Acura of Johnston

Great, prompt service. I took my RDX into the dealership for a recall repair. It was easy to schedule and the service was completed quickly. I was happy to see that there we I took my RDX into the dealership for a recall repair. It was easy to schedule and the service was completed quickly. I was happy to see that there were signs posted about social distancing in the lounge area. More

Great service I had my MDX and TLX serviced consecutively. Jeremy arranged for the vehicles to be picked up at my home and a loner to be left behind while the vehi I had my MDX and TLX serviced consecutively. Jeremy arranged for the vehicles to be picked up at my home and a loner to be left behind while the vehicles were being serviced. We've been Acura owners since 2011 (four different vehicles) and have only used Acura of Johnston for service - they have been great to work with and the reason we keep coming back. More

Great sales persons. Everett was amazing! Made it very easy to pick a car and then test drive. He made this a very easy experience! easy to pick a car and then test drive. He made this a very easy experience! More

Not Impressed with Covid Precautions Dropped off my vehicle to have the Lithia Lifetime Oil Change completed. This is the first time I have used this dealership for such services. No on Dropped off my vehicle to have the Lithia Lifetime Oil Change completed. This is the first time I have used this dealership for such services. No one was wearing masks or social distancing, saw one advisor talking to an elderly lady less than 3 ft apart. They did have plexi glass on their desks, but that is the only thing I noticed that they were doing in terms of COVID precautions. My car was pulled up by a man not in any Lithia or Acura clothing, didn't have a mask/gloves, no seat coverings or anything. I left the dealership perplexed with my experience, and shocked that an organization the size of Lithia doesn't have mandates in place for all of their stores. In terms of the service, I was told their was a small oil leak and I needed to go to the Honda dealer for that, as it should be under warranty. No other explanations of the inspection that was completed, although I was handed 2 pages of suggestions and things that were "due". Will probably try another Lithia dealer in the area next time hoping they are more friendly and following better precaution measures. More

Excellent customer service super fast and easy! Has always been my go to and will continue to be my go to for my vehicle's service! always been my go to and will continue to be my go to for my vehicle's service! More

Fast friendly service. Everyone appears knowledgeable and helpful. Was advised of service done on my Acura and what service will be coming up in a year. I appreciate this. helpful. Was advised of service done on my Acura and what service will be coming up in a year. I appreciate this. More

Love Acura/Honda products & Lithia Service team.Sales???? Lithia's service team is great. Honda/Acura products are superb. If I could buy from a different dealer I would. The sales team leadership suggests Lithia's service team is great. Honda/Acura products are superb. If I could buy from a different dealer I would. The sales team leadership suggests "shiftiness". Good friend of mine just bought an Acura MDX and his feelings about Lithia service versus Lithia Sales is the same as mine. More

TSX Service Review Because of the pandemic, I asked to have my car picked up and returned to my home for service. This was done in a very timely manner. The service re Because of the pandemic, I asked to have my car picked up and returned to my home for service. This was done in a very timely manner. The service report I received when the car was returned told me what work was done and what would likely need to be done the next time I have service done. The quality of the service department is one of the reasons I have purchased two cars from Acura of Johnston and why my next purchase will likely be there as well. More

I called prior to driving out for my oil change, and didn't wait long at all. The waiting room is very nice with a very nice coffee machine. Jeremy's a nice guy, very polite and professional didn't wait long at all. The waiting room is very nice with a very nice coffee machine. Jeremy's a nice guy, very polite and professional More

Excellent service, very courteous staff. My only problem is the charging station doesnt have a cable for USB-c, only USB mini and iPhone cables. is the charging station doesnt have a cable for USB-c, only USB mini and iPhone cables. More