Acura of Orange Park

Scammed us with "Spot on Delivery" Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insu Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insurance. Got a call this morning that we needed to bring the car back as the lease deal fell through with Honda Finance. We asked if we could try a finance with a different bank and they would not consider it nor even a co-signer. Left us no other option except to return the car. We are pretty sure there is some sort of issue with this car and not that could or could not get us financed. The only had 2 TL's on the lot and we think this one was probably being worked up already with another buyer who they were going to make more money off of. Never had a dealership not willing to do anything to salvage a deal. Unfortunately, we have had to contact a consumer lawyer who specializes in spot on delivery and yo yo financing fraud. Sadly, we purchased other vehicles from them and had 4 total American Honda loans before. We more than qualify for their loyalty program. We are being scammed. Be very very careful. If they are willing to screw previous customers like this, they will take advantage of anyone. We will do everything and stop at nothing to make sure this is a buyer beware dealership. More

Everyone who works there is always as friendly as can be. They make the car buying process fast and easy. So much so that we have purchased 4 cars from them, and continue to send numerous people. The service They make the car buying process fast and easy. So much so that we have purchased 4 cars from them, and continue to send numerous people. The service guys are incredible too. We can't think of anywhere else we would take our car to get something done. Our daughters love going to AOP too. Everyone knows them, they get balloons and even candy from "Uncle" Gino. Even Cory let them put handprints all over his window when we were in finance :) The staff there is amazing. They make you feel like family. More

Christine Stewart here, I would consider this opportunity to review this dealership a privilege. Let's start out by stating how I ended up at Acura of OP. I am a singe mother who owned a 98 RL, after 9 years to review this dealership a privilege. Let's start out by stating how I ended up at Acura of OP. I am a singe mother who owned a 98 RL, after 9 years of great service from my car the transmission finally blew. Normally this wouldn't have been an issue but with the recent job loss I incurred and only working part time, a cash car is what I had to buy (which will take all I saved over the years). I started my car buying experience at a mom and pop dealership looking at the exact car I previously owned with only 90,000 miles!! Seemed like a perfect fit!! The guy we were going to purchase the car from opened late, so me and my father took the VIN# to Acura to pull a service record to kill some time... the service department was very knowledgeable about older Acura's and gave us some helpful info but no service was done at their shop.... so no records... on the way out the door we were greeted by Andrew Risko and Edgar Simon who said "we will be happy to pull a car fax for you!" I was very impressed just by this since I know they are charged for them and the car wasn't even theirs. TURNS OUT, the car had over 220,000 miles on it!! I was so shocked and very disappointed, this car buying business is very stressful, now I have to start over. Andrew says we have this 03 TL I would be happy to show you, so a test drive later, conversations about my budget (small) I left with no car. Bill Corbani worked some magic and called me and told me they would sell me the car!! I was so excited. Relieved, and exhausted, but happy! I must say every associate shakes your hand and offers you refreshments, eye contact and friendly smiles are everywhere! I was treated just like the customer buying a $60,000 car. I couldn't be more happy with the constant communication I received during and following the car buying process! I WILL recommend this dealership to everyone! So go see Andrew, my salesman in shining armor and Bill, the guy that got it done. Thank you sincerely, Your Customer for Life, Christine Stewart More

Acura of Orange Park went above and beyond to exceed my expectations!! I have leased two vehicles from them and each time they were very friendly, knowledgable, and professsional. I highly recommend them t expectations!! I have leased two vehicles from them and each time they were very friendly, knowledgable, and professsional. I highly recommend them to all my friends and family. More

Gi Gi and Richard Norton were very aggressive in their follow up and very fun to work with-great sense of humor. Gino Silawi was a pleasure to work with also. Price and the fact the car was in stock clinc follow up and very fun to work with-great sense of humor. Gino Silawi was a pleasure to work with also. Price and the fact the car was in stock clinched the purchasing decision---I buy from people who understand the selling process and that the customer is "KING". I've been a professional salesman for 44 years and these folks are very good at their job!! James Stevenson More

There is a new General Manager and Service manager at Acura of Orange Park, both are making positive changes. Look forward to doing business there in the future. Acura of Orange Park, both are making positive changes. Look forward to doing business there in the future. More

We have had our car in for service a couple of times and the entire dealership was very professional. This week we purchased a new car and spoke to the salesman, Tyson Mergener, Jack Hanania, Greg Fouche, the entire dealership was very professional. This week we purchased a new car and spoke to the salesman, Tyson Mergener, Jack Hanania, Greg Fouche, Gigi Sellers, Danny Hines, and Dimy Saint-Pierre, the F&I manager. Everyone was extremely personal and friendly and made the purchase, from start to finish, a pleasant experience. This was our 12th car purchased/leased from Jack, and every time the purchase could not have been any smoother. We would not hesitate to purchase another vehicle from this dealership in the future. We look forward to owning this Acura ILX and returning to the dealership for future service calls. More

We have purchased several new vehicles over the years, and we must say our experience with Acura of Orange Park is by far one of the most professional organizations we have dealt with. From the initial ph and we must say our experience with Acura of Orange Park is by far one of the most professional organizations we have dealt with. From the initial phone call to the delivery of out new 2014 Acura AWD, MDX, the team had an attitude of "customer appreciation", with attention to details & excellent customer service. Thank you Gigi Sellers, Giorgio Portobanco, and your entire team for a flawless transaction. The Galanides', Pensacola, FL More

Had a GREAT buying experience with Danny Hines, Gigi Sellers, Arron Watkins, Dimy in finance and Jack! They all went out of their way to make sure I got the SUV that I wanted with the monthly payments Sellers, Arron Watkins, Dimy in finance and Jack! They all went out of their way to make sure I got the SUV that I wanted with the monthly payments within my budget....Thank! More