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Acura of Johnston

Johnston, IA

Overview
Reviews
4.7
1,234 Reviews
Call Dealership (515) 446-3581
View Awards

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

April 19, 2022

There were no surprises…. which is a good thing! The service was done quickly and the everyone was was pleasant and more than willing to help and answer all questions. More

by M.BOEVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Arnes Sacic, Billy Douangsithi, Noah Dolan, Spencer Ridgway, Tempest Wetrich, Thomas Luong, Thomas Ridge, Lake Hardy
Report | Print
Apr 20, 2022 -

Acura of Johnston responded

Thanks for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 19, 2022

All aspects of the service call went very smoothly and on time, very pleasant to work with! More

by valley319
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Apr 20, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 18, 2022

Items were removed from glove box (including shelf) and were left on the floor and seat. I would have expected any items removed would have been returned to the glove box. More

by LBUELOW1209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam
Report | Print
Apr 29, 2022 -

Acura of Johnston responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 16, 2022

The service and parts staff were outstanding and extremely helpful. They even brought my tires to my house on their own time. More

by JCONN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Report | Print
Apr 18, 2022 -

Acura of Johnston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 15, 2022

They are doing a good job . They changed my oil and they were on time and friendly. More

by NELLIEDROST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Dolan
Report | Print
Apr 18, 2022 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 15, 2022

Work was done correctly. Wrong tires were delivered which delayed 1 day. Then on test drive found that the wheel bearings were shot. Was told 1 day was needed to replace bear More

by JOEcool2455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember service technicians name
Report | Print
Apr 18, 2022 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We appreciate your patience. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 12, 2022

In the past my family has purchased 5 Acuras from this dealer. I was looking on line for another one, wasn't having much luck as nobody had what I was looking for. Then one came in, and was ablecto make More

by MFRANGENBERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mursi was great in getting back to me when I inquired on line. He got things set for me with Andi., Alen Zenkovic, Scott Mears, Muris Hodzic, Andi Zenkovic
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Apr 13, 2022 -

Acura of Johnston responded

It's fantastic to hear that Scott and Mursi provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Congratulations on your new MDX! Thanks for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 09, 2022

Scott was very helpful and knowledgeable. He explained everything to me and when more service was needed on my vehicle, he called me and let me know. More

by Deborah.Wagner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Apr 11, 2022 -

Acura of Johnston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Deborah, and we are thrilled that you found your experience with us to be a positive one at Acura of Johnston. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 08, 2022

I could not be more pleased with the service I got on my 2017 nsx. Scott did everything anyone could do to make the service visit a pleasant experience. More

by GHOFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom who is the service technician has always been helpful to me personally for the past few years. , Scott Mears
Report | Print
Apr 11, 2022 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 07, 2022

I had a great experience at Acura if Johnston. Jack was knowledgeable and helpful, and the other staff were friendly. More

by EMITCHELL2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Bryant
Report | Print
Apr 07, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad Jack was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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