Acura of Johnston

The service department at Acura is consistently great to work with. Excellent communication, solid work, thorough, quick turnaround, reasonable prices. Our service advisor, Spencer, was helpful and easy to work with. Excellent communication, solid work, thorough, quick turnaround, reasonable prices. Our service advisor, Spencer, was helpful and easy to work with. More

I purchased a used RDX from this dealership and it was a nightmare trying to get my title and plates issued. After 2 months of "owning" the vehicle I still had no word from the dealership or state DMV about nightmare trying to get my title and plates issued. After 2 months of "owning" the vehicle I still had no word from the dealership or state DMV about plates being issued or receiving the title to my vehicle. I called the front desk and left messages for multiple staff members with no returned calls or follow-up emails. Finally, after the 2-month mark I called again, and magically it was resolved, or so I thought. This has been a nightmare to deal with and I would not recommend this dealership to anyone. I understand that there are hang-ups and unforeseen events as a dealership, but I have seen other reviews similar to the experience I had and would like to warn anyone that is looking at buying a vehicle from this dealership. It has been three months since I left Acura of Johnston with my vehicle and still do not have the title or plates. More

I'll be honest, I have not been happy with the service at Acura the last 12 years after moving back to Iowa. So unhappy, that as I've been looking for a new car, Acura was not on my radar at all. Scott Mear' Acura the last 12 years after moving back to Iowa. So unhappy, that as I've been looking for a new car, Acura was not on my radar at all. Scott Mear's terrific attention to detail, communication and follow-up changed that all! It's solely because of Scott that, within 24 hours of my last service on my 2007 MDX, I turned around and bought a brand new 2022 MDX. More

Very friendly service. Routine A1 on my new RDX that I brought with our move from Minneapolis. We live in Ankeny and location is convenient. brought with our move from Minneapolis. We live in Ankeny and location is convenient. More

Delivered my car for an oil change, tire repair and tire rotation. Wait time was as described, service was very attentive and timely. Excellent service. rotation. Wait time was as described, service was very attentive and timely. Excellent service. More

Warranty Service - no charge Performed car inspection Warranty Service - no charge Performed car inspection for no cost.....first couple of times I called service dept I had no answer and no response to Warranty Service - no charge Performed car inspection for no cost.....first couple of times I called service dept I had no answer and no response to the voicemail I left, but called back a couple weeks later and Scott answered and got me right in for te warranty service. Found the atmosphere most hospitable when I visited. More

Had prompt and thorough service. Our car was thoroughly inspected and problems identified and recommendations given in a timely manner. All the needed repairs were done inspected and problems identified and recommendations given in a timely manner. All the needed repairs were done More

Andi worked hard to get us into the vehicle we wanted! We purchased a new 2022 Acura MDX. Thank you for helping us with our new vehicle. purchased a new 2022 Acura MDX. Thank you for helping us with our new vehicle. More

Bait & Switch: If you are told by a salesperson that you can put a down payment on a vehicle on a Saturday so that you can have your mechanic peek at the car Monday don't get your hopes up. Then the finance can put a down payment on a vehicle on a Saturday so that you can have your mechanic peek at the car Monday don't get your hopes up. Then the finance manager will come in to try to push you into buying the car because they will not hold it for you. Two thumbs down for being a professional place to do business with. Ron is getting a 1 star because ultimately he is in charge of this ridiculous maneuver. More

Great job, took a little work but we came to an agreement. Andi is a super nice guy that wants to help. MDX is nice. agreement. Andi is a super nice guy that wants to help. MDX is nice. More