Acura of Johnston

Never Recommend Bought a car .... blew up almost 10 months ago after 20 days on the road. No resolution with these guys. They bribed me and have lied to me. My car ha Bought a car .... blew up almost 10 months ago after 20 days on the road. No resolution with these guys. They bribed me and have lied to me. My car has been at the dealership 4 months and has never been returned ... or fixed??? The warranty will not cover this. However, the next to go would be the transmission.... horrible overall experience .... stay away! More

Great Experience We worked with John in sales and he was fantastic to buy a car from! This is actually our second purchase from him on a new Acura. He worked first w We worked with John in sales and he was fantastic to buy a car from! This is actually our second purchase from him on a new Acura. He worked first with my wife showing her the right car and going over the options and compared/contrasted the other car we considered. He is very professional and easy to work with. He also recommended trying a lease for our first time. Great person and great salesman and very clean and friendly dealership atmosphere. More

Jeep Love I have now bought 3 vehicles from John and I wouldn't go anywhere else. He listens to what I am looking for, very honest, follows up, excellent custom I have now bought 3 vehicles from John and I wouldn't go anywhere else. He listens to what I am looking for, very honest, follows up, excellent customer service! More

Great service department Always great service when I bring my Acura in. Jeremy and Matt are great and very helpful. The pick up and drop off service is also a great help Always great service when I bring my Acura in. Jeremy and Matt are great and very helpful. The pick up and drop off service is also a great help More

Smooth Process - Exceptional Follow Through Service! Overall, I would rate my experience as 4.5 stars, only falling short of 5 stars because of trade in value & purchase price of used car. To be fair he Overall, I would rate my experience as 4.5 stars, only falling short of 5 stars because of trade in value & purchase price of used car. To be fair here, my vehicle was 16 years old with over 190K miles and the used vehicle I bought was owned by a mechanic and in very good shape. I certainly don't feel ripped off, but spent more than I intended to. In regards to the service at the dealership, it was top notch, I emailed dealership to look at my preferred vehicle (2007 Infiniti G35X); and let them know the approximate time I would be there and, and the vehicle was already running to be warmed up for me by Alen (ideal in Midwest in February!) The vehicle drove great and is by far the most luxurious and most fun vehicle I have ever owned. After the test drive, we went through trade in and negotiations for buying car. The full process with Alen was professional and understanding of my expectations. We were able to find common ground and make the deal happen quickly. Follow through on service occurred next day as tire pressure light was on with air put in tires before with assumption light would go off after driving briefly as was cold day. Light didn't go off and dealership has stood behind sale for "as is warranty" car to fix the faulty tire pressure sensor as it was on during test drive and day of sale. I truly appreciate this respect and level of service as I had the complete opposite happen at another dealership with last vehicle having e-brake lock up day after sale with no assistance given whatsoever. I would certainly recommend not only Alen, but Acura of Johnston as a whole for anyone looking to buy/lease a quality new or used vehicle from a dealership with a keen sense of respect and professionalism for their clients. More

Awesome Follow Through! Sejad has provided nothing but top level customer service in every dealing I have had with him to date - from my trade and purchase, to adding my acce Sejad has provided nothing but top level customer service in every dealing I have had with him to date - from my trade and purchase, to adding my accessories. More

Very happy Would like for you to know the people at Acura was very nice and went above and beyond to make sure I was comfortable and worked with me while I was a Would like for you to know the people at Acura was very nice and went above and beyond to make sure I was comfortable and worked with me while I was at work trying to get me approved. He was very kind and Patience. And with his hard work and dedication I left with a 2016 Hyundai sonata the car I wanted. He didn't treat me like I was just a sale. They all treated me as a customer. I 100% recommend Acura of Johnson. More

Helpful service people Matt explained the suggested service but did not push me into service items He was patient and seemed to be a good fit to his job Matt explained the suggested service but did not push me into service items He was patient and seemed to be a good fit to his job More

Recall check. It took longer than expected, but I was kept informed and had a loaner car. When I picked up the car, it was clean and the work was done. It took longer than expected, but I was kept informed and had a loaner car. When I picked up the car, it was clean and the work was done. More

Quick turnaround I purchased new tires at Acura and as part of the purchase, I was to receive free tire rotations at a related dealership. Unfortunately, that was not I purchased new tires at Acura and as part of the purchase, I was to receive free tire rotations at a related dealership. Unfortunately, that was not the treatment I received. I called Acura and explained the situation. Jeremy was surprised at the lack of cooperation I received at the related dealership and said it would be no problem for me to bring in my vehicle. They were able to get me in same day without a scheduled appointment and it took less thtan 20 minutes. I appreciate the service I received and in the future will have Acura handle the servicing of my vehicle. More