Acura of Orange Park

This dealership by far is one of the worst dealerships I have bought from. Worst than duval ford, and that is saying a lot. Upon buying a vehicle I agreed to purchase a car in return for some things being f have bought from. Worst than duval ford, and that is saying a lot. Upon buying a vehicle I agreed to purchase a car in return for some things being fixed. The salesman Kyle let me know that I was to contact him if I ever need anything or have any issues. Upon contacting him for the agreed issue to be fixed, he ignored me, lied to me, fabricated things I said (when I have proof) and told me things were being handled even tho that was not the case. Once I was finally able to get them to hold up their end of the contract a multitude of issues arise. First drop off…they just fixed the recalls (missing two of the issues it was even there for) I could’ve done the recalls myself. The second drop off that was suppose to be a 48 hr job (according to Kyle who isn’t truthful) turned into a week+. The issue had been repaired, but it was repaired horrendously with things warped and they bent/broke my license plate and frame. Once we spoke about the issue the salesman Kyle proceeded to talk crap and ultimately degrade us for point out every little issue….i am sorry I just spent $40,000+ on a vehicle that has come back with more issues that it originally had? I highly recommend not wasting your time with this horrendous and unprofessional dealership. There cars are nice but that does mean a thing when you end up with a more busted car than before. I will say the man in the service department Deter who has been helping us has done nothing but try to figure out the issues and keep me informed. I am grateful for him and he has done everything he could. However, the rest of the people aren’t great. More

My service adviser Joshua was great, he addressed all my concerns very professionally and in a timely manner. Joshua is a highly knowledgeable employee and should be recognized as a true credit to the comp concerns very professionally and in a timely manner. Joshua is a highly knowledgeable employee and should be recognized as a true credit to the company. More

My service advisor Joshua was fantastic. He kept me informed about my vehicle while being serviced. He also kept me up to date regarding my maintenance warranty as well. My appointment start He kept me informed about my vehicle while being serviced. He also kept me up to date regarding my maintenance warranty as well. My appointment started on time as well. More

Service was very efficient and the staff were very professional and friendly. Definitely would recommend professional and friendly. Definitely would recommend More

Best experience I have had purchasing a new car the whole crew was amazing thank you crew was amazing thank you More

The service department is fantastic, I know I’m in good hands when I take my car in for work. hands when I take my car in for work. More

Jacob in service was excellent on all aspects of the service - a credit to the dealership - great guy service - a credit to the dealership - great guy More

Angel at Hanania Acura at Orange Park was amazing and made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned. made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned. More