Acura of Johnston

Good service.Highly recommend our brace men and women Good service. Highly recommend our brace men and women of the armed services should be entitled to a military discount since it is their efforts fo Good service. Highly recommend our brace men and women of the armed services should be entitled to a military discount since it is their efforts for over 200 hundred years that allow this company and others to have the opportunity for success. More

Oil change Concierge service worked great! Driver notified us ahead as requested and arrived on time. Oil change and tire rotation were completed and the car r Concierge service worked great! Driver notified us ahead as requested and arrived on time. Oil change and tire rotation were completed and the car returned in good time. More

In and out. I knew exactly what they were going to do and what the cost were going to be.. Thanks ..Great JOB ..See you next time what the cost were going to be.. Thanks ..Great JOB ..See you next time More

Unproffesional and Threating My husband and I purchased a car 2 DAYS AGO from Acura of Johnston. We stated that there was a problem with the front tire losing air. We were told by My husband and I purchased a car 2 DAYS AGO from Acura of Johnston. We stated that there was a problem with the front tire losing air. We were told by one of the sales people that it will be handled before we drive it off the lot. within 2 hours of us leaving, the tire started losing air, the same tire. We brought the car back in a day later and left it on the lot for them to take a look at. To only receive a reply saying that it wont be fixed unless paid for (When the mistake wasn't ours and it was never "fixed" in the first place. Also JAMES JONES said that if we create any problems he will hold the car at the dealership until he collects all the funds. Which he forcefully withdrew money from our bank account with a check that was dated for 04/17/2020 (I have picture proof if it being withdrawn before the date stated) and it was in the agreement for the 17th of April as well, not today when he forcefully withdrew It WITHOUT OUR PERMISSION. When my husband went back in to grab the car so we can take it somewhere else where we can trust the service to be done without any threats, JAMES JONES laughed in his face, gave us the key and said "Thanks for the funds" (That he stole almost 2 weeks before it was in the agreement). When we were at a different dealership getting Acura of Johnston's mistake fixed, we noticed that the sensor was taken out of the tire so we wouldn't know when it was flat and there was no indication in the car. When we were getting it fixed, we also noticed that the brake rotor was completely bent! So much for that guaranteed inspection that Acura of Johnston says they also did (I have picture proof of that as well) I so surprisingly received a phone call from JAMES JONES acting like he doesn't know or understand anything that was happening and he so delightfully hung up on me in the middle of me talking to him to only receive text messages of him DEMANDING that we return the car. Also stating that he will not fully fund the car through the bank so we would have to bring it back. Does that sound professional? Does that sound like a dealership anyone would like to work with or recommend to anyone else? I think not. I highly DO NOT recommend this dealership as for all that it does is harass its customers with threating to keep their car their if the customer files a complaint. This dealership refused to fix any mistakes that it promised to fix before the car was purchased. .I DO NOT RECOMMEND THIS DEALERSHIP! I have picture proof of everything to show anyone that has further questions about this incident that I will HAPPILY share. But on a good note, Working with Sejad Dubinovic and Alen Zenkovic was great. They have tried everything in their power to make this right but unfortunately when you have someone bringing the while company down like JAMES JONES, theres only so much you can do. More

Picked and returned I was sent an email about a open recall on my MDX that I had forgotten about. The email stated they would pick up my MDX and take it in for me and th I was sent an email about a open recall on my MDX that I had forgotten about. The email stated they would pick up my MDX and take it in for me and then bring it back. All of this due to the COVID-19 situation we are in. The process was smooth and seamless. I sent an email back to come get it, a date and time was given to me and they came and got, left a loaner and returned it later in the day. Smooth process and appreciated that they reached out to me. More

I bought MDX 2020 here. Acura did small adjustment to my new car. it was done very professionally and on time. I was very pleased with the service and very knowledgeable sta Acura did small adjustment to my new car. it was done very professionally and on time. I was very pleased with the service and very knowledgeable staff of this dealer. I would recommend it to every body. More

Excellent Salesperson Tom Mitchell was an excellent salesperson. Following a very difficult sales process that included a lot of misinformation, Tom made the orientation t Tom Mitchell was an excellent salesperson. Following a very difficult sales process that included a lot of misinformation, Tom made the orientation to my new car an excellent experience. He was very professional, knowledgeable and patient. . I would highly recommend Tom. More

Jeremy was very knowledgeable and gave me an understanding of services needed and a time frame to get them done and their order of importance. understanding of services needed and a time frame to get them done and their order of importance. More

Dropped my car off to get a "smoke bomb" done yo get rid if the smoke smell. Said it would need to be kept over night but we would get a loaner. The loaner is in desperate need of an interior cleaning, and if the smoke smell. Said it would need to be kept over night but we would get a loaner. The loaner is in desperate need of an interior cleaning, and it is now 11AM the day after I dropped it off and have not gotten an update on the status of my vehicle. More

Very professional and clean. Work was done when it was supposed to be done. The actual price was also what was estimated. No complaints at all!! supposed to be done. The actual price was also what was estimated. No complaints at all!! More