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Acura of Johnston

Johnston, IA

Overview
Reviews
Vehicles
4.7
1,239 Reviews
Call Dealership (515) 446-3581
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5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,239 reviews

April 29, 2022

I bought an MDX there is 2011 and have used your service department ever since for my MDX and other cars. I had a really bad experience with the sales team there about 4 yrs ago so not sure if buy another More

by BRYANSANDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
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May 02, 2022 -

Acura of Johnston responded

Thank you so much for your kind words, Bryan, and for taking the time to leave us this wonderful feedback. It's great to hear that Scott has provided you with such excellent customer service! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 29, 2022

Excellent job servicing my vehicle anytime it needs something! I wouldn’t take it anywhere else. More

by AlJames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears, Muris Hodzic, Jack Bryant, Andi Zenkovic, Adi Dupanovic, Alex Remy, Billy Douangsithi, Noah Dolan, Thomas Luong
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May 02, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 28, 2022

Very professional, knowledgeable and friendly. They were accommodating and answered all questions. A great dealership! More

by MAPPEL0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Guzzo, Alen Zenkovic, Andi Zenkovic
Report | Print
Apr 29, 2022 -

Acura of Johnston responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Acura of Johnston are glad to have you as a customer. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 26, 2022

Great service when looking for new car. Team worked together to get purchase settled fast and complete More

by phil.wilhelm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Muris Hodzic
Report | Print
Apr 27, 2022 -

Acura of Johnston responded

Phil, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 25, 2022

Worst service ever. 35 year customer. New software total failure. Concern not addressed. Fix or forget me More

by MRB14U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
LeeRoy Ruiz, Noah Dolan
Report | Print
Apr 29, 2022 -

Acura of Johnston responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 19, 2022

There were no surprises…. which is a good thing! The service was done quickly and the everyone was was pleasant and more than willing to help and answer all questions. More

by M.BOEVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Arnes Sacic, Billy Douangsithi, Noah Dolan, Spencer Ridgway, Tempest Wetrich, Thomas Luong, Thomas Ridge, Lake Hardy
Report | Print
Apr 20, 2022 -

Acura of Johnston responded

Thanks for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 19, 2022

All aspects of the service call went very smoothly and on time, very pleasant to work with! More

by valley319
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Apr 20, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 18, 2022

Items were removed from glove box (including shelf) and were left on the floor and seat. I would have expected any items removed would have been returned to the glove box. More

by LBUELOW1209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam
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Apr 29, 2022 -

Acura of Johnston responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 16, 2022

The service and parts staff were outstanding and extremely helpful. They even brought my tires to my house on their own time. More

by JCONN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Report | Print
Apr 18, 2022 -

Acura of Johnston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 15, 2022

They are doing a good job . They changed my oil and they were on time and friendly. More

by NELLIEDROST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Dolan
Report | Print
Apr 18, 2022 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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