Acura of Ocean

Acura of Ocean is the best dealership for service I have ever experienced. Whenever I have my vehicle serviced, they do a good job and are very friendly and accommodating. They explain everything they do, ever experienced. Whenever I have my vehicle serviced, they do a good job and are very friendly and accommodating. They explain everything they do, and provide other service recommendations as needed. More

I just recently leased my first car from Kristian at Acura of Ocean. This was my first time leasing a car and I was a little nervous about the whole process. Kristian took care of me from the minute I Acura of Ocean. This was my first time leasing a car and I was a little nervous about the whole process. Kristian took care of me from the minute I walked into the showroom. He was friendly and patient with me as I asked numerous questions about the car and pricing. Kristian took his time explaining different options to me and did not push me to get anything that I did not need in the car. Overall, the experience I had with Kristiain and the staff at Ocean of Acura exceeded my expectations and I would highly recommend seeing Kristian when looking to buy or lease a car. More

Everything was done in a very positive fashion. The dealership made it very easy to get a new car at a reasonable price. We were very happy with all aspects of our experience. dealership made it very easy to get a new car at a reasonable price. We were very happy with all aspects of our experience. More

It was very easy to schedule an appointment and a loaner vehicle was offered without having to even request one. The service staff is always very friendly and informative. They take the time to review and vehicle was offered without having to even request one. The service staff is always very friendly and informative. They take the time to review and explain the recommended work, including advise on what can be put off until a later visit. More

Very pleasant experience. Great car and great deal. Sales person was outstanding Acura ILS is the perfect size car for our needs. The technology package was a great additon. Sales person was outstanding Acura ILS is the perfect size car for our needs. The technology package was a great additon. More

As usual the service department is outstanding! They were As usual the service department is outstanding! They were on time, courteous and gave me a "loaner" car that I had requested ... RDX! I was called giv As usual the service department is outstanding! They were on time, courteous and gave me a "loaner" car that I had requested ... RDX! I was called giving me information as to the status of the service on my RDX ... As I am sure that all items on my service were taken care of ... And that the parts that were ordered will be in shortly! Thank you Acura for having this wonderful dealership! More

As soon as I waslked in Rob Fishman was very friendly and we sat down to discuss what I was looking for and my options. There was no pressure on me. I was a little uneasy going in because I was a single fe we sat down to discuss what I was looking for and my options. There was no pressure on me. I was a little uneasy going in because I was a single female and didn't want to be taken advantage of. That didn't happen and I was very comfortable with my decision and I love my new TL. More

I had a previous experience with Acura of Ocean and was pleased to find out that the people and process are consistently good. I met Kristian Loughlin who was very friendly and easy going and made the pro pleased to find out that the people and process are consistently good. I met Kristian Loughlin who was very friendly and easy going and made the process stress-free. He guided us through the experience and gave clear and concise answers. Ciro Signorelli made the financing experience pleasurable (which is not an easy thing to do!) and was also friendly, clear and concise. Overall, I had a great experience and look forward to a long relationship with Acura of Ocean More

I went to have service for a recall issue. When I arrived, I asked if someone could check on another issue if there was time to do so. Attached to my windshield there is a rain sensor which regulates arrived, I asked if someone could check on another issue if there was time to do so. Attached to my windshield there is a rain sensor which regulates how often the intermittent wipers are activated. This rain sensor is covered by a plastic cover, similar to one for a fuse box. This plastic cover came off and I was unable to reattach it figuring the notch had snapped off or something. Without this cover, the sensor itself hangs downward by several wires unable to react. I temporarily taped it against the windshield with electrical tape so that it could function properly. I was told that the cover could not be reattached, that I would have to replace the entire windshield including the rear view mirror because everything was built in to the windshield and that the cost was roughly $450. I am not saying the customer service representative was in any way at fault and I have absolutely no grievance with her as she was simply the messenger of a diagnosis given to her my the actual auto technician. I believe the technician did not realize the true issue was simply reattaching the plastic cover which I left in the car for their inspection, or the purchase of a new cover that I told the customer service representative I could snap on myself. Afterwards I received a phone call survey and explained to them of my experience. I then received another phone call from the customer service representative herself asking me why I had rated my experience as an eight instead of a ten and she was very concerned about not receiving a perfect score. I told her the rating of an eight was not about her, but of the overall experience. $450 seems like a ridiculous amount of money to correct such a minor issue. Wouldn't you agree? More

I am always treated like a king at Acura of Ocean the team is friendly, knowledgeable and efficient. I wouldn't take my car anywhere else! team is friendly, knowledgeable and efficient. I wouldn't take my car anywhere else! More