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Acura of Johnston

Johnston, IA

4.7
1,234 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

October 27, 2021

We had the 30,000 mile service completed on our MDX. I made the error of not asking if an oil change was included. What surprised me is the service team didn’t see that I had hit the mileage limit on the More

by Greg
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler
Nov 13, 2021 -

Acura of Johnston responded

We're sorry to hear, Greg, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 26, 2021

They got me in quick w/out appointment and had me on my way in a short time. More

by MCCURNIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not recall who helped me.
Oct 26, 2021 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 26, 2021

This was an amazing experience I received the type of suv that I have always wanted. They took their time with my requests and I’m happy with my purchase More

by ANASTASIA371
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Alen Zenkovic, Craig Mesenbrink
Oct 26, 2021 -

Acura of Johnston responded

Anastasia, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 24, 2021

Alex was very attentive and helpful in finding the right car. The only minor complaint was that it took a while to get all the paperwork and financing completed. Also, I wish it would've been explained bett More

by KARRIKAMMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Zenkovic, Alex Remy
Oct 25, 2021 -

Acura of Johnston responded

Thank you so much for your feedback! We are thrilled that Alex was so helpful while assisting you with your purchase. We are so excited for you to enjoy your new car, and we thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 22, 2021

They were very efficient and got my new battery put in quickly on short notice More

by waukeeblum
Recommend Dealer
Yes
Employees Worked With
Lake Hardy
Oct 25, 2021 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 22, 2021

Tyler was awesome. He got me and and out and everything went smoothly. No complaints at all. More

by BLAINVANDENBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 25, 2021 -

Acura of Johnston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Acura of Johnston. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 22, 2021

The service manager informed me that I really didn’t need an oil change yet. More

by Penelope Rittgers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember who helped me.
Oct 25, 2021 -

Acura of Johnston responded

Thank you for the kind words for our service department, Penelope! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Oct 25, 2021 -

Penelope Rittgers responded

The driving move for me to purchase an Acura was that I really liked my CR-V, but I hated the service at Smart Honda. Now I love my Acura and your service far exceeds Smart Honda.

October 21, 2021

The dealership was super easy to work with from afar. Hasan washed the vehicle, took me on a virtual tour and told me about a couple of minor blemishes, which he took care of. The vehicle was delivered t More

by Tibeco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Oct 22, 2021 -

Acura of Johnston responded

Thank you! We appreciate your business and the kind words for Hasan. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 21, 2021

They were super helpful in getting me into my dream car! And very informative of the features! More

by Kween86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Muris Hodzic, Craig Mesenbrink
Oct 22, 2021 -

Acura of Johnston responded

Thank you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on the purchase of your dream car! We look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 16, 2021

Buying a car has never been easier. I experienced great service and a welcoming atmosphere. More

by KARA5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Remy
Oct 17, 2021 -

Acura of Johnston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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