Acura of Johnston

Professional, friendly, asked good questions. Able to find good financing. Car advertised was as advertised. Not deceptive. Very busy place. Lots selection to browse. Tight vistor parking. find good financing. Car advertised was as advertised. Not deceptive. Very busy place. Lots selection to browse. Tight vistor parking. More

Due to my busy schedule I reached out through email to get information on purchasing my leased vehicle. I was sent numbers on the interest rate, monthly payment, etc in a fair time frame. I was told by Al get information on purchasing my leased vehicle. I was sent numbers on the interest rate, monthly payment, etc in a fair time frame. I was told by Alen Zenkovic that he could have all the paperwork ready for me on Saturday if I sent in a couple copies of needed info which I did. He said it should take 15 minutes at most to sign papers and finish things up, so I planned my afternoon plans around that. I was contacted by Andi Zenkovic that morning asking to text him when I was on the way, which I did. My wife and I arrived and were seated and Andi said he'd get things so we could sign. Long story short, he went back and forth from our seats to the finance office 2 or 3 times to ask us questions that he should have already known like what county we lived in and what the color of the vehicle is. I let him know we were upset that we were told the process would not take long. While we waited it was like a party was happening in the lobby with the sales, office, and service staff. They were loud and to us made it an unprofessional setting. After finally going back to see Alen he printed off more forms and for me to sign and apologized and indicated they had a busy morning and it was putting him behind. If that was the case, why did I set a specific time to be there? If I have a customer specifically driving in from 30 minutes away who shows up right on time I'm going to be ready to serve them. The 15-20 minutes max I was promised turned into nearly an hour. The whole process from when we originally leased the car 3 years ago was poor and it just finished that way as well. I will certainly not be going back or recommending this dealership. More

These cats were great! The car i bought had a shimy and they worked it until it drove like a champ! I have nothing but love for them so far they worked it until it drove like a champ! I have nothing but love for them so far More

Very professional and great to work with! Helpful in answering questions and providing answers. He kept us I'm the loop on the car's detail and preparation. answering questions and providing answers. He kept us I'm the loop on the car's detail and preparation. More

Very nice, professional, and fast.. My son has autism the team knows it. They go out of their way to make sure he feels comfortable and appreciated team knows it. They go out of their way to make sure he feels comfortable and appreciated More

Extremely helpful and friendly. Worked with Hasan Muratovic and he was very professional. My daughter loves her new Jeep. Muratovic and he was very professional. My daughter loves her new Jeep. More

Very thorough. Came early afternoon without an appointment and was done with oil change and tire rotation in about one and a quarter hour. Forgot who I worked with but everyone was nice appointment and was done with oil change and tire rotation in about one and a quarter hour. Forgot who I worked with but everyone was nice More

They are easy to get to. They check out every thing while checking my oil. Tell you if anything else needs fixed and the price. checking my oil. Tell you if anything else needs fixed and the price. More

Acura Of Johnston is hands down the best I've ever been to. Outstanding customer service and even better care for your vehicle. I am proud to be part of the Acura Of Johnston family. to. Outstanding customer service and even better care for your vehicle. I am proud to be part of the Acura Of Johnston family. More

Thanks for the manager Mark is working with me.Tyler has Thanks for the manager Mark is working with me. Tyler has very professional customer service. 👍! Listen to what customer needs. and respond b Thanks for the manager Mark is working with me. Tyler has very professional customer service. 👍! Listen to what customer needs. and respond back on time. More