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Acura of Johnston

Johnston, IA

4.7
1,234 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

October 15, 2021

Scott Mears was great to work with for tires for are Acura RL Thank you Scott We love are Acura vehicles!😃 Michael A. More

by MARGETSINGINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Oct 15, 2021 -

Acura of Johnston responded

Thank you so much for your kind words for Scott, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 15, 2021

Got me in and out quick. Great service, told me what I need and don’t need. More

by Bighorn 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Oct 17, 2021 -

Acura of Johnston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 15, 2021

Able to get right in for my first oil change without a appointment. Tyler was very courteous and helpful. I will be back for further service. More

by svrenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tempest Wetrich
Oct 17, 2021 -

Acura of Johnston responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 14, 2021

Acura of Johnston, IAOn behalf of my employer, I Acura of Johnston, IA On behalf of my employer, I would like to recognize one of your team members, Hasan for his exemplary customer service an More

by Moralfiber2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Oct 14, 2021 -

Acura of Johnston responded

GiGi, Here at Acura of Johnston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 14, 2021

Lithia Acura is always the pinnacle of professionalism. They are so easy to work with and always treat us as valued customers. More

by theobrim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lake Hardy
Oct 14, 2021 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we always deliver such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 12, 2021

Tyler was very competent, helpful , and courteous. He throughly explained the work that needed to be done on my MDX and pricing. Their shuttle driver was out I’ll so he made an arrangement with The Volk More

by RICHARD45WAYNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler in service dept
Oct 13, 2021 -

Acura of Johnston responded

It's great to hear that Tyler was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 11, 2021

The service was so slow. I waited nearly 90 minutes for an oil change. You need to take appointments if you’re going to be that slow More

by JULIEKENEY
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 28, 2021 -

Acura of Johnston responded

We're sorry to hear about your experience, Julie. We apologize for the extended wait time for your vehicle's oil change. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 11, 2021

I’ve been a loyal Acura rl owner for 20 yearsLithia has I’ve been a loyal Acura rl owner for 20 years Lithia has been very good dealer in that time Thank you Michael A More

by MARGETSINGINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Oct 11, 2021 -

Acura of Johnston responded

Michael, We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 11, 2021

Excellent salesmanship! Both employees stayed by our side working through every unforeseen obstacle we encountered! :) More

by tylyneicher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adi Dupanovic, Hasan Muratovic
Oct 11, 2021 -

Acura of Johnston responded

Tylyn, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 11, 2021

Fixed my car under the warranty. Tyler was very helpful making sure my car was covered. More

by OUTOCYT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 11, 2021 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. Tyler and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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