Acura of Honolulu

Great Service The entire service team provided a great service experience. I have owned Acuras for a number of years and the service is what keeps me an Acura cust The entire service team provided a great service experience. I have owned Acuras for a number of years and the service is what keeps me an Acura customer. More

Professional, courteous and efficient My TLX was scheduled for a regular B1 oil change, tire rotation, multi-point service and car wash. Completion of the job was promised within 90 minute My TLX was scheduled for a regular B1 oil change, tire rotation, multi-point service and car wash. Completion of the job was promised within 90 minutes. That was achieved with efficiency and courtesy by Paul, the service advisor, and his staff. I was told that the new showroom is being constructed with a target of year-end completion. I hope that the customer lounge is also enhanced. Acura prides itself as a luxury auto dealer. However, the lounge and refreshment areas, though neatly kept, do not reflect that. More

Acura TSX I love my Acura's mostly because of their service. I have had 5 Acura's and because I am more of a preferred customer they treat me good and the old t I love my Acura's mostly because of their service. I have had 5 Acura's and because I am more of a preferred customer they treat me good and the old timers call me by my first name. You can tell the new people or people who don't really know you because they'll call me by my last name. I know it's out of respect or how their trained. But after a certain time if you want to treat me like your friend then ask me how I'd like to be called and treat me like your friend or get to know me as your friend. (a note to good business, I mean that if you can see my record then accordingly). So something that I'd like to bring up it that although it might be coincidently the AC on my TSX always seems to break after I pick it up after it's been serviced. It works when I drop it off but 3 times I had to leave the car to get the AC fixed! The second thing is very important to me! I have a TSX & RDX which I have serviced 8 times a yr. I don't want to fill this up after every cars serviced!! You may just be doing a job but X that by 8 X the 20 mins that you think that it takes to fill this out and then hopefully you'll understand what I'm talking about because I sent back a email about this so you'd know what I'm talking about but there was no reply just a reminder! Pls read and understand this note and the last two lines if you really are listening to your customers! More

Great customer service Pleasant staff that provides peace of mind that my car will get great service and be safe on the roadway . Thank you for your dedication Pleasant staff that provides peace of mind that my car will get great service and be safe on the roadway . Thank you for your dedication More

Awesome friendly service Attentive service with friendly staff from the moment you drop off the car. Loaner car provided makes getting car serviced very convenient. Paul alwa Attentive service with friendly staff from the moment you drop off the car. Loaner car provided makes getting car serviced very convenient. Paul always gives good advice and is reliability More

Received a special coupon for all-point service. In past experiences, I've noted the honesty of your staff/employees. I have confidence in the service provided to maintain my vehicle in a continuous In past experiences, I've noted the honesty of your staff/employees. I have confidence in the service provided to maintain my vehicle in a continuous operational manner. More

Sales Rep that listened to the customer Randy (sales) and Dina (finance) are awesome! Both helped me tremendously and gave me facts, not the "sales pitch"! I love that they put me first an Randy (sales) and Dina (finance) are awesome! Both helped me tremendously and gave me facts, not the "sales pitch"! I love that they put me first and listened to what I had to say. Long process, but having their guidance made for an exceptional purchase! Thank you More

Great service Prompt, knowledgeable and informative service. The process was efficient, with limited waiting time. Staff members (and particularly the shuttle dri Prompt, knowledgeable and informative service. The process was efficient, with limited waiting time. Staff members (and particularly the shuttle drivers) were extremely pleasant and helpful. More

Service The service is always good, the only thing bad is if the service department is busy it takes awhile. Other then the wait, everything seems to be ok The service is always good, the only thing bad is if the service department is busy it takes awhile. Other then the wait, everything seems to be ok More