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Acura of Johnston

Johnston, IA

Overview
Reviews
4.7
1,234 Reviews
Call Dealership (515) 446-3581
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5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

January 21, 2022

Sales people were great, service managment poor and easy not around to talk to me about the situation More

by LBANE1784
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Muris Hodzic, Clinton Burkhall
Report | Print
Feb 07, 2022 -

Acura of Johnston responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 19, 2022

Service was efficient and proper documentation was provided for my records. I appreciated the shuttle service to assist me in staying on top of caring for my car. Overall good experience. More

by ROXANNEGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
Report | Print
Jan 19, 2022 -

Acura of Johnston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 14, 2022

Scott Mears capably handled issues related to by RLX which became disabled as my wife and I were returning to Kansas City from Minnesota. He oversaw a thorough assessment of the issues, as well as the More

by KARL.ZOBRIST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Jan 16, 2022 -

Acura of Johnston responded

Thank you, Karl, for taking the time to share your thoughts on working with our team. We're glad to hear Scott delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 12, 2022

I was greeted before I got to the door my service was excellent the waiting room was very clean and they even had Diet Coke for me More

by JRMCC1011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Jan 12, 2022 -

Acura of Johnston responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 10, 2022

Had a great experience with Tyler. He kept me up to date with the progress of my SUV. More

by VANLN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Dolan
Report | Print
Jan 11, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. It is great to see that Tyler took care of you. We look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 07, 2022

Very professional and great service ! Highly recommended Very professional and great service ! Highly recommended to everyone ! You won’t be disappointed ! I’ll be back for my car service. More

by andy241188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 07, 2022 -

Acura of Johnston responded

Andy, Tyler, and our team appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 05, 2022

Fast service ! Very helpful. I was able to get the work needed done in 30 minutes! More

by CJKRONER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Jan 05, 2022 -

Acura of Johnston responded

Thank you for taking the time to leave us a five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your great experience here at Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 05, 2022

Dealer provided thorough service & ensured everything was completed including that nitrogen was added to tires (thanks Scott) More

by CATHY01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Lake Hardy
Report | Print
Jan 05, 2022 -

Acura of Johnston responded

Cathy, Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 31, 2021

Quick and accurate service. They were also very knowledgeable about our issues and helped accordingly. More

by Chander
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lake Hardy
Report | Print
Jan 01, 2022 -

Acura of Johnston responded

Chander, Thank you for your business and this review. We're happy to hear Lake and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 31, 2021

Recently totaled my Ford Edge. Drove two hours on faith after speaking to Hasan to view a beautiful Ignot silver Edge at Acura of Johnston. Not disappointed! Hasan had the vehicle gassed and warmed up, all More

by Yobomorgan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Report | Print
Jan 01, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad Hasan was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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