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Acura of Johnston

Johnston, IA

4.7
1,234 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

December 04, 2021

My 81 yr old mother has been misled for years by these people. She believes everything they say and they know it. She has to get oil changes there because she has to use special "Acura" oil. They shimmed More

by rjtmgwennap
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Mears
Dec 22, 2021 -

Acura of Johnston responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 03, 2021

Don’t try to go after 4p or they will politely tell you that they’ll ‘see ya tomorrow’ More

by DANIELADALY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
November 24, 2021

We had a great experience with Hasan Muratovic. He really took care of us, made sure we got everything we needed and then some. Most car salesman are forceful, and pushy. The experience with Hassan never fel More

by marcusbaker13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Nov 24, 2021 -

Acura of Johnston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Hasan and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 23, 2021

Hasan Muratovic was extremely nice and helpful as well as the rest of the team that helped me get my first car! I hope everyone checks out here before going anywhere else! Keep up the good work guys! More

by Drobinson1397
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adi Dupanovic, Hasan Muratovic
Nov 24, 2021 -

Acura of Johnston responded

We are very happy to hear that Hasan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 22, 2021

Great service friendly people and they care about the customer. They make you feel very comfortable More

by OLYMPIAKOSIOWA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Arnes Sacic, Billy Douangsithi, Noah Dolan, Spencer Ridgway, Tempest Wetrich, Thomas Luong, Thomas Ridge, Lake Hardy
Nov 22, 2021 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 22, 2021

It was my first time with the service center at Acura of Johnston. Scott my advisor was very helpful and had great customer service. He was knowledgeable about the recommendations of my multipoint inspectio More

by Sieu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Nov 22, 2021 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear that Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 20, 2021

very professional and courteous. explained what service was done as well as any service work that should be done in the near future. More

by aggiekrausman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lake Hardy
Nov 21, 2021 -

Acura of Johnston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Acura of Johnston. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 19, 2021

Always have my best interest in mind…they make me feel that spending money really is worth it…bc it is! Lol! Our Acura’s (3rd MDX) last over 100,000 miles and still drove and looked great bc we do the Mai More

by COWMORECOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Nov 21, 2021 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 19, 2021

Jack was excellent and very responsive to all my questions. Craig also was also excellent More

by MG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Mesenbrink, Jack Bryant
Nov 21, 2021 -

Acura of Johnston responded

Here at Acura of Johnston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jack and Craig, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 18, 2021

Hasan was amazing to work with, very friendly and nice! I will work with him on my next car purchase 😁 More

by Rosa 🌹
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Nov 19, 2021 -

Acura of Johnston responded

Thank you so much for your kind words for Hasan, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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