Acura of Orange Park

Great experience Just stopped on to “take a look” at the insistence if my daughter. We were given a warm welcome by a young lady named Chelsey , Even though we told he Just stopped on to “take a look” at the insistence if my daughter. We were given a warm welcome by a young lady named Chelsey , Even though we told her we just wanted to look around , she made us feel very comfortable. The very opposite of a certain dealership near me which shall remain nameless. Nice to see such friendly employees. More

New Car! I was treated with respect and received great service from James and his team! I was able to get a new car without a lot of hassle. I was treated with respect and received great service from James and his team! I was able to get a new car without a lot of hassle. More

Worst of the worst They used every slimy dealership trick in the book, took my keys and wouldn't give them back. Took hours to get my car back from them, had to threaten They used every slimy dealership trick in the book, took my keys and wouldn't give them back. Took hours to get my car back from them, had to threaten to call the cops. Generally horrid people to work with. More

priscilla Priscilla, from Tallahassee, FL my service appointment was very pleasant. all of the employees are quite professional. Had the best service for my ca Priscilla, from Tallahassee, FL my service appointment was very pleasant. all of the employees are quite professional. Had the best service for my car. they have done an incredible job. I was very happy with the results. Thank You Service Team Detail team More

Find another dealer (great product/terrible location) My experience with Acura of Orange Park was horrible. It started out well enough with the internet sales rep (Mr. Brian King ) who did a good job and My experience with Acura of Orange Park was horrible. It started out well enough with the internet sales rep (Mr. Brian King ) who did a good job and knows the product, but my pick up was unsatisfactory. I scheduled it well in advance because it is a long drive (I came all the way from Lakeland, GA) and I needed to be home for Halloween candy hand out. It took the detailers four hours after I arrived to have it ready. The registration paperwork was not done properly so they had to overnight an entire new package that I had to blindly sign and return, I requested a completed copy once Acura of Orange Park populated everything. That never happened. I requested a more legible copy of the CPO checklist, that never happened. I requested retired USAF tags, that never happened. Then a week after I bought the car the battery died, I sent a copy of the test and the receipt for a new battery I had to purchase out of pocket and never heard back from them. Those are facts and not opinion and I notified Mr. Jim Twigg Acura of Orange Park CSI Coordinator of all the above details. He wrote me back saying he'd investigate and I never heard back from him or anyone else in their organization. Then I got a seatbelt recall notification and had all kinds of issues getting that resolved. I think Acura is a fine automobile, however I'd NEVER go back to this dealer and encourage any reader to try another one to avoid my disappointing experience. More

paid for an oil change service that was not done. iv'e taken my car to this dealership for 10+ years with no issues..took it in to inspect a noise coming from the front end and an oil change..i was to iv'e taken my car to this dealership for 10+ years with no issues..took it in to inspect a noise coming from the front end and an oil change..i was told what the noise was and how much..it was way too much do i told them NOT to do anything but the oil change.. picked the car up the following day and said that the oil change was the only thing they did,so i paid for it..following day,i decided to check the oil dipstick and to my surprise,the oil was dirty/black..also checked the oil filter and it was old and dirty..who knows how long it's been there.. confronted them about it and they basically said it was a misunderstanding between serve and techs..smh.. now i'm wondering if any of the other services I've taken my car there for were actually done..they lost my trust and will never take my car there again.. if you take your car there for any kind of service,always make sure its done before you pay!!! More

Put a deposit on car. sold it to someone else for more $$$ I really wanted to give this dealership a negative star. Bought a new MDX a couple of years ago and had an ok experience from this dealership. Our s I really wanted to give this dealership a negative star. Bought a new MDX a couple of years ago and had an ok experience from this dealership. Our salesperson was great. Contacted same salesperson at same dealership. Worked deal for trade-in and agreed on number for the car we were wanting to purchase. Got financed through my own bank. Even gave deposit to salesperson. At 6:30 pm (was supposed to pick up car next morning at 10:30 -I live a couple hours away from dealership) was contacted by salesperson to say the dealer sold the car we already put a deposit on to a different person because they made more money with the other deal. More

Nothing can go right here NOTHING WENT SMOOTH SINCE I BOUGHT THE CAR FROM THESE GUYS, DID NOT DELIVER ALL THE KEYS. LOAN FINANCE WAS A MESS PROMISED ONE RATE AND CHANGED THE RA NOTHING WENT SMOOTH SINCE I BOUGHT THE CAR FROM THESE GUYS, DID NOT DELIVER ALL THE KEYS. LOAN FINANCE WAS A MESS PROMISED ONE RATE AND CHANGED THE RATE AFTER PURCHASING THE VEHICLE. EXPLANED ONE KIND OF SERVICE PLAN AND SOLD ANOTHER ONE THAT DONOT COVER ANYTHING AT ALL. WORST CUSTOMER CARE AND RESPONSE. CAR SERVICE IS SOMETIMES GOOD AND SOMETIMES xxxx, NO NOTIFICATION OF SERVICE COMPLETION AND CLOSED WHEN RETURNED BACK. NONE OF THE EXPERIENCE IS PLEASANT TO SHARE. More

Double Jeopardy Fiasco Management had the nerve to sell the same vehicle to me and a another customer on the same visit at the same time. Never again!!! Management had the nerve to sell the same vehicle to me and a another customer on the same visit at the same time. Never again!!! More

Go anywhere else but here Leased a brand new 2018 Acura TLX, the process took forever, I had to come back a second time to sign more paperwork. I called to find out where my in Leased a brand new 2018 Acura TLX, the process took forever, I had to come back a second time to sign more paperwork. I called to find out where my invoice was so I can make the payment only to find out the paperwork WASNT turned in..when I called to inquire I was told I had to sign another contract because they went electronic. So I made the salesmen bring it to me, Paperwork was wrong again and that I had to come back in extremely inconvenient seeing that this is a LEASE. I got to the dealership only to sign another hard copy no electronic contract???. Also one of the great simple features of the car....memory seating hasn’t worked since I got the car, it mysteriously works for everyone at the dealership except for me 4th time and the last... neither key works. While they had my car for 1day trying to fix the seat issue they managed to put 90 miles on my car....WHY WERE THEY DRIVING MY CAR AROUND!!!! Do not do business with these people! More