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Acura of Johnston

Johnston, IA

4.7
1,234 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

September 22, 2021

I’m on my final straw with this dealership. Never felt this let down by a dealership. (First dealership) More

by SELENA_5175
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Muris Hodzic, Spencer Ridgway
Oct 10, 2021 -

Acura of Johnston responded

We're sorry to hear that you didn't have the best experience at our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 20, 2021

Scott in the Service Department went above and beyond to return my car to me. More

by ANTIGUA95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Andi Zenkovic
Sep 20, 2021 -

Acura of Johnston responded

We are very happy to hear Scott and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 17, 2021

Another solid experience with the service department. Work done competently and on time; solid advice from the service manager was greatly appreciated. More

by ansonyeager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Sep 17, 2021 -

Acura of Johnston responded

Anson, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 16, 2021

We came ready to buy a car that day with all of our paperwork in tow. I had shopped online and scouted out specific cars to drive. Upon entering Zak K. Was quick to help us and made the process very s More

by Sindaniels23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach K.
Sep 17, 2021 -

Acura of Johnston responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zach met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 16, 2021

Pleased with the service and accommodations while waiting. Hoping you will receive more 2022 vehicles. More

by MARG0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Dolan
Sep 16, 2021 -

Acura of Johnston responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 16, 2021

Short wait time. Very clean service area. Scott was very friendly and explained everything, Great value! More

by DugMm55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Sep 16, 2021 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 16, 2021

Hasan and Alen were great to work with. No pressure and great customer service. Very pleased More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Hasan Muratovic
Sep 16, 2021 -

Acura of Johnston responded

Nick, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Hasan and Alen can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 14, 2021

Acura of Johnston has exceeded my expectations once again!! Top notch dealership and customer service. I can’t thank Hasan Muratovic enough for his patience and resilience. He went above and beyond any More

by Dee in Des Moines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Sep 14, 2021 -

Acura of Johnston responded

Dee, thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Hasan and our staff were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 14, 2021

I’m very very satisfied by the service All my car I’m very very satisfied by the service All my car problems have been solved Well done. More

by girakandi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 15, 2021 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

September 13, 2021

Worse dealer experience I’ve ever had will never work with Acura of Johnston or recommend anyone to this dealer they are very very unprofessional, come to find out the vehicle they sold me was not full i More

by MIKEL.JOHNSON0629
Recommend Dealer
No
Employees Worked With
Trey, Alex the brunch manager etc..
Sep 30, 2021 -

Acura of Johnston responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, I would appreciate the opportunity to address your concerns. Please let me know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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