Acura of Johnston

Even with a super busy day was taken care of quickly with good customer service. Scott was knowledgeable and honest with me about the service. good customer service. Scott was knowledgeable and honest with me about the service. More

Scott and service team very friendly and helpful during a very busy day. I only had to wait 30 minutes to be in and out. very busy day. I only had to wait 30 minutes to be in and out. More

Brought my vehicle in for service and everything went as expected. Spencer was very up front on what service was going to be done and the cost. He did not try to hard sell me on optional service items. A expected. Spencer was very up front on what service was going to be done and the cost. He did not try to hard sell me on optional service items. Appreciate the text message updates throughout the process. More

I had to change my appointment and they were very accommodating. Upon arrival they were very responsive and took the time to explain things to me. They quickly identified the issue and resolved it al accommodating. Upon arrival they were very responsive and took the time to explain things to me. They quickly identified the issue and resolved it along with an inspection of the vehicle and future maintenance items to watch for...no hard sell on doing anything immediately. I really appreciate that! More

Easy to make an appointmentEasy vehicle drop offGreat Easy to make an appointment Easy vehicle drop off Great communication and explanations. Courteous staff Comfortable waiting area. Thanks for you Easy to make an appointment Easy vehicle drop off Great communication and explanations. Courteous staff Comfortable waiting area. Thanks for your help Scott I appreciate it More

Horrible service! They do not follow through with promised services purchases. Horrible attitudes and do not care about the customers, only their “short staff issues”. Don’t sell packages for the lif promised services purchases. Horrible attitudes and do not care about the customers, only their “short staff issues”. Don’t sell packages for the life life of the car that you do not honor. Your word is your bond, and a reflection of you. When you do not honor your word, you damage the reputation of the entire corporation. More

Zach Klabunde is one of the most knowledgeable car salesman I've ever spent time with. He knows how to find a deal, and make the experience a good one. He's a quality asset to have and will bring cust salesman I've ever spent time with. He knows how to find a deal, and make the experience a good one. He's a quality asset to have and will bring customers back to your dealerships. Good for you for having him onboard. More

My car got its first service. Everything was completed, no issues were found. The dealership kept me updated and completed the service in a timely manner. no issues were found. The dealership kept me updated and completed the service in a timely manner. More

Site is way too small for the business they are trying to conduct. Service has deteriorated. Even with an appointment it can take 3+ hr's for an oil change. Those with an appointment are not given any pri conduct. Service has deteriorated. Even with an appointment it can take 3+ hr's for an oil change. Those with an appointment are not given any priority over drop-in customers. The staff is also frustrated with this practice. However, the physical building is too small to move cars around for a better service experience. I will be taking my business to another brand/dealer given the experience at Acura of Johnston. More

Only disappointed in one thing - that the damage on the passenger front fender was not addressed. We did not see it when we first looked at the car! It looks like recent damage. Perhaps happened between th passenger front fender was not addressed. We did not see it when we first looked at the car! It looks like recent damage. Perhaps happened between the time we first looked at the car and when we picked it up. What can be done?? More