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Acura of Johnston

Johnston, IA

4.7
1,234 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

April 07, 2022

Quick efficient service that did the work right the first time. Were respectful of my time. More

by theobrim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 07, 2022 -

Acura of Johnston responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 05, 2022

When we arrived at the dealership they treated us nice right from the start anything we wanted to look out or see on the car they were helpful I would buy from these people again very nice place to do bus More

by ABFARMS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Zenkovic, Ashlie Stolz
Apr 06, 2022 -

Acura of Johnston responded

Thanks for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 05, 2022

Bad just bad, worst car buying experience of my life. First the Acura of Johnston add a useless interior warranty for 2k. Second when they "fixed the numbers to make it work for me" they actually added More

by rivergolf43
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Remy
Apr 22, 2022 -

Acura of Johnston responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 04, 2022

Love going to this dealership because they are quick, fast, and attentive to your needs. More

by Bigblu314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz
Apr 05, 2022 -

Acura of Johnston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 04, 2022

Very easy to make appointment and was out early before they said it would take More

by phil.wilhelm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 05, 2022 -

Acura of Johnston responded

Thank you, Phil. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 01, 2022

Car done fast and conversion was open and email and phone calls keep me updated More

by alan.brunkhorst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 04, 2022 -

Acura of Johnston responded

Thank you, Alan, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 30, 2022

The Acura Service Team provided expert service in a timely manner. No appointment and I was still out in less than an hour. They made sure to review the services provided and answer any questions I had More

by Dee in Des Moines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Mar 30, 2022 -

Acura of Johnston responded

Thank you, Dee! We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 30, 2022

Always am greeted with friendliness. Serviced my car in the time they said. Very professional. Pleasant waiting area. More

by CHARLENELILIENTHAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 01, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 29, 2022

Fast courteous service! I didn’t get a phone call back but when I showed up they got me in right away. More

by chriscournoyer44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Mar 30, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 28, 2022

Scott, in service, always does an excellent job. Jacob was my technician. He was very thorough. Thank you. More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob, the technician, was very thorough. , Scott Mears
Mar 29, 2022 -

Acura of Johnston responded

Penny, Thanks for sharing your thoughts about your experience working with Scott here at Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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