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Acura of Johnston

Johnston, IA

4.7
1,234 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,234 reviews

March 09, 2022

No carwash as dealership ran out of coupons. Reminds me of navy phrase…. “P to the 7th.”…. Work on it”. More

by Rich-beatty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Mears
Mar 26, 2022 -

Acura of Johnston responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 07, 2022

I simply had an oil change and tires rotated. It was completed In timely fashion. More

by BARBEELLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
Mar 08, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 01, 2022

Quality products, quality service. My Acura is 17 years old and still treated with respect. More

by joann429
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Thomas Luong
Mar 02, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, Joann, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Mar 02, 2022 -

Acura of Johnston responded

Joann, We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 28, 2022

Great fast service. Scott is always helpful and creates a welcoming environment at the service department. I look forward to coming in and getting service done to my veh More

by saramariemorken11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Mar 01, 2022 -

Acura of Johnston responded

Sara, Thank you so much for choosing Acura of Johnston! Congrats on your new purchase, and let Scott know if we can be of any more assistance! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 28, 2022

Dealership was friendly and worked to make the customer happy. Dealership was quick to answer any questions I had and provided excellent service. More

by Stacey Enloe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Burkhall, Alex Remy
Mar 01, 2022 -

Acura of Johnston responded

Stacey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 28, 2022

Took advantage of a disabled vet that went in to refinance his car for a lower payment. Instead of helping him they talked this person with a mental disability into trading his car he owns in for a More

by Shannon Peterson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alen Zenkovic, Georan Churchill, Craig Mesenbrink, Jack Bryant, Adi Dupanovic, Clinton Burkhall
Mar 17, 2022 -

Acura of Johnston responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 24, 2022

Service rep kept me informed dutt try I got my visit every step of the way More

by Curt Lack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember nsme
Feb 26, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, Curt. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 20, 2022

Think it's to eexpensive. , work was excellent. Technical was knowledgeable. Work was done as promised. More

by bc9573
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Arnes Sacic, Billy Douangsithi, Noah Dolan, Spencer Ridgway, Tempest Wetrich, Thomas Luong, Thomas Ridge, Lake Hardy
Feb 21, 2022 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 20, 2022

I went to 5 dealerships on Thursday. Alex was the only one who greeted me and even asked my name. He was professional and very knowledgeable. He went the extra mile to find me exactly More

by molliemcbloom2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Remy
Feb 21, 2022 -

Acura of Johnston responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Alex and hope you enjoy your new vehicle. We truly appreciate your feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 19, 2022

Awesome sales team that went above and beyond to find my perfect car! Thoroughly answered all my questions no matter how many I asked or what time of day it was More

by JOYOLSON02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Andi Zenkovic, Clinton Burkhall
Feb 19, 2022 -

Acura of Johnston responded

Congratulations on your new purchase, Joy! Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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