Acura of Orange Park

We own a 07 TSX, 08 Honda fit and 2004 TL. All three cars are serviced regularly by the service department at Acura of OP. Wes & John are my primary contacts. We've been taking all three cars here for al are serviced regularly by the service department at Acura of OP. Wes & John are my primary contacts. We've been taking all three cars here for almost three years. The guys in the service department weather its Wes, John or Kalil - I think (sorry about spelling), all personals are very friendly. Never have I or my better half gotten the run around which is to be expected from most car places. These people treat us like we're friends, family so it's hard not to go back each time. Good service and great people are hard to find. I would like to add, I am always appreciative of my car getting washed/vacuumed, as well as the water bottles in the cashier area! It’s nice to see dealerships not nickel and dime customers :) More

Treated me like a person and delivered on what they promised. I came in without much credit and they helped me and explain my options. promised. I came in without much credit and they helped me and explain my options. More

I AM WRITING IN CAPS TO STRESS HOW MUCH A PERSON CONSIDERING THIS DEALERSHIP SHOULD NOT GO THERE FOR ANYTHING! THEY ARE UNPROFESSIONAL, RUDE, ARROGANT AND OFFER SUBSTANDARD WORK!!! IF YOU GO TO THI CONSIDERING THIS DEALERSHIP SHOULD NOT GO THERE FOR ANYTHING! THEY ARE UNPROFESSIONAL, RUDE, ARROGANT AND OFFER SUBSTANDARD WORK!!! IF YOU GO TO THIS DEALER YOU ARE AT YOUR OWN RISK!!! AWFUL TINTING SERVICE DONE ON MY VEHICLE, WITH BUBBLE AND ALL!! BUYER BEWARE!!! More

I am I hard customer to deal with, I know this! But I every time I go into see these guys I'm always leaving laughing and feeling better about my day. I went in there today with a problem with my floor every time I go into see these guys I'm always leaving laughing and feeling better about my day. I went in there today with a problem with my floor mats, and was pretty upset that this happened to my new car! Wes and Jon walked out and both greeted me, probably knowing that I was about to be giving them a peace of my mind. I did give them a piece of it too! They then made it all fine by fixing my car at no cost to me and had me leaving smiling and laughing. Not to many people can deal with me but some how Wes always has me leaving there laughing and wanting to come back just to chat at times. Great people and great dealership. More

I owned a 2006 Acura TL 6 speed, It was having problems with the transmission, and vibrations from the rear deck. Wes immediately diagnosed the problem and put me in a loaner TL, which was super nice. The with the transmission, and vibrations from the rear deck. Wes immediately diagnosed the problem and put me in a loaner TL, which was super nice. The car was fixed very quickly within a few days. The car was returned to me cleaned and the vibrations from the rear deck were gone. Wes had an entire new rear deck put in for me as well as a brand new 3rd gear syncro. The TL drove fantastic and continues. Ive had my service there many times and recommend them to anyone I can think of. Great friendly experience. More

I bought my 2008 Acura TL from another dealership but I always taken my car to Acura of Orange Park for the service. They are always so friendly and courteous! The service department is fast and accurate b always taken my car to Acura of Orange Park for the service. They are always so friendly and courteous! The service department is fast and accurate but if I ever have to leave my car for any length of time and have things to do they always provide me with a courtesy car. The service manager Wes Bracewell is always wiling to help me out with any issues I have. I would recommend Acura of Orange Park to anyone! More

I have purchased multiple new Acuras from this dealership and would not purchase an Acura from any other dealer. Every time I come back to the dealership for service, I feel like part of the family. GREAT and would not purchase an Acura from any other dealer. Every time I come back to the dealership for service, I feel like part of the family. GREAT atmosphere and great service. Thank you Greg, Gino, Woody, Aaron and Danny, you guys are the best in the business!! More

Worst sales expereince ever. Was shown a car with a listed price of $18,500. When price was delivered by saleman the price was $21,400 with a $500 discount...or about $3,000 more than the listed price listed price of $18,500. When price was delivered by saleman the price was $21,400 with a $500 discount...or about $3,000 more than the listed price The said I could not go anywhere else since they had "blocked" my credit. We never gave them any authority to check credit let alone get any approvals. More

BEWARE OF THESE CROOKS!! Went for a routine oil change, waited 2 hours, just to find out the oil change was NEVER PERFORMED ON MY CAR!! Out of curiosity, my husband checked the filter and it was completel waited 2 hours, just to find out the oil change was NEVER PERFORMED ON MY CAR!! Out of curiosity, my husband checked the filter and it was completely COVERED in soot and the oil was clearly not fresh. THESE GUYS ARE NOT HONEST and made me feel VERY UNCOMFORTABLE!! Upon leaving the service department, I asked if the windshield treatment was applied and Wes proceeded to the service garage to get wipes for us to apply ourselves. This would be fine if I had not paid $400 (total ripoff) for this service that included a revitalize treatment every 6 months. I was suppose to have the tires rotated and have no idea if that was ever performed; most likely NOT. Should have chalked my tires had I known they are so dishonest. Didn't even mention the moment we walked in the door, instead of a warm welcome, we were immediately bombarded by Wes offering us a service that we didn't even need just yet. I just can't express enough how horrible this service department is. I'm actually considering legal action because this should not be happening and who knows how many other people they had have ripped off. These CROOKS MUST BE STOPPED!! DO NOT GO TO THIS SERVICE DEPARTMENT!! Lastly, it's very clear that they write their own reviews on this review board; couldn't be more obvious!!! More

I purchased a new Acura MDX from Acura of Orange Park on July 22nd, 2011. The sale persons on the deal were Norm Mckay and Andrew Risko. I have two complaints with the delivery of this vehicle. (1) I was wr July 22nd, 2011. The sale persons on the deal were Norm Mckay and Andrew Risko. I have two complaints with the delivery of this vehicle. (1) I was wrongfully charge $300.00 for South Carolina State tax and have not received a refund as yet. South Carolina DMV Form-400 Section G states that Active duty personnel are exempt from paying the tax if a LES is provided, which was given to Mr Risko. (2) I agree to handle my own registration of the vehicle, transferring my old tag to the new vehicle and SC state law allows 45 days from the date of purchase to register the new vehicle. The dealership was in charge of handling the titling of the vehicle. I have been in contact with SCDMV and as of Sept 2nd, 2011 the vehicle has not been title by SC. On Sept 1st, Mr Mckay stated that the titling documents has only been received by SCDMV on August 26th without expedite service. SCMDV normally takes 4-6 week to process titling. It’s been 45 days from date of purchase and I am driving a vehicle with an illegal plate because the titling service took 35 days to send the documents to SCDMV. I am still waiting for an answer on how the dealership will handle this matter. (1) I request a refund for the wrongful charge of $300.00. (2) I request that a 30 day temporary TAG be FedEx overnight to my resident address which will make my vehicle legal to drive until SCDMV process the titling. More