Acura of Johnston

Received excellent service at Acura of Johnson this week. We live 3 hours from this dealership and was in Johnson for a few hours Matt and staff did an excellent job of working with our schedule. Came in to We live 3 hours from this dealership and was in Johnson for a few hours Matt and staff did an excellent job of working with our schedule. Came in to have a sensor replaced was very pleased that a vehicle inspection was also completed. Very please with the service we received. Thank you! More

Bought an interior detailing package through Groupon. Had to wait three months after calling for appointment to get an open date. Shuttle was supposed to pick me up at 3:30. Forty minutes late. Intere Had to wait three months after calling for appointment to get an open date. Shuttle was supposed to pick me up at 3:30. Forty minutes late. Interestingly the driver had a person in the shuttle that was in the shuttle when it dropped me off at work in the morning after dropping her off. She said she wanted to be picked up at 4:30. Clearly they only wanted to make one trip so they decided to pick her up early and me up late. I needed to be on time so that I could pick my kid up at school. Not even close. Barely an apology and certainly no effort to make it right in any way. I opened up my car and noticed that the seats looked like that hadn't been touched. I knew there were bad stains and I was hoping that they'd at least get some of them out. Not a chance. Seems to me that somebody might have wanted to say, "Gee Mr. Bailey, those were some pretty bad stains. We tried, but we couldn't get them out." Also noticed they didn't touch the back of the back seat which clearly hadn't been shampooed. Also didn't even vacuum the cargo area, let alone shampoo it. One positive note, the dash and other parts of the interior were detailed nicely. If they can't handle a simple detailing package and timely shuttle service, why would a buy a car from them or perform any real service on my vehicle? More

I purchased a 2014 RDX from Lithia Acura of Johnston. This was an out-of- state purchase initiated by an internet quote request. They sent me a quote with a VIN one trim level higher than the vehicle This was an out-of- state purchase initiated by an internet quote request. They sent me a quote with a VIN one trim level higher than the vehicle negotiated. They tried to cover up their mistake by ‘discovering’ a paint flaw on the higher trim vehicle, preventing them from being able to sell it. After renegotiating for the correct trim level, they prepped and delivered the wrong vehicle. It was the right year, make, and model, but the VIN on the vehicle didn’t match the paperwork delivered or documented in correspondence. The two keys delivered were also for two different vehicles. A few of the requested options were also not included. I applied for a 48 month loan using the dealer website. They delivered paperwork for a 60 month loan. The temporary title I received from the dealer had the wrong VIN. They sent the wrong Manufacturers Statement of Origin to the Iowa DOT with my paperwork. Heaven help the person they sold that vehicle to. They didn’t submit paperwork to Acura Financial in a timely manner. This resulted in Acura Financial requiring the first payment in order to fund the loan. Dealer Finance Manager called me requesting payment and took a tone I didn’t appreciate, trying to make me feel like a deadbeat for missing a payment. Due to all of their mistakes and their delay in financing, I suggested instead they refund my deposit and pick up the vehicle. They decided instead to fund the first payment. In conclusion, they offer a competitive price but commit far too many mistakes. They aren’t completely honest, yet they’ll compensate you when you call them on their BS. You decide if it’s worth the trouble. More