Acura of Milford

Negative Start, Positive Outcome I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing proce I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome. More

THEY WILL STEAL YOUR MONEY Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimey, slick and dishonest car salesman stories that you hear of. More

Purchase of 2017 RDX with advance tech package Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concer Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concerns. More

Internet Purchase of 2019 CPO RDX w/Tech Pkg Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, c Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, curteous follow up, expected from a military veteran! Then communicated with Aldo, Sales Manager, to help finalizie the details via email. I had searched the nation and Acura of Milford had the exact car I wanted and a very competitive price, lower than all other offers I had. When I arrived to pick up the RDX, Vinny took over to take me through the process of learning all the tech, test driving and paperwork. Vinny was knowledgeable, on the ball, and concentrated on making me happy. He took care of a few minor concerns I had with deligence. Finally, the talk with the money man, Omar. He was very efficient and extremely sharp! He knew I had done my homework, so our conversation was adult and repsectful. No pressure at all and I believe we both were happy at the end. I would recommend seeing this team for your next Acura! More

Sales Staffd May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience f May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience from start to finish went smoothly. John is not only very knowledgeable but thorough and patient. I left the dealership feeling quite comfortable with the technology and know if I need him for anything he's right there. Great guy! Noreen Viselli Shelton, Ct. More

Stay away from this dealership The sales team is a running a scam business. They sold a 3 year MDX and indicated that "if you have any issues please comeback to us and we will fix i The sales team is a running a scam business. They sold a 3 year MDX and indicated that "if you have any issues please comeback to us and we will fix it". The AC compressor turned out to be broken within the 60 day warranty period (when we used the AC for the first time after winter) they conveniently indicated that this is not covered under warranty. Their only motivation is to make you buy some fraudulent extend warranties. STAY AWAY FROM THIS DEALERSHIP! More

Great service and put my mind at ease My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receivi My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal. More

knowledgeable Went in for service on my car, looked up John Powers and drove home in a 2019 RDX. John is so knowledgeable about what he is selling but also knowled Went in for service on my car, looked up John Powers and drove home in a 2019 RDX. John is so knowledgeable about what he is selling but also knowledgeable about the car industry itself. Acura do not loose this man. More

Great sales process 11am I called John Powers letting him know of my emergency car need. By 2 pm I was with John at Acura test driving an RDX. By 430pm the same day I was 11am I called John Powers letting him know of my emergency car need. By 2 pm I was with John at Acura test driving an RDX. By 430pm the same day I was signing papers with finance on the purchase of my new car. Great and efficient value focused sales process. More

simply wonderful i had purchased a used car about 18 months ago that was truly awful and in the end i went back to Acura of Milford where i had purchased the car and t i had purchased a used car about 18 months ago that was truly awful and in the end i went back to Acura of Milford where i had purchased the car and they bought it back at a fair price painlessly and then searched out the car i wanted to replace it with and gave me a great deal on it - they also got me into a new MDX and out of my old one on a basis that was too good to pass up - the experience was simply wonderful and Leo M, John P and Craig R were all fantastic More