Acura of Johnston

great experience! I received great service from my mechanic. Kind, timely and knowledgeable. I would recommend Acura for service. Great customer experience. We will I received great service from my mechanic. Kind, timely and knowledgeable. I would recommend Acura for service. Great customer experience. We will continue to use them for our services needs. More

Well done I appreciate the quality of the loaners which are close to the same as the car being repaired and the lack of pressure to replace anything marginal. I appreciate the quality of the loaners which are close to the same as the car being repaired and the lack of pressure to replace anything marginal. More

Steve was so easy to work with, he really listened to what we were looking for and needing. He took our negotiations seriously and was very upfront and honest during the entire process. We felt like he w what we were looking for and needing. He took our negotiations seriously and was very upfront and honest during the entire process. We felt like he was on our side helping to get the best deal possible. We enjoyed working with him so much that my husband went back the same week and traded his car in too! More

Good service Service center is really good, friendly service advisor and service manager. Had brakes, oil change, battery and other repairs done. The work was qual Service center is really good, friendly service advisor and service manager. Had brakes, oil change, battery and other repairs done. The work was quality and done in time frame that worked for me. More

Very pleasant experience It was a pleasure dealing with Lithia of Johnston. I bought my last Acura from the same dealership. My wife bought an infinity from the Lithia dea It was a pleasure dealing with Lithia of Johnston. I bought my last Acura from the same dealership. My wife bought an infinity from the Lithia dealership In Ames, many years ago. Anthony was a pleasure to work with. Frank Baxter in finance was extremely helpful In taking time to go over the paperwork. Jeremy in service has been helpful in the past. More

Cody S was a great consultant. My experience with him far exceeds any other in my recent car shopping endeavors! He was honest and made me feel welcomed. Highly recommend! exceeds any other in my recent car shopping endeavors! He was honest and made me feel welcomed. Highly recommend! More

All about the sale First impression of Cody we could tell he was new, but at same time was still helpful. His boss actually suggested the RDX. The car was used so it was First impression of Cody we could tell he was new, but at same time was still helpful. His boss actually suggested the RDX. The car was used so it was understandable that it would not be in perfect condition. Interior detail done was lacking. There was still foot prints on glass and old dry milk. Cody and Sejad expressed how car was well taken car of and no rust which was not true. Part of the deal was that dealership had it repaired properly. It was not. Body guy used bondo and chicken wire which is going to hold in water and create more rust in future. Once sale was made I haven't had any sort of follow up from either sales reps. It's been over a month and no paper has yet to arrive regarding payments. I wasn't informed about which bank I was approved through for financing. My opinion about dealership overall is that their selection is nice, but customer service is not so great. More

Punctual, respectful, efficient service experience I experienced a stall of my Acura TL late one evening. I contacted AAA and arranged for the vehicle to be transported to the Service Dept at Acura of I experienced a stall of my Acura TL late one evening. I contacted AAA and arranged for the vehicle to be transported to the Service Dept at Acura of Johnston, Early the next morning I called and left a message about the car and was contacted by Jeremy Gorsuch right after 7 AM. I explained the problems. Jeremy called me back approximately90 minutes later. He described the problem as a failed alternator. He indicated that it could be serviced within that day. The vehicle needed its "routine" as well, and he said that would be no problem. By 3:30 PM. I heard back that all had been completed and Jeremy indicated he would have the shuttle pick me up. I was back at the Service Center within 45 minutes and in my now wholly normally functioning automobile and home. The work was completed within 20 hours of my breakdown. I've pleased with the efficiency of the repair and service and the professionalism and courtesy of the staff. More

Impressed! This was my first required service on my new ACURA MDX. I liked that I did not need to make a appointment! They service personnel were quick, precise This was my first required service on my new ACURA MDX. I liked that I did not need to make a appointment! They service personnel were quick, precise & super accommodating! I had purchased the lifetime oil change package & glad it’s with a dealer I appreciate because they appreciate me! More

service Great service & Great management: Sejad and sales rep took the time to work with us to reassure we walk out as satisfied customers. Went above and bey Great service & Great management: Sejad and sales rep took the time to work with us to reassure we walk out as satisfied customers. Went above and beyond. I could use a free car wash tho ;) More