Acura of Johnston

No high pressure sales pitch. Chelsea greeted us in the parking area. Inquired as to what we were looking for. She invited us in and said she would return shortly. She brought the Chelsea greeted us in the parking area. Inquired as to what we were looking for. She invited us in and said she would return shortly. She brought the vehicle we were interested in to the front door and invited us to take it for a test drive. Upon returning we made a offer and after some brief haggle over price, we made a deal. We are pleased with our experience at Acura of Johnston. More

Excellent Customer Service I came in looking for a car and was only there for about 5 minutes walking around the lot when Jarrod came out to help me. I told him the price range I came in looking for a car and was only there for about 5 minutes walking around the lot when Jarrod came out to help me. I told him the price range I was looking for and he showed me some options. What I really liked about him is that he wasn’t pushy and actually cared about the quality of vehicle I was getting and wasn’t just trying to make a quick sale. Sejad also did an excellent job getting me the lowest interest rate he could and also gave me different warranty options that fit best for me. Acura went above and beyond to fix the minor things I wanted done before I purchased the car and I was very pleased with their dealership as a whole. I would highly recommend them to anyone looking for a new or used vehicle. More

No deal made. Excellent service regardless. Despite not being able to come to a deal Sejad kept Me up-to-date on price updates and new inventory vehicles that were within my price range. He Despite not being able to come to a deal Sejad kept Me up-to-date on price updates and new inventory vehicles that were within my price range. He was able to do all this and I still never felt pressured to make a decision. Great salesmen. More

New Acura Sale Great experience from start to finish. Was upfront on what I wanted and didn’t want and had a process that followed that exactly. Will return for fu Great experience from start to finish. Was upfront on what I wanted and didn’t want and had a process that followed that exactly. Will return for future purchases. More

Great Service. Little heavy on the text messages and emails I've always had a good experience with the service department. However, they do go overboard when it comes to sending text messages and emails. For I've always had a good experience with the service department. However, they do go overboard when it comes to sending text messages and emails. For a simple oil change appointment I will get 4-6 text messages and 3-4 emails. This includes messages at the time of scheduling, two more before the app't, and at least two more after the app't. My suggestion is to ease up on the messaging and constant requests for feedback. Could be a 5-star rating if their communication policy was a little less intrusive. More

Two cars....one day!! Kelly did a great job helping us get two cars today! One for me and one for my daughter! Couldn’t be happier with the experience! Kelly did a great job helping us get two cars today! One for me and one for my daughter! Couldn’t be happier with the experience! More

Kelly is OUTSTANDING I was comparing many cars to theRDX and was on the fence about which one I wanted. Kelly took time to compare brands and models with me. She was super I was comparing many cars to theRDX and was on the fence about which one I wanted. Kelly took time to compare brands and models with me. She was super patient and not pushy at all. Her outstanding customer service won me over. Thanks Kelly for making my new car buying experience the best I have ever had. I will 100% come back to Kelly when I’m ready for another new car. More

Great service! They were quick to respond and explained what I needed to have repaired and how long it would take. I was out of there in less than an hour. They were quick to respond and explained what I needed to have repaired and how long it would take. I was out of there in less than an hour. More

Service The Service provided by Acura of Johnston was very great as usual! Car was completed on time and The service staff was professional and friendly. The Service provided by Acura of Johnston was very great as usual! Car was completed on time and The service staff was professional and friendly. More

Our lane departure will not shut off like it use to We had the car in there for over a week and nothing has changed with the lane departure. We used to be able to shut it off and now we can't. The whole We had the car in there for over a week and nothing has changed with the lane departure. We used to be able to shut it off and now we can't. The whole computer acted up when we had the cold spell, but now everything else seems to be working. It is scary when you pass a car and the steering wheel tries to keep you in the lane that you started in. Maybe it is a problem with all MDX but this is our second one and we have never noticed it before. It just started doing it after the cold spell. We have never had a problem with your service center and this might not be a problem that you can fix without the company doing a recall More