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Acura of Johnston

Johnston, IA

Overview
Reviews
4.7
1,234 Reviews
Call Dealership (515) 446-3581
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5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

May 02, 2022

Good assessment. Accurate pricing. Appreciated loaner car.. everything is working well after some earlier misguided assessments. More

by JMIRSKI
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
May 02, 2022 -

Acura of Johnston responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 02, 2022

I had a great experience at Acura of Johnston. Jack was easy to work with and he was very professional. I also enjoyed Freddie when going over my paperwork. He was extremely friendly! More

by BIRKEYK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie , Alen Zenkovic, Jack Bryant
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May 02, 2022 -

Acura of Johnston responded

Thank you so much for your wonderful review! We are thrilled that Jack had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 30, 2022

I Was greeted & reviewed service needs. Scott is great at explaining what was done and why. More

by NCBESSAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
May 02, 2022 -

Acura of Johnston responded

We are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 29, 2022

Excellent job servicing my vehicle anytime it needs something! I wouldn’t take it anywhere else. More

by AlJames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears, Muris Hodzic, Jack Bryant, Andi Zenkovic, Adi Dupanovic, Alex Remy, Billy Douangsithi, Noah Dolan, Thomas Luong
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May 02, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 29, 2022

Scott did a great job keeping me informed of what was going on. I appreciate his diligence. More

by Ram2393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Apr 29, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 29, 2022

Scott gets me in and out fast! Let’s me know what my cars needs and what it doesn’t. More

by Bighorn 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Georan Churchill
Report | Print
May 02, 2022 -

Acura of Johnston responded

It's great to hear that Scott took such good care of you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 29, 2022

I bought an MDX there is 2011 and have used your service department ever since for my MDX and other cars. I had a really bad experience with the sales team there about 4 yrs ago so not sure if buy another More

by BRYANSANDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
May 02, 2022 -

Acura of Johnston responded

Thank you so much for your kind words, Bryan, and for taking the time to leave us this wonderful feedback. It's great to hear that Scott has provided you with such excellent customer service! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 28, 2022

Very professional, knowledgeable and friendly. They were accommodating and answered all questions. A great dealership! More

by MAPPEL0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Guzzo, Alen Zenkovic, Andi Zenkovic
Report | Print
Apr 29, 2022 -

Acura of Johnston responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Acura of Johnston are glad to have you as a customer. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 26, 2022

Great service when looking for new car. Team worked together to get purchase settled fast and complete More

by phil.wilhelm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Muris Hodzic
Report | Print
Apr 27, 2022 -

Acura of Johnston responded

Phil, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 25, 2022

Worst service ever. 35 year customer. New software total failure. Concern not addressed. Fix or forget me More

by MRB14U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
LeeRoy Ruiz, Noah Dolan
Report | Print
Apr 29, 2022 -

Acura of Johnston responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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