Acura of Johnston

I brought our car around November and this is our third time taking the car that cost 35k in the shop. First two times we took it they didn’t give us rental talking about they didn’t have any car available time taking the car that cost 35k in the shop. First two times we took it they didn’t give us rental talking about they didn’t have any car available and they will call when they do. Two weeks later no one call us and they have our in the shop for two to three weeks. Just on Saturday I picked up my car just to find out it still having the same issue after spending 4000.55 on it. I’m starting to think that we made a bad decision by buying our car over here More

Tyler was very helpful and great to work with! Would give him 5 stars - his name is not listed to rate. We were there on a Saturday and although it did not impact our service at all, he seemed to be the only him 5 stars - his name is not listed to rate. We were there on a Saturday and although it did not impact our service at all, he seemed to be the only person working with the clients and when we called to ask a question, the hold time was extremely long. And I do not fault Tyler whatsoever in this.someone in front of me had coupon. Myself and another client acknowledged we did not receive coupons - and we have been loyal to your group for 3 years since moving to IA. Tyler tried to explain why some people receive coupons and others not but this does not seem consistent in treatment of clients.in the end, he provided a 10% discount - which was greatly appreciated. Just felt he needed more support and across the board consistency with access to discounts. More

Very polite and helpful. Had a loaner car for me while mine was being worked on. mine was being worked on. More

All of the employees I worked with were respectful of my needs and budget and worked to get me what I wanted in that range. They made my trade happen without me having to complete extra steps outside of the needs and budget and worked to get me what I wanted in that range. They made my trade happen without me having to complete extra steps outside of the dealership. More

They have been lying about the type of oil used in all of my oil changes for the last 4 years. It's telling me to keep going but I'll respectively give Lithia a chance to contact me first to resove this iss my oil changes for the last 4 years. It's telling me to keep going but I'll respectively give Lithia a chance to contact me first to resove this issue. More

Very helpful and friendly. Dealership made the switch and change easy and it went very smoothly change easy and it went very smoothly More

Very professional treatment. Knowledgeable staff. Efficient process. Comfortable surroundings. Quick delivery of vehicle. Efficient signing process. Efficient process. Comfortable surroundings. Quick delivery of vehicle. Efficient signing process. More

Service Advisor and Technician was very helpful in explaining what’s need to be done. Video of inspection was a plus. explaining what’s need to be done. Video of inspection was a plus. More

I didn’t have to wait too long to get my oil changed,they were very nice were very nice More