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Acura of Orange Park
Jacksonville, FL
334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 334 reviews
June 19, 2015
Outstanding customer service The MDX I bought in 2005 from Acura of Orange Park is still the best car I have ever owned. 10 years and 150,000 miles and this car is still performi The MDX I bought in 2005 from Acura of Orange Park is still the best car I have ever owned. 10 years and 150,000 miles and this car is still performing like it is new. Much of the credit can be given to the excellent service team at Jack Hanania's dealership. They have done all the service and maintenance work on this car and it has paid off. Kudos to the whole service department! More
by mymdx
Employees Worked With
Khalil Mercado
June 16, 2015
CAR MAITENANCE I've been a cistomer for over 10 years, first with my 2004 MDX and now with a 2014 MDX. During al this time Khalil Mercado has been my Service Manage I've been a cistomer for over 10 years, first with my 2004 MDX and now with a 2014 MDX. During al this time Khalil Mercado has been my Service Manager. I've always received excellent service, timely repairs and excellent overall results. Khalil is always on tp of the maintenance schedule, any updates and thorugh check ups. I always perform ALL maintenance at Acura of Orange Park even is its only an oil change. More
by grugra
Employees Worked With
Khalil Mercado
June 08, 2015
Professional, Friendly, Courteous - a Great Team! Jack has a winning team here! From my salesman Nick Aiple, who carefully matched me with a sweet 2015 TLX, to Stacey Wilson and Casey Graham in Servic Jack has a winning team here! From my salesman Nick Aiple, who carefully matched me with a sweet 2015 TLX, to Stacey Wilson and Casey Graham in Service who arranged the collection and installation of all the "extra goodies" I selected, to Greg Fouche who guided me painlessly through the financing process and explained every step, they earned my top rating of "5 stars" for their professionalism and outstanding customer service! This is my second TL/TLX purchased at AofOP (my wife purchased her RDX here, too). We get all our servicing done here as well. Why go anywhere else when you're treated so well by Jack's crew! Thank you all for a great experience with my recent purchase, and for the years of excellent customer service - the customer always comes first at Jack's place! More
by SteveBJax
Employees Worked With
Nicholas Aiple, Stacey Wilson, Phillip Graham, Gregory Fouche
May 31, 2015
Acura MDX purchase: Acura of Orange Park, FL Sarah Ostroski was my sales representative of my recently purchased Acura MDX. She provided outstanding service and professionalism as she guided me t Sarah Ostroski was my sales representative of my recently purchased Acura MDX. She provided outstanding service and professionalism as she guided me through the process of purchasing a wonderful driving machine; I couldn't be more satisfied. The overall experience, as always, at Acura Orange Park of Florida and through the folks and the facilities is something I always relate to the community when they are deciding to purchase another vehicle. More
by pauljames
Employees Worked With
Sarah Ostroski, Christian ?
May 26, 2015
1st service on RDX Took my car in for 1st service. Was in and out in 90 minutes. Car was sparkling clean when I got it back. Service Advisor, Khalil Mercado was attent Took my car in for 1st service. Was in and out in 90 minutes. Car was sparkling clean when I got it back. Service Advisor, Khalil Mercado was attentive and professional. Love my car. Love this dealership. From purchase to service has been nothing but amazing! More
by Ilandgrl51
Employees Worked With
Khalil Mercado
May 25, 2015
Excellent I am glad that I stopped at this dealer. Very professional and fast process. I got the car that I wanted. Love it! Thanks for everything! I am glad that I stopped at this dealer. Very professional and fast process. I got the car that I wanted. Love it! Thanks for everything! More
by Nieves
Employees Worked With
Andrew Risko
May 14, 2015
Very happy 2016 MDX owner We stopped in Acura of Orange Park just to check out what was available (my husband's favorite place) well we left with our 7th new Acura MDX (with t We stopped in Acura of Orange Park just to check out what was available (my husband's favorite place) well we left with our 7th new Acura MDX (with the exception of a TL which we truly enjoyed) Neal Abel and Ray was vert helpful and we couldn't be happier In the past we always work with Khalil in the Service Dept and and of course we think he is the BEST so all I can say "we'll be back" for the fabulous vehicles and the fabulous service David and Ann Border More
by Border, David and Ann
Employees Worked With
Khalil Mercado, Aaron Watkins
April 03, 2015
Excellent customer service Andrew was excellent and even went the extra mile to get me a vase and flower for my vw beetle . Thanks Andrew , I'll be sure to recommend this dealer Andrew was excellent and even went the extra mile to get me a vase and flower for my vw beetle . Thanks Andrew , I'll be sure to recommend this dealership to my colleagues. More
by Mia
Employees Worked With
Andrew Risko
January 25, 2015
Awesome dealership and customer service Andrew helped me by purchasing my first car and I've never been happier. I have the payments I want and got the best customer service at this car deal Andrew helped me by purchasing my first car and I've never been happier. I have the payments I want and got the best customer service at this car dealership than any other. I highly recommend them. They will work with you and search for a car you want. I'm truly satisfied and didn't think I would be! More
by toritabbot
Employees Worked With
Andrew Risko
July 26, 2014
Scammed us with "Spot on Delivery" Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insu Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insurance. Got a call this morning that we needed to bring the car back as the lease deal fell through with Honda Finance. We asked if we could try a finance with a different bank and they would not consider it nor even a co-signer. Left us no other option except to return the car. We are pretty sure there is some sort of issue with this car and not that could or could not get us financed. The only had 2 TL's on the lot and we think this one was probably being worked up already with another buyer who they were going to make more money off of. Never had a dealership not willing to do anything to salvage a deal. Unfortunately, we have had to contact a consumer lawyer who specializes in spot on delivery and yo yo financing fraud. Sadly, we purchased other vehicles from them and had 4 total American Honda loans before. We more than qualify for their loyalty program. We are being scammed. Be very very careful. If they are willing to screw previous customers like this, they will take advantage of anyone. We will do everything and stop at nothing to make sure this is a buyer beware dealership. More
by Blm1980
Employees Worked With
Kendall(finance manager) , Gino Silawi, Aaron Watkins
