Acura of Orange Park

I have been with this company for several years. I always go with Andrew Risko as my salesman. He is very knowledgeable and pleasant to deal with, hassle free and makes life less stressful when buying always go with Andrew Risko as my salesman. He is very knowledgeable and pleasant to deal with, hassle free and makes life less stressful when buying a high end car. More

Not the best experience except for my salesman. Others seem like vultures out to get you. seem like vultures out to get you. More

Acura of Orange Park has been the best! Thanks Stephanie! More

THE Worst purchase experience i ever encountered in my life. i 've purchased 3 Lexus prior- all are positive experiences, but this time around I figured I would give Acura a try considering it is a luxury life. i 've purchased 3 Lexus prior- all are positive experiences, but this time around I figured I would give Acura a try considering it is a luxury option - “I found out the hard way.” The customer service is night and day when comparing the two brands. The acura transaction is a complete mess from start to finish. It has been more than a month and the previous car has not paid off yet. The only positive experience is service- Matt and Ian are very professional in handling my concerns. I would not recommend this dealer. More

Phil was fantastic to work with. Friendly service from everyone I worked with there. Polite and honest. Will recommend to anyone I come to pass with. Hanania Autos is the way to go. everyone I worked with there. Polite and honest. Will recommend to anyone I come to pass with. Hanania Autos is the way to go. More

Absolutely horrible experience. Jean was our salesman. He is THE LEASE PERSONABLE PERSON IVE EVER MET. He did not know the answer to any of our questions and provided no explanation to simple questions. He is THE LEASE PERSONABLE PERSON IVE EVER MET. He did not know the answer to any of our questions and provided no explanation to simple questions. While filling out forms, he had no answer and did not give us any of the papers requested. He made us transfer everything to our new car and did not offer to help once. Jean also did not thank us or say goodbye as we were leaving. The worst sales person ever. Finally, while in finance, we were given little to no guideance and when we told the finance director we were missing our car insurance, he told us “that was on us to get back.” AVOID AT ALL COSTS. More

Andrew and the rest of the staff had the best customer service I’ve ever received! Will definitely come back for all of my automotive needs! service I’ve ever received! Will definitely come back for all of my automotive needs! More

Worked with Thadius also spoke with John. They provided an offer on a 2020 ILX. I received a much better offer from a second dealer. Thadius asked that I share the offer. I did. John had also said to give an offer on a 2020 ILX. I received a much better offer from a second dealer. Thadius asked that I share the offer. I did. John had also said to give him the opportunity to match any offer i received. I never heard back from either. Very disappointing and in my opinion unprofessional. More

Recently, my husband and I came to your company on a Sunday. It was an hour before closing. We got out of our car and began looking into SUV's. We saw employees inside of the building and no one came Sunday. It was an hour before closing. We got out of our car and began looking into SUV's. We saw employees inside of the building and no one came out to greet us. We were there for 30 minutes to no avail. Needless to say, we left. I called back to speak with a manager to let them know what happened and was placed on hold for a very long time. The customer service associate was not very courteous. So, my hubby and I went to Keith Pearson Toyota. We took our 760 credit score and said goodbye. More

I’ve had my car almost “2” months and I have still NOT received my tag information. The car had also been in an accident but was not reported to me. The paperwork for repairs was left in car. I have made received my tag information. The car had also been in an accident but was not reported to me. The paperwork for repairs was left in car. I have made several calls to the dealership and NOT ONE person has called back. I’ll continue to warm people about this dealership. More