying to screw you over that is pretty much their intention! More

I was in the market for a new vehicle and went to this dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than as dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than asking about our needs. The person claimed that the vehicle has 5 star ratings across the board and told me some misinformation about the vehicle. He lost my trust since I knew the information, already. I did go back and met with another salesperson and his manager who were friendly and very knowledgeable. Their influence made me decide upon an Acura versus another brand of car. However, I ended up purchasing from another dealership since they had the selection that I wanted. Overall, the staff is hit or miss, and if you feel like you're dealing with someone who doesn't know their product, find someone else. The store is clean and people are friendly. However, I did notice a few salespeople in the front smoking cigarettes which was a turnoff for me. More

I took my 1997 Honda Accord LX to this dealership and was impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintaine impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintained Acura RSX as a loaner car. The service representative provided me with appropriate recommendations. My enthusiasm for the quality of work by this dealership is slightly reduced because (1) they did not fix a minor cosmetic blemish I requested, although they held the car for a week; (2) they were supposed to perform an oil change and did not; (3) my "check engine" light came on the day after they returned the car to me, and I had to bring the car back to them to check out the problem. These criticisms aside, I am quite happy with the quality of service provided by this dealership. More

The Internet sales department, esp Marvin Tucker, are the best team I've had the pleasure to buy from. I bought a 2005 TL W/Navi in May over the phone (over 350 miles away) and got the price I wanted right a best team I've had the pleasure to buy from. I bought a 2005 TL W/Navi in May over the phone (over 350 miles away) and got the price I wanted right away. Everything went smoothly with the transaction and it would have been a great end to the story, but there is more. <br>While I was buying the 05 TL, My 02 TL was put into the service department for it's 35,000 mile checkup and a service guy had an accident with it that damaged the entire left side. They did repair it, but I never got a "sorry" or even a call from the "big boss" nor any type of compensation to the fact that I'll never be able to get full value from it if I sell it. The rear door lets air and noise in, Nor did I get any documentation on the 35,000 inspection. (they did not charge me, as if I were to pay). I still had to pay for the shipping of my car they dammaged since the 05 was going to be shipped, but I had to drive that off the lot.<br><br>Sales was the greatest, Service should have been good, but when their tech wrecks your car, It really dosen't matter how good they are.<br><br>Overall I would say, Buy from them and cross your finger with the service personnel. More