Acura of Ocean

Service department is terrible and unprofessional They are really nice during the actual car buying process and very helpful. Their service department is the downfall of this Acura dealership. I hav They are really nice during the actual car buying process and very helpful. Their service department is the downfall of this Acura dealership. I have complained numerous times about my brakes and window and have gotten nowhere with it. My brakes squeak and I am told that it is normal but to try "aggressively braking" to remove the lining that apparently causes the issue. Sure. Let me put myself in danger and aggressively brake to fix a problem that on a brand new luxury car should not be there in the first place. My driver side window is loose and rattles when I leave it open while driving. The service department had several of their techs drive it and they have no idea what I am talking about. They actually fixed it the first time and it was fine but it broke again. Not only does it rattle but there is now a big smudge mark that shows up anytime I lower and raise the window. When I raised this concern along with the rattling to the service department, the rattling was dismissed and the smudge is simply something that I will have to "deal with." Out of all of this I got a complimentary oil change and tire rotation. They filled the tires wrong so my psi's are all over the place. Ultimately I just told the service representative that I work long hours and no longer have the time to keep bringing the car back to get looked at only to be told there is nothing wrong. Instead of showing any remorse, their response was that they also work long hours. I am glad I leased this car because I now know for sure that I should have gone to Lexus like I originally planned on doing so. Doesn't matter the level of luxury of car you buy, if the service department is not on the same level then you might as well just buy anything and call it a day. Really disappointed. More

Wonderful experience I recently purchased a certified pre-owned vehicle from here, and not only was I extremely happy with my new car, but also with the service provided. I recently purchased a certified pre-owned vehicle from here, and not only was I extremely happy with my new car, but also with the service provided. I worked with Rich who was very helpful in assuring I knew everything about my new car, and that it would be the perfect fit for me. He went above and beyond in explaining every detail, and to make the transaction as easy as possible. I would absolutely recommend this dealership to whomever is looking to purchase/lease an Acura! More

Great Experience Rich Wenger provided an excellent leasing experience for me on a new TLX. He was always available and helpful. He was also very thorough in explaining Rich Wenger provided an excellent leasing experience for me on a new TLX. He was always available and helpful. He was also very thorough in explaining all of the new features over my previous TL. More

GREAT! I have leased or purchased several Acuras from Acura of Ocean over the last 10 years and have been extremely satisfied. Besides the cars themselves b I have leased or purchased several Acuras from Acura of Ocean over the last 10 years and have been extremely satisfied. Besides the cars themselves being great automobiles, it has been the dealership itself that is most outstanding. I have been dealing with both Dan and Rob, the managers, and the last few times Rich who has been my salesperson. From the top down they have always provided me with the "red carpet" treatment. Rich is just the best...an all around nice guy, no pressure at all and a pleasure to work with. Justin in finance makes things quick and easy and the service department has always been very accommodating. Great all around dealership! More

Happy Camper We decided it was time to buy our first SUV and had a list of four different models we reviewed and priced on Edmunds. Our first stop was Acura of Oce We decided it was time to buy our first SUV and had a list of four different models we reviewed and priced on Edmunds. Our first stop was Acura of Ocean to look at the RDX. Rich Wenger met us as we walked in and took us out for a test drive. We told Rich we liked the car, but had had three other dealerships to visit before making a decision. Rich introduced us to the Sales Manager, Dan Rupp who wanted to know what he could do to convince us to buy the car today. Rich and Dan discussed the various packages, factory discounts, and financing available, but wouldn’t give us an actual price “until you are ready to buy the car.” This put us off a bit, but we didn’t feel pressured to make a quick decision. Our visit to the next three dealerships (Nissan, Mazda & Infiniti) was not nearly as pleasant an experience. The level of professionalism was lacking, prices were higher than what we expected, and some of the vehicles just didn’t seem as appealing as the RDX. We went back home to go over our notes and make a decision on the “contenders.” After going over everything it was clear the Acura RDX was our winner. The next day we sat down with Rich, “talked turkey,” and he quickly came up with an offer we couldn’t refuse. The color and package we wanted wasn’t in their inventory, but they quickly located the vehicle for us. When we went back to pick up the car it was smooth sailing through their Finance department. Rich personally sat down with us in the vehicle and went over all of the controls and returned my wife’s EZ-PASS sensor he found in our trade-in. Now that’s service with a smile! We’ve owned the car eight months now, love it, and have had no issues. Rich has called us a few times to “check in” and make sure we are happy with the car. I also recently received an email from Larry Brennan, Customer Relations Manager offering us a free oil change and multi-point inspection. We are both retired and only have about 2,000 miles on the RDX, but will take him up on the offer. I’ve had my 2003 Acura CL-S in for service at Ocean of Acura, most recently for an airbag recall. They are always professional and no surprises! More

Rich Wenger is outstanding Easily the best buying experience I've had. Would recommend Rich and the entire team to anyone looking to purchase a car. The Acura TLX is a fantastic Easily the best buying experience I've had. Would recommend Rich and the entire team to anyone looking to purchase a car. The Acura TLX is a fantastic car. More

RICH Wenger I HAD THE BEST CAR SALESMAN EVER!! RICH WENGER IS AWESOME, FUNNY ,& QUICK!!!! HE MADE SURE I LOVED THE CAR I BOUGHT BEFORE SIGNING, HE'S JUST THE BEST I HAD THE BEST CAR SALESMAN EVER!! RICH WENGER IS AWESOME, FUNNY ,& QUICK!!!! HE MADE SURE I LOVED THE CAR I BOUGHT BEFORE SIGNING, HE'S JUST THE BEST.. I HAD 3 CARS FROM DIFFERENT DEALERS & HANDS DOWN HE IS JUST ABOVE THEM ALL.. HE MAKES U FEEL GOOD, NOT RUSHED OR OVERWHELMED WITH THE DECISIONS U HAVE TO MAKE, & THAT WAS MY MAIN ISSUE. I HATE BEING RUSHED LIKE I HAVE TO MAKE A DECISION NOW.. More

Welcoming and Informative I have always had great experiences at Acura of Ocean. Everyone there is very personable and helpful. Rich Wenger as my salesmen was great! I couldn't I have always had great experiences at Acura of Ocean. Everyone there is very personable and helpful. Rich Wenger as my salesmen was great! I couldn't have asked for a more understanding, patient, informative sales person. More

Great experience! I wanted to trade my car and get an SUV. Rich at Acura Ocean helped me make the switch and I could not be happier with my new vehicle! I wanted to trade my car and get an SUV. Rich at Acura Ocean helped me make the switch and I could not be happier with my new vehicle! More

Relaxed-low pressure car buying experience! Professional , knowledgable and nice guys...Sal our sales associate, George, sales manager, and Justin, finance. No pressure, willing to help you to Professional , knowledgable and nice guys...Sal our sales associate, George, sales manager, and Justin, finance. No pressure, willing to help you to understand car bells and whistles! The RDX is a beautiful car and am enjoying it immensely! Jim and Elaine More