Acura of Milford

My horrible experience with Acura and its dealer. I lease a 2010 TSX for my wife and have about 5 months remaining on the lease. Recently, we noticed a rattling noise in the rear of the car so we deci lease a 2010 TSX for my wife and have about 5 months remaining on the lease. Recently, we noticed a rattling noise in the rear of the car so we decided to take it in to have it checked out. Well the dealer Acura of Milford and Jon Lorensen dealership, informed us that the rear brakes needed to be replaced due to normal wear and tear. I found this unusual since I have never had to replace the brakes on a leased vehicle before turning it in and I have leased at least 6 times in the past. Also I have always found that the front brakes on my other car have always gone first and not the rears. I decided to do some research on this before paying the $370 the dealer was asking to do the rear brakes. What I found out was there was a class action suit against Honda regarding a defective brake system that prematurely wears the rear brake pads due to the EBD system sending too much braking to the rear brakes. A week later the sound from the rear brakes got so bad that I had to bring it in again and got the same story from the dealer. I decided that I wanted to see if the dealer would back me as a loyal customer (I had leased an Accord from them in the past) and see if they would fight Acura for the cost of this repair. They contacted Acura and got no sympathy. I was getting pretty upset with the attitude that I received from the dealer Acura of Milford in Milford, CT. The first time I brought it in they semi accused my wife of driving with the hand brake on. Which in this vehicle is literally impossible since the voice command system verbally tells you that your parking brake is on. Then the second time they semi accused my wife of driving into a snow bank and damaging the brakes. By the end of my experience I was very upset and demanded to talk to the service manager. He never showed up to talk to me so I had to talk to the business manager Rocco Esposito. After explaining to him that this dealer was not willing to take care of a defective brake system, regardless of Acura support or not, for a customer that was on the verge of purchasing another car in 5 months, I was about to walk out and never come back. I was further insulted by him when he insisted that this was normal wear and tear and that I needed to maintain the vehicle even though the car was only 2 1/2 years old. I left the dealership informing them that they just lost two customers for a $175 repair (their cost). There’s some customer loyalty for you. All I can say is Honda settled out of court and left their customers high and dry and the dealer didn’t think it was worth $175 to sell me another car in 5 months. After being insulted and treated like I meant nothing to them I walked out of that dealer for the last time. I will never buy another Acura again. PS: an hour after I got home they called me to tell me they changed their minds and were willing to pay for the repair. I told them too late. I walk out of that dealer from the last time since I seen first hand what kind of character they have. They think they are a premium car dealership like the BMW, Lexus, Audi dealer but they are not. They give you dirty loaner vehicles they don’t really wash your car when it is in for repair etc. Don’t make the mistake and think they are like the other premium dealers they are not. More

Acura of Milford provied exceptional service. I purchased a used Lexus RX350. Acura's financing department worked with me to get me to the monthly payments needed. After the purchase they called me up and di a used Lexus RX350. Acura's financing department worked with me to get me to the monthly payments needed. After the purchase they called me up and discovered another way to further lower my interest rate. That's the first. For the very first time, I felt as if the dealer and their employees were working for my best interest, not the other way around. The reason why I went to Acura of Milford was to purchase a MDX, but after I went for a test ride with Mike Bety the salesperson, I found the MDX did not have the driver side room I preferred. I'm 6'2" and require more leg space. Mike suggested I try a Lexus RX 350, which I test drove. It was perfect and came with a navigation system, which I wanted. I told Mike I wanted to shop it around on the Internet and other Lexus dealerships, which I did. Mike was a "no pressure" salesperson and said he completely understood and actually apologized for not having the right vehicle in stock for me. After three days of searching I called Mike back and said I was interested. Mike negotiated with the GM Rocco Esposito for me and came down from their original proce. I could not find a better deal anywhere. I paid $27k for a 2009 RX 350 and the condition was mint. I was very happy with the purchase. Get this...three weeks after my purchase Nessa from finance calls me up with better news. She tells me that she has the ability to lower my interest rate by another point, which she did. Now that's service. My wife will be needing a car soon and the first place I'm going to is Acura of Milford because I trust them and I will highly recommend them to anyone. BTW: I never fill out these surveys or rater forms, but I was so impressed with the service I was compelled to return the favor. Thanks again to the team at Milford of Acura: Nessa, Mike and Rocco! More

My second vehicle that I purchased from Acura of Milford. John Powers was very helpful and went out of his way to see that my needs were met. Dan Freeman did all the paperwork for both of the vecihles and John Powers was very helpful and went out of his way to see that my needs were met. Dan Freeman did all the paperwork for both of the vecihles and each time was very professiona. More

I recently bought a used car from Acura of Milford and am very happy with the experience. The car was offered at a good, fair price which through the wonder of modern technology and the internet, I was able very happy with the experience. The car was offered at a good, fair price which through the wonder of modern technology and the internet, I was able to confirm via such sites as NADA.COM and EDMUNDS.COM. The post-sales portion also included some work agreed upon mutually by myself & Acura of Milford; they were prompt in fixing the issue, including sending the car to a neighboring dealer shop (the car I bought was not an Acura; this was a matter of specialized tools proprietary to the car Make & Model) and fixing the item completely. I worked with Mr. Dan Adams from the Acura sales team, and I commend him on his professionalism, friendliness, prompt attention to my questions/concerns and to the post-sales followup. Nor was he the only outstanding representative for Acura of Milford. Mr. Friedman was very clear on all financing issues, most courteous and friendly as well as Mr. Adams, and helped me to understand everything I needed to know about the purchase and support for my new car down the road. In fact, everyone whom I dealt with in Acura of Milford were great! A pleasure to chat with, always ready to either provide a direct answer to my concerns or get someone who did know the answer. This is a very good team of professionals whom I would not hesitate to recommend to anyone who is interested in buying a quality used car, or for that matter, a new car from the excellent Acura line of vehicles. I know this can't help but sound like a sales pitch, but it's how I feel about this experience, and trust me - after owning over 30 vehicles in my lifetime, I know what a sub-par car dealer/car buying experience is like. The team at Acura of Milford is great; the used cars are in excellent condition, and the new cars are so good they sell themselves. Drop in, give a call on Mr. Adams - you'll be glad you did. More