Acura of Johnston

Employees were friendly.. they made me feel comfortable and I was treated very nicely.. The company had snacks.. service was faced. Did not feel pressured to get anything fixed.. I was treated just as kind as t I was treated very nicely.. The company had snacks.. service was faced. Did not feel pressured to get anything fixed.. I was treated just as kind as the customers with new cars More

Best car buying experience ever! Working with Alen made this car buying experience the best I have ever had. No high pressure, went out of his way to be accommodating, and extremely Working with Alen made this car buying experience the best I have ever had. No high pressure, went out of his way to be accommodating, and extremely knowledgeable about the product. I live 125 miles from this dealership. When I'm ready to purchase another vehicle I will definitely make the trip to work with Alen again. More

Used car purchase Chester did a great job of taking care of my needs and even helping me set up a few things inside of the car. A very good car buying experience. Chester did a great job of taking care of my needs and even helping me set up a few things inside of the car. A very good car buying experience. More

Check indicators and change oil I originally took my MDX in because I had problems with my power steering and a lot of indicator lights on; I was given two quotes to change replace m I originally took my MDX in because I had problems with my power steering and a lot of indicator lights on; I was given two quotes to change replace my power steering pump ($700) and bank one catalytic converter ($1100). I felt this was expensive; I can’t get all the parts myself for under $300; if Lithia gets them for the same, that means labor is approx $1500. I’m happy to pay labor, but I got my 100k mile service for just a little more than the cost to replace the power steering pump.. service is hands down great; cost is just to expensive. More

Great service! I was impressed with my first service. Jeremy did great, and was very thorough and personable. I appreciated the loaner car convenience as well. Th I was impressed with my first service. Jeremy did great, and was very thorough and personable. I appreciated the loaner car convenience as well. Thank you! More

Recall of Fuel Pump Very efficient service department. I was in and out in 30 minutes. They applied a software update and said no parts needed to be replaced. Very efficient service department. I was in and out in 30 minutes. They applied a software update and said no parts needed to be replaced. More

Very good communication on status as problems were diagnosed The service team was excellent. Even though the automobile is brand new there was a problem with the transmission and coming up with the final soluti The service team was excellent. Even though the automobile is brand new there was a problem with the transmission and coming up with the final solution. Overall rating is associated with vehicle quality issue. Until I have driven the vehicle I won't be assured the problem has been addressed. This is an Acura company issue and not related to the Lithia Service team. Thankyou, David Hogan More

Excellent Sales Experience This was our third Acura purchase from this dealership and had another great experience. Drove across the state for our new RDX and was not disappoint This was our third Acura purchase from this dealership and had another great experience. Drove across the state for our new RDX and was not disappointed! More

Poor customer service They were not upfront with all the details of the sale. I asked about an additional charge for the extended warranty and they said there was none but They were not upfront with all the details of the sale. I asked about an additional charge for the extended warranty and they said there was none but added $2900 to the total. More

Awesome Buying Experience! KELLY was easy to work with based on a tight schedule to come in for a test drive. The vehicle was ready as soon as we arrived. Test drive was very in KELLY was easy to work with based on a tight schedule to come in for a test drive. The vehicle was ready as soon as we arrived. Test drive was very informative. Purchase was easy and paperwork was accomplished very quickly. No high pressure sale with KELLY or while signing paperwork. Very happy with KELLY and ACURA Of Johnston. More