Acura of Ocean

My car was in an accident and needed a new engine. It was brought to Acura Ocean. After having the car for a while, they promised me it would be done 1/15/11 .. it was not. They then gave me a loaner was brought to Acura Ocean. After having the car for a while, they promised me it would be done 1/15/11 .. it was not. They then gave me a loaner car. I called them on 1/24/11, and they said it would be ready either 1/25/11 or the morning of 1/26/11. It was not. I needed to continue to drive the loaner car. On 1/29/11 the loaner car had a flat tire. When my car was ready to be picked up, 1/31/11, I was told I had to pay $290 for the replacement tire. My complaint is, that the car should have been ready when they promised me. The loaner car had over 19,000 miles on it. The tire was NOT new. The manager was rude, and unreasonable. All he wanted was the money, and didn't care about me. He told me had I been driving my car, I still would have had the flat tire, He totally missed thepoint that his service department stunk, and that if i did have a flat with my car, i would have bought a new tire for ME, and not for them. They missed the date that they promised my car to be done by 2 weeks and 3 days. I felt that I should not have been treated rude, and not have to pay $290 for a new tire to replace their old faulty tire which was on the car. More

Purchased a used car and went to pick it up and they sold it! They did not even say they were sorry and told me if I did not like it there's the door. WOW Gave them another chance a few years later to mat it! They did not even say they were sorry and told me if I did not like it there's the door. WOW Gave them another chance a few years later to match not beat a price from Springfield Acura and they would not budge. There price was $228.33 a month higher for an RL. I showed them proof from the other dealership as well. They are the most nasty, arrogant and miserable people to work with. The sales people were joking around that Russell just came to work only to pick up his pay check. He is the owners son. An IRS fraudulent matter. Buyer beware. Thanks and Good luck More

I was bared from getting my car service there!!! Go but never give them a bad revue on a servery(tell the truth when you dont like something) or they will bar you. Last year I went in to the dealership never give them a bad revue on a servery(tell the truth when you dont like something) or they will bar you. Last year I went in to the dealership wanting to buy a car, but could not agree on the price they said the price was unreasonable (was was able to get similar price at another dealership). As a result of a visit I took offense in the sales tactics that were used, and wrote a email to that effect to the GM of the dealership, he replied and asked to see the sale invoice for the car that I had purchased at another dealer so I forwarded the the invoice. Now, I tried to service the car the adviser set up an appointment for me but noticed a notation from the General manager not to service my car. I asked to speak the the GM and during our conversation he told me that he barred me because the price I was asking was unreasonable and I had sent him a letter of complaint about the way I was treated at the dealership (basically the sales tactics used). After looking over the sales invoice which I had re-forwarded to him he said OK you can do service here. Only to cal me back to say he looked further in to the matter and he noticed I "trashed him on the servery and he could not take that chance" In conclusion, I wrote the GM a letter because I did not approve of the sales tactics and I also told the truth on a servery about my visit. I did not not make a seen nor act inappropriately. All communication was a letter to the GM and a servery. Is this unethical. What is the point of a servery. More

I leased my vehicle and service my vehicle at Acura of Ocean. The staff is courtesy and professional and provide great customer servie. When I had my vehicle serviced it was returned quickly and washed. Ocean. The staff is courtesy and professional and provide great customer servie. When I had my vehicle serviced it was returned quickly and washed. I have and will continue to recommend this dealership to my friends and family. Because of my positive experiences here I decided to lease another Acura. My overall experience at Acura of Ocean was wonderful. More

I walked in looking for a lease price on the MDX for the base and another level. The salesman (David Gordon) was quite professional, courteous and pleasant and took his time and LISTENED to me. My bottom li base and another level. The salesman (David Gordon) was quite professional, courteous and pleasant and took his time and LISTENED to me. My bottom line was that despite their awful reviews I was interested in price only. I was quite clear, I would not do the deal today as I needed to consult with my wife, as I was negotiating on her behalf and the car was for her. He accepted this and as I was about to leave with their prices he asked that I wait to meet his sales manager. ALL DOWNHILL FROM there. This guy was the stereotypical used car guy and SUCKED HIS THUMB in front of me!! I could not believe it, he was rude, condescending and arrogant. I felt badly for Mr. Gordon as his 'sales Manager' completely blew any chance he had. His sales managers smarmy, creepy shtick was disgusting, and his high pressure sales tactics were enough to make me vomit. I walked out and told his sales manager that he made me sick. I do not trust these guys, they have no class and their professionalism is NON EXISTANT. My personal experience would make me not just walk from there, but RUN as far and fast as I could. More

In 30 years of buying cars and having bought over 100 vehicles, i have never come across more arrogant people than this. Friends and I have tried numerous times to buy Acuras from these creeps and its vehicles, i have never come across more arrogant people than this. Friends and I have tried numerous times to buy Acuras from these creeps and its always something. I went in 2 weeks ago to buy a new ZDX an after 3 hours of negotiating and lowballing me on my BMW, i finally walked out. Years ago my friend and I went in to Ocean Acura to buy two MDX's at the same time, and they tried forcing Running boards and other options in the purchase to drive up the price. We went to Princeton and they were fair and straight and ocean lost 2 deals. Then again a few years later it was the same thing and now in Oct 2010 , the same old story , they try to gouge you beyond what you can believe. They wont even show you what you are paying and reveal all the numbers so they can just totally take advantage of you. I guess they have gotten away with it for years because of the customers they had locally but people have become smarter in car buying and I hope and pray that people stay away from creeps like this. Both Russell(who is the owner) and Steve Cotter MGR are the biggest scammers i have ever come across. After the ordeal at Ocean I still wanted to buy the ZDX and I called around and found Bridgewater Acura which paid me 6000 more for my trade and sold me the ZDX for 3000 less than ocean. A 9000 difference. Can you imagine? I dealt with Gene and Kerry at bridgewater and I am totally impressed with their customer support and care. They provided me the best car buying experience i have ever had and I would never ever even consider walking into ocean ever again. Manalapan NJ More

Worst experience I've ever had in a luxury car dealership. Agreed to buy back my vehicle as part of a trade and negotiate a lease for a new vehicle, but dealer didn't have the vehicle in stock... dealership. Agreed to buy back my vehicle as part of a trade and negotiate a lease for a new vehicle, but dealer didn't have the vehicle in stock...he had to go look for one from another dealer. The dealership wrote up what they called a "deal"....putting me in a lease payment plan without disclosing the invoice, sticker, options and all details of the vehicle, including VIN# that the deal was based upon. They pressured my wife and I into leaving a deposit or we wouldn't get the deal moving forward. For 3 days they failed to communicate about the vehicle status with us, until I called finally got the salesperson, and requested the invoice sticker and the sales price to determine what the lease would be based upon ...guess what...still didn't have it. I called around asking other owners and dealers the appropriate ballpark retail and called them back and told them that the whatever price they were going to consider it needed to be in the ballpark of what the other dealers were getting. They basically told me to go f off, no deal, and accused me of re-negotiation (can't negotiate something when you don't have the xxxx price to begin with) and failed to disclose the information I requested in writing. They then had the audacity to say they were keeping my deposit as "damages".. for trying to screw me over. He then threatened to sue me, take me to court to keep my money, and attempted to further intimidate me into believing that challenging him was a waste of time since he was in the business of screwing people for 30 years. What a dick head. Buyer beware with these guys and remember....the terms of the "deal" are null and void -- no matter what they say, or what the "order form" says without the appropriate disclosure of vehicle information. Everyone do yourselves a favor, don't do business here, and if you need to or have already been screwed by Acura of Ocean..hit them where it hurts, call Acura corporate client relations line, file a formal complaint about the dealership and get your pound of flesh through corporate pressure, which usually results in "bumping" these xxxxers down the priority list for getting coveted cars the next year. Go here and join and express your anger.... http://www.facebook.com/pages/InACURAte-of-Ocean-NJ-Buyer-Beware/163933783626393?v=wall#!/pages/InACURAte-of-Ocean-NJ-Buyer-Beware/163933783626393?v=wall More

I purchased for lease on 5/6/10 a 2010 RDX. I signed the contract and left a $1,690.00 deposit which was, I was told, needed to hold the car. I was told to pick the car up on Tuesday, 5/11 @6:30pm. I call contract and left a $1,690.00 deposit which was, I was told, needed to hold the car. I was told to pick the car up on Tuesday, 5/11 @6:30pm. I called the salesman, George Notte, on Friday 5/7, to confirm that we were all set. Yes, he said, I'll see you Tuesday. I then proceeded to return my currently leased car. I saw my check had been deposited by Acura of Ocean, first thing Friday morning. I get a call on Monday from Ciro telling me that they could not actually do the deal unless I agreed to significant increases in the agreed to monthly rate and length of the lease. I spent Monday back and forth on the phone with Ciro and then Steve Cotter. Their final position was that I was not getting the car and that I now needed to send them a cancelled check to get my $1690.00 back!!! I went as planned last night to get my car and they refused to give it to me. I now have to pursue legal avenues. I have only 1 car at the moment that I need for work and my husband is at home with 2 small children ( 3 and 3 months) with no means of transportation. More

Horrible experience. It took them 2 days to figure out they weren't getting some of my paperwork because THEIR copier was jammed when they accused me of not sending it properly! The sales person I worked they weren't getting some of my paperwork because THEIR copier was jammed when they accused me of not sending it properly! The sales person I worked with took forever to get back to me, overall it was a slow, miserable, process to actually purchase the car. Never again would I do business here. More

While taking our Acura MDX (which was purchased at Acura of Ocean) for an elective service visit, we decided to let this dealer install new tires. When we picked up the vehicle, we noticed that upon brakin of Ocean) for an elective service visit, we decided to let this dealer install new tires. When we picked up the vehicle, we noticed that upon braking, a terrible shaking occurred. As we were halfway to Albany NY, we continued to our destination and immediately had a qualified mechanic offer an explanation as to what had happened. We were victims of a common error. The dealer had "over-tightened" the lug nuts on our wheels, and bent a part of the braking system called the rotors. I spoke to managers in both sales and service. This dealer acknowledged that the rotors were bent, but refused to replace them. The only thing they offered to do was "re-cut" the rotors at a cost of $200.00. They are short-minded, small, and uninterested in keeping a 10 year customer happy. AVOID USING THIS DEALERSHIP! More