Acura of Orange Park

This place sucks. Stay away. I’ve been dealing with wrong tires put on my car and them telling me that the right tires are on there. I spent over 1200$ and the tires were the wrong ones. Confirmed by another tires put on my car and them telling me that the right tires are on there. I spent over 1200$ and the tires were the wrong ones. Confirmed by another Acura dealership, which could get the tires fixed that same day since they were in stock at their place. Best part is when the service manager at Acura of orange park Jeff Hart kept saying the correct tires are on the car! So I show him what they other dealership said. He asked who it was like I did not know what I was talking about. So I tell him Duval Acura his reply is oh wait one second, he goes in the back comes back up and says I can get your tires in 3days. Remember this all started June 29th so on July 6th still nothing. So I call them and they say it will be 3 days. I let him know I will need a rental this time and it’s set to be dropped off Thursday at 4 so they can do it Friday. I have an emergency and ask if I could drop it off around 1 he said yes. I drop it off and behold the car is finished by 5:45. So 4plus hours when you be previous time it took over 7hrs to put four wrong tires on. I go back to get my car and drive it and seems to be driving way worse. I let him know it needs to be fixed and be driving smooth like it was when I first came in. His reply I’m not changing those tires out again, mind you this was their problem from the beginning. Than Jeff Hart goes to say even more if you keep the loaner it will be 60$ a day afterwards. I said I’m sorry that’s not how business is done. You take care of your customer and do it the correct way, his reply I put the tires on you wanted “the ones he never knew went on the car in the first place yet he’s the service manager” crazy rude and does not know anything. Stay away from here. My car drives worst than before and I still feel like they should not threaten to charge me 60$ a day while they fixed their issue they created. Long story short it’s July 15th and my tires do not ride smooth and 1200$ plus later the car is not smooth riding and I let him know that. He said it has 260k miles that’s how it rides. It’s only had 2 owners car was bought at Acura of orange park and it’s only been serviced at Acura dealerships. I let him know that’s now true the mileage does not have anything to do with how it rides when it’s been taken care of, only at Acura dealerships. “Jeff Hart continues being rude and says he doesn’t care he’s not changing the tires again. Which to me is weird since you get a 1 year warranty on them if anything’s wrong. Yet they are not willing to fix it. STAY AWAY!!!!! Run to a different Acura dealership. More

Repairs are over priced and unethical Please avoid this dealership especially in the service dept. the price on parts and repairs inflated and found out that they want to replace more than what’s n this dealership especially in the service dept. the price on parts and repairs inflated and found out that they want to replace more than what’s necesary More

Deceptive sales practice’s I Came into see a 2018 Acura MDX tech package priced at $35k. I was told “keys were lost” even though vehicle was parked outside front door. Lie #1 V I Came into see a 2018 Acura MDX tech package priced at $35k. I was told “keys were lost” even though vehicle was parked outside front door. Lie #1 Vehicle was parked out front and not in a parking spot. Vitally Chernyshov asked if I would be interested in a 2020 version of the “same thing for the same price.” Lie #2 Instead he showed me a base model not telling me that this was different or had less options than the one I came to see. He lied about the cost of the Tech package to my wife, he told her it was $10k upgrade rather than the $4.5k upgrade according to the sticker. Lie #3 When asked directly about financing rate multiple times, he refused to tell me. And also refused to get me an answer from those could answer the question. Later I was told by the finance person, he knew, everyone who works at dealerships knows that more reabates leads to higher finance rates. In other words all of the rebates would be made up for financing through the full term. DECEPTIVE I sent Vitally an email outlining my issues 8 days ago with no response. I spoke with him two days ago to which he said his manager would be the one to make decision about request to have them honor their agreement or take the car back. He also never disputed the fact that he said he would honor the price of the 2018 for the exact same 2020. He knows what he did. I have since spoke with the sales manager William Locklear whom refuses to talk about the bait & switch tactics used on me. He did not seem to care and suggested they did not happen even thought the sales rep has never denied it. More

STAY AWAY DO NOT DO BUSINESS WITH THIS DEALERSHIP. It has now been 4 months since the purchase of my car and I have absolutely nothing good to say about this DO NOT DO BUSINESS WITH THIS DEALERSHIP. It has now been 4 months since the purchase of my car and I have absolutely nothing good to say about this dealership. I have had about every problem you can imagine with the incompetent staff that works at Acura of Orange Park. To make this review shorter, I thought a bullet list might be best: - I financed my car with Acura of Orange Park, they put a completely different lien holder on my title which caused a huge mess. It has now been 4 months since purchase and my bank has still NOT received my title. -It took over 30 days for them to transfer the title into my name (against state law) -It took over 30 days for them to pay off my trade in -I had to drive around with an expired dealer tag for over a week because one of the incompetent employees sent me a tag with the same exact (expired) date as my original dealer tag. -I had to drive around with an expired registration for several weeks -I was lied to about what the warranty with my certified Acura included -Staff will not answer their phones or emails I currently have a BBB complaint open with this company because of their negligence. Please do your self a favor and buy from ANY other dealership. This is a fraudulent company that does not care at all about their customers or the hardships they create. More

Amazing customer service I had totaled my car and needed a new one. I live in South GA and had been talking to Andrew on the phone. We were able to do the whole sale over the I had totaled my car and needed a new one. I live in South GA and had been talking to Andrew on the phone. We were able to do the whole sale over the phone then go pick the car up and sign the paperwork. Best car buying experience I have ever had and I highly recommend them. More

Amazing!!! Let’s face it, buying a car is a long and less than appealing process. After my Honda Accord was totaled I had the arduous task of car shopping. I had Let’s face it, buying a car is a long and less than appealing process. After my Honda Accord was totaled I had the arduous task of car shopping. I had no idea what kind of car I wanted with there being so many options. I swear I looked at hundreds over a two month period. Finally, the Acura TLX was the one. Now all I had to do was find it. I was looking for pre-owned so that in itself poses some careful consideration. I had considered private party but really wanted the peace of mind of a certified model so to the dealerships I went. There are two locally so I started at the one closest to my home. They had some great options, two that were big contenders. I went home to ponder my decision and while doing that looked at the inventory from Acura of Orange Park. BINGO! There was the car I was looking for. Right color, interior and mileage. I called right away the next morning. I spoke to Craig the internet sales Manager. He told me the car was still there, and we immediately started working on a deal. I made an appt to come in that night. When I walked up I was greeted by Andew, who has been assigned to assist me through the sale process. What a great choice! Andrew was so knowledgeable about the car I was looking at, which by the way was exactly described - perfect. Andrew offered a test drive right away. I sat in the car and Andew started to give me an overview of the features. Many I was not even aware of. I was thinking to myself, that the other dealership had fallen short of this. The car performed as expected and when we returned I decided I would go through with the purchase. The paperwork was a breeze, Andrew talked me though the whole process and I felt comfortable and confident in my purchase and dealership. I would recommend Acura of Orange Park to anyone looking for a new or used Acura. These folks know what they are doing and value your business. I am actually referring a friend who is in the market for a new Acura TLX. Thank you, Andrew and team. You have exceeded my expectations! We will do business again someday. More

Greatly Disappointed Once Adam in service was involved,my vehicle was serviced correctly. The sales dept has an extreme lack of communication. I would NEVER reccomend this Once Adam in service was involved,my vehicle was serviced correctly. The sales dept has an extreme lack of communication. I would NEVER reccomend this place. Worse sales experience of my life. Love my vehicle,detest the pre and post sales experience. More

Third response ; Poor workmanship and lack of Q/C When we bought a 2016 Acura RDX the vehicle was in excellent condition looks brand new, We bought the diamond a program for the interior dash seats ex When we bought a 2016 Acura RDX the vehicle was in excellent condition looks brand new, We bought the diamond a program for the interior dash seats exterior the product seams to be inferiorr or whoever's putting it on is not doing it correctly I have a poor wax job. More

Fustrated customer I bought a 2017 Subaru impreza from this dealership. My tag is expiring and get anybody to call me back. The dealer sells you the car and then you are I bought a 2017 Subaru impreza from this dealership. My tag is expiring and get anybody to call me back. The dealer sells you the car and then you are on your own when you have problems. Very frustrating! More

Yearly check up/oil change I've had the pleasure of doing business with Adam for my past 2 visits. Mr. Kollar is honest, professional, and respectful. This great service is why I've had the pleasure of doing business with Adam for my past 2 visits. Mr. Kollar is honest, professional, and respectful. This great service is why I will ALWAYS come back to acura of orange park if I need anything done to my car. More