Acura of Orange Park

Terrible most humiliating experience ever!....This dealer has "great" and friendly employees. Sure they will be friendly when all they want is to sell no matter what! I went to this dealership because I made has "great" and friendly employees. Sure they will be friendly when all they want is to sell no matter what! I went to this dealership because I made a quotes estimate for a trade-in and as usual the website sent off my information to various dealerships. I was contacted by several but to all of them including this one I was clear that I was not sure whether I wanted to trade just yet or not. The rest of the dealerships got the message but Gigi Sellers kept calling me. I finally drove by being very specific to her that I was not sure of what I wanted that I just wanted to keep my compromise of coming by so she would stop calling. One minute I'm telling her what I wanted eventually if the trade were to be made and the other she has sent another seller to keep working with me and had left. This other seller tells me that the best way to know what I would qualify for was checking my credit and I agreed not before being clear about how I obtained my income since this is not my first car and I knew the proceedings regarding to the proof of income. His answer was not to worry they would take care of it and a while later he hands me the key to my "new car". One month later after my trade was paid off. I get a call from Gigi Sellers telling me that I have to come back to "down grade" my car because the loaner would not accept my proof of income and later on in the same day Gregory Fouche calls me to tell me that I have to bring the car back and take mine because they could not finance it. A MONTH later. What upsets me the most is the fact that I was clear with them from the beginning and the greediness of selling over powered the professionalism ending up in a absolutely humiliating mess for me. I tried to finance through my insurance company but they would not do it because the price that they had sold me the car (which was used) was 4,000 over the black book price therefor they saw no need to make the loan for such amount. I will never recommend this dealer! More

We had our TSX serviced here and Khalil the service We had our TSX serviced here and Khalil the service consultant took care of this car. He always calls my wife by her name and calls me Mr. Wanda. LOL We had our TSX serviced here and Khalil the service consultant took care of this car. He always calls my wife by her name and calls me Mr. Wanda. LOL I like the fact that he only sells the service we need and is honest. He is a total professional. We just purchased a New TL this week and Rey in sales & Stuart in financing went out of their way to help us. Our sales person needed some additional training to handle the customer after the sell. He thought my wife was to picky. But Rey stepped up and she was smiling when he got done. Rey's a good man. Overall good people. More

I brought my truck in on Monday 10/8/2012 to trade in. I I brought my truck in on Monday 10/8/2012 to trade in. I was met by a great staff. GiGi and Cory were awesome people. I was made to feel special. I brought my truck in on Monday 10/8/2012 to trade in. I was met by a great staff. GiGi and Cory were awesome people. I was made to feel special. I was totally impressed the way staff acted. I than realized it wasn't an act! Gigi and Cory were totally dedicated, and committed to there jobs. Along with there, honesty, sincerity, respect, which went along with there awesome personalities. I felt like we all had made a bond, I was made to feel like family. I suddenly realized they were not your average car sales people. The ones that play games, are rude, just in the business to make a quick dollar. These people had heart, dedication, clearly there mission was to make me, as a customer, very happy. They were not just in the game to make a commission. You could tell they liked what they do! I was very pleased in the way my experienced was handled. Extremely happy with the deal I received from Cory. I would not hessitate to do future business with Cory. I will do every thing in my power to make sure every one I know, looking for a new or used vehicle, use this dealership. I have to give you all a 5 star rating! You sure have something special going on at your business. Good Luck with future business and keep up the great deals! David Buselli More

I went into this dealership with way less than perfect credit, in hopes of purchasing a vehicle for the first time on my own. Not only was everyone there so helpful in working out any kinks in getting me credit, in hopes of purchasing a vehicle for the first time on my own. Not only was everyone there so helpful in working out any kinks in getting me financed, but my sales associate Demi St. Pierre found me my 2009 Camry that was practical and perfect to fulfill my needs as a car owner. They gave me a very good trade in value for my old car and worked diligently to get the payments almost exactly where I came in there saying I needed it to be (and that's WITH gap ins!) The general manager Danny was present and always ready to help and make sure that my car buying experience was nothing less than perfect! I have NOTHING negative to say about this dealership and would recommend them to anyone who is looking to get into a great car without all the headaches that can be associated with buying a car! I'd definately return! Thank you Demi, Danny, and the rest of the Acura of Orange Park team for making my dream of owning a nice and dependable car come true! More

I went to the dealership recommended to nick. With no I went to the dealership recommended to nick. With no credid history, I was the new kid on the block but nick and the financial team of orange park I went to the dealership recommended to nick. With no credid history, I was the new kid on the block but nick and the financial team of orange park made it happen. I am thankful and impressed by the service I received I really thought after a couple of hours it was not working, But later that day I got my keys of my very first car the dodge nitro 2010. I would recommend this young profesional to any person out there in the market of buying cars. Once again thank you Nick and the financial team for working with me and making it happen. Job well done. More

I am far more pleased than expected with my experience at this dealership. They met all of my expectations plus more! I will definitely be coming back and referring friends/family to this dealership for any this dealership. They met all of my expectations plus more! I will definitely be coming back and referring friends/family to this dealership for any future purchases. I could go on and on about all of the positive things. I feel completely comfortable and confident in the decision I made thanks to Gigi and Andrew. There is not anything I would have done differently thanks to these guys. More

GREAT SERVICE!!!.....I recently put my old car on auto trader to get a quote from surrounding dealerships in the area. Gigi called me within 15 minutes or less inquiring on the car and asked if I would be trader to get a quote from surrounding dealerships in the area. Gigi called me within 15 minutes or less inquiring on the car and asked if I would be available to come in. I wasn't planning on getting a car the same day but with the help of her co-worker Roger, I'm sitting pretty lol.... OUTSTANDING ENVIRONMENT!!!! I was not pushed into getting the car that I have now but their attitude and unmatched service made my choice very easy for me. Multiple workers came and asked if I needed anything which put a positive note on this company and staffing on their great work ethic and friendly posture. Also very affordable.....I got what i wanted from the trade of my old car, and they met my price range for my new car. I love their service and they are also highly recommended by many people in the community. I will be doing future business with this Acura family. More

I went in the dealership not with the intentions to I went in the dealership not with the intentions to purchase a mdx however that is just what happend. Gino Silawi first acknowledge me,he took the I went in the dealership not with the intentions to purchase a mdx however that is just what happend. Gino Silawi first acknowledge me,he took the time to show me different models and listen to what I wanted. I fell in love with the mdx. The dealership worked diligently to get just what I wanted. Nick Khuja had finished working with me after Gino sold me the vehicle . Within a couple of days from leaving the lot I realized that there was something seriously wrong with the mdx.I must admit at first I thought I had been sold a lemon from this dealership and was going to be paying for something that quickly needed serious attention. This is when Nick Khuja jumped right into action to satisfy me as a customer. Working side by side with Dennis Justice until I got a MDX that I just love and is much nicer then the original one I had. These guys went well out of their way to satisfy me as a customer and to make me feel important. I am in the customer service buisness and can only hope that my staff is as resourceful as these guys .. I would definitly recommend them to anyone. Michelle, Orange Park, fl More

I just bought a 2012 TL with Tech Package from Acura of Orange Park and couldn't be happier with my experience. I keep a car for a long time and usually take a few weeks test driving and researching the v Orange Park and couldn't be happier with my experience. I keep a car for a long time and usually take a few weeks test driving and researching the various makes and models I am considering purchasing. Most dealerships try to push you to buy the car the first day you come in . . . probably because they don't believe you will actually come back later if you decide you want to purchase their car. My sales consultant, Darryl Carter Sr, really understood from day one that I follow a lengthy process before settling on a car to purchase. He was not going to make a sale to me that first day but he treated me with unfailing courtesy and respect. He really listened to what I was looking for in my next car. We took extended test drives in a TSX with Tech Package and a similarly equipped TL. Although he was new to the Acura product line he was very knowledgable about both models. He demontrated all the features of both cars, patiently and thoroughly answering all of my questions. A few days later, I returned to the dealership to thoroughly test drive the all wheel drive version of the TL. I called him with questions a couple of times during my three week process of testing various cars and he was always friendly and helpful. I cannot recall another car sales representative EVER who took so much time with me and never pushed me in any way to purchase a car before I was ready. Even though it was the end of the model year, he didn't once use any of the typical pressure tactics to hurry my decision like commenting on low remaining inventory for the 2012s, for example. Basically, I just cannot say enough good things about my sales experience with Darryl and will not hesitate to recommend him to friends and family in the future. If you are in the market for an Acura and intend to visit Orange Park, you can't go wrong asking to speak with Darryl! I will be honest in reporting that I have typically in the past negotiated to purchase vehicles by using the internet. I basically have no patience for the usual dealership dog and pony show when negotiating in person. But, because of all the time Darryl had spent with me, I felt it was only fair to give his sales manager, Rey Collazo, a chance to sell me that TL. I was really dreading the whole thing, but couldn't have been more surprised by the actual experience! There was a little back and forth, but basically we agreed upon the price without the usual hassle and fake handwringing on the part of sales management. I feel I got a very good price on a great car and that the dealership still made a fair amount of profit . . . a win-win situation for all. Despite that, I still braced myself for the final contract showdown with the business/finance manager . . . since that is where the figures sometimes don't exactly add up to what you agreed upon. Once again, I was pleasantly surprised! I already had my own financing in place before I started shopping for a new car and sold my old car to a private party before taking delivery on my new TL, so final paperwork was very straight-forward with no surprises or sneaky price adjustments. The business manager, Greg Fouche, handled all final paperwork with professional efficiency. Darryl went over the technical features of my new car once again, helped me connect my phone via bluetooth, answered a couple remaining questions and then I was happily on my way. All in all, my experience with the staff (sales, sales mgt. and business office) at Acura of Orange Park was overwhelmingly positive and I am very pleased with my choice. More

I just bought a 2012 Acura TL from Acura of Orange Park and I had a great experience. The salesman was friendly and knowledgeable, and everyone was very accommodating. They gave me the best price of any o and I had a great experience. The salesman was friendly and knowledgeable, and everyone was very accommodating. They gave me the best price of any of the dealers I went to and the transaction was very quick and efficient. This is my 5th Acura and I will certainly buy my next one from Acura of Orange Park. More