Acura of Johnston

I had a great experience. Adi was my sales rep and the process was great. The car was very clean and was very well taken care of by the previous owner. I would recommend family and friends to Acura of Joh process was great. The car was very clean and was very well taken care of by the previous owner. I would recommend family and friends to Acura of Johnston. More

Clean vehicle, not much in the haggling, I wanted to buy a car and they helped me do it. Christian my sales rep was right on time. Check them out! Thank you Acura of Johnston!! Joshua a car and they helped me do it. Christian my sales rep was right on time. Check them out! Thank you Acura of Johnston!! Joshua More

My vehicle was serviced in a very timely manner. Scott was great with setting expectations. I was able to make adjustments to my original appointment as well. was great with setting expectations. I was able to make adjustments to my original appointment as well. More

I dropped in to have a tire pressure check. I use Nitrogen. Scott came back to me in less than a minute - there was a NAIL in one tire. He said he could fix it in just a few minutes while I waited. Nitrogen. Scott came back to me in less than a minute - there was a NAIL in one tire. He said he could fix it in just a few minutes while I waited. Altho it was a bit more time than that, Scott came back with some surprisingly GREAT news! Since I bought the Nitrogen Tire Service plan, tire repair was FREE, along with FREE tire rotation. ...So, HAPPY with the service I received is an understatement, to say the least! ...THANK YOU, SCOTT !!! More

Scott Mears was timely, called me by name, asked Scott Mears was timely, called me by name, asked appropriate questions, informed me about oil change needs, explained likely brake pad replacement n Scott Mears was timely, called me by name, asked appropriate questions, informed me about oil change needs, explained likely brake pad replacement needs, provided me courtesy vehicle and estimated time to complete work. All was completed timely and I picked up my car. Excellent service! More

The people were very kind and very helpful! I will definitely recommend this dealership to friends and family. I am very appreciative of their willingness to go above and beyond! definitely recommend this dealership to friends and family. I am very appreciative of their willingness to go above and beyond! More

The service dept. has always been great to deal with. Most often I am greeted by Jeremy and he always remembers my name. That personal service means alot to me. The serivce work is spot on. Most often I am greeted by Jeremy and he always remembers my name. That personal service means alot to me. The serivce work is spot on. More

Came in after the service dept. closed but there were still two people there and they helped get my car and checked me out. They did this off the clock. Thank you. still two people there and they helped get my car and checked me out. They did this off the clock. Thank you. More

The service was great!! I was in and out in a matter of no time. I am coming back for sure!! Thank you all so much! no time. I am coming back for sure!! Thank you all so much! More

I was sold a car without heat. Rear power seat doesn't work. Check engine light is on Code P0299. Extensive staining across the 2nd row leather and doors. Dried crusted ketchup in between seats in the work. Check engine light is on Code P0299. Extensive staining across the 2nd row leather and doors. Dried crusted ketchup in between seats in the second row. During the sales process I was told the interior and exterior condition was 8.5 out of 10. Exterior I would agree. Interior is maybe a 6 at best. No backup illumination lights (burned out). I was also sold a warranty. Two of the approved shops closest to my house refused to fix my vehicle. The next closest that may or may not agree to fix it is 2 and a half hours away. I am not driving that far to drop off my vehicle. So I was also sold a useless warranty. I bought the vehicle in November and my DMV still does not have my title so I am driving an illegal unlicensed vehicle. I have contacted Craig multiple times to get title information, warranty guidance, and my overall dissatisfaction with no response in 6 days. I also contacted Michaela who did my loan paperwork with no response in 3 days. I grew up on a car lot. My dad was a General Manager for Fannin Toyota for 35 years in Kentucky. I know this isn't how a car/warranty buying experience should go. I would just like the situation rectified. More